RubyLLM bundles a static models.json that doesn't know about models
released after the gem was published. Self-hosted users configuring
newer models hit ModelNotFoundError.
Added a rake task that refreshes the registry from models.dev and saves
to disk. ~~Called during Docker image build so every deploy gets fresh
model data. Falls back silently to the bundled registry if models.dev is
unreachable.~~
Commit the models.json file to code so it is available across
deployments.
---------
Co-authored-by: Sojan Jose <sojan@pepalo.com>
## Description
ConversationReplyMailer#parse_email calls
Mail::Address.new(email_string).address without error handling. When an
account's support_email contains a non-email string (e.g., "Smith
Smith"), the mail gem raises Mail::Field::IncompleteParseError, crashing
conversation transcript emails.
This has caused 1,056 errors on Sentry (EXTERNAL-CHATINC-JX) since Feb
25, all from a single account that has a name stored in the
support_email field instead of a valid email address.
Closes
https://linear.app/chatwoot/issue/CW-6687/mailfieldincompleteparseerror-mailaddresslist-can-not-parse-orsmith
## Type of change
Please delete options that are not relevant.
- [ ] Bug fix (non-breaking change which fixes an issue)
## Checklist:
- [ ] My code follows the style guidelines of this project
- [ ] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [ ] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [ ] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
---------
Co-authored-by: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
Co-authored-by: Vishnu Narayanan <iamwishnu@gmail.com>
Label attach/detach against a shared label no longer deadlocks under
parallel load. During high-concurrency label writes (for example, a
broadcast script attaching a campaign label to many conversations at
once), Chatwoot previously hit periodic `ActiveRecord::Deadlocked`
errors and tail-latency spikes on the tags table. This PR removes the
contention by disabling the `acts-as-taggable-on` counter cache, which
Chatwoot never reads.
## Closes
Fixes [INF-68](https://linear.app/chatwoot/issue/INF-68) (event 2)
## How to reproduce
1. Seed an account with ~20 conversations and 5 labels.
2. Spawn 20 parallel threads, each calling
`conversation.update!(label_list: shared_labels.shuffle)` against
different conversations.
3. Observe `ActiveRecord::Deadlocked` exceptions and p99 label-write
latency well above 1s.
With the counter cache disabled, the deadlock cycle cannot form.
## How this was tested
- Ran a 20-thread synthetic load test locally, each thread attaching 5
shared labels (shuffled per request) to different conversations. With
the counter cache enabled: 8 deadlocks across 300 attempts, p99 ~2.2s.
With the counter cache disabled: zero deadlocks, p99 ~306ms (roughly 85%
tail-latency reduction). The `UPDATE tags SET taggings_count = ...`
statement disappears from the SQL log entirely.
- Verified at boot via `rails runner` that
`ActsAsTaggableOn::Tagging.reflect_on_association(:tag).options[:counter_cache]`
returns `false` after the initializer runs. The gem wires `belongs_to
:tag, counter_cache: ActsAsTaggableOn.tags_counter` at class-load time,
so the initializer must sit ahead of the `Tagging` autoload path; this
confirms it does.
Routing errors (404s) are expected in production and don't represent
actionable issues. Reporting them to New Relic creates noise and makes
it harder to spot real errors. Adds ActionController::RoutingError to
the New Relic error_collector.ignore_errors list so these are no longer
tracked as exceptions.
## Description
Enable assignment v2 by default for new accounts
## Type of change
- [ ] New feature (non-breaking change which adds functionality)
## Checklist:
- [ ] My code follows the style guidelines of this project
- [ ] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [ ] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [ ] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
Comprehensive update to Traditional Chinese (Taiwan) translations. As a
native zh-TW speaker and active user based in Taiwan, I found the
existing translations were quite incomplete (~54% overall) with many
strings still in English. Some existing translations also used
Simplified Chinese terms or unnatural phrasing.
I chose to submit this as a direct PR rather than going through Crowdin
because working through all the files at once is much faster and lets me
ensure consistent terminology across the entire locale.
Closes#14003
## What changed
**Backend (`config/locales/zh_TW.yml`)**
- Translated all ~259 previously untranslated strings (was ~19%
complete, now 100%)
- Covers: error messages, notifications, activity logs, integration
descriptions, Captain AI, public portal, reports
**Frontend (42 JSON files under `dashboard/i18n/locale/zh_TW/`)**
- Translated ~2,627 previously untranslated strings (was ~50% complete,
now ~100%)
- Most impacted files: `inboxMgmt.json`, `integrations.json`,
`settings.json`, `conversation.json`, `contact.json`, `report.json`
**Quality fixes across all files**
- Replaced Simplified Chinese terms mixed into zh-TW: 账→帳, 获→取得, 模板→範本,
收件箱→收件匣, 重置→重設, 自定義→自訂
- Standardized terminology for consistency: 客服人員 (agent), 延後 (snooze),
稽核 (audit), 巨集 (macro)
- Fixed incorrect translations (e.g., audit log table headers were
swapped, availability label was wrong)
## How to test
1. Set account/user language to 中文（台灣）
2. Navigate through the dashboard — settings, inbox management,
integrations, reports, conversations
3. Verify strings display in natural Traditional Chinese with no
remaining English gaps
4. Check that all placeholders (names, counts, dates) render correctly
## Account branding enrichment during signup
This PR does the following
### Replace Firecrawl with Context.dev
Switches the enterprise brand lookup from Firecrawl to Context.dev for
better data quality, built-in caching, and automatic filtering of
free/disposable email providers. The service interface changes from URL
to email input to match Context.dev's email endpoint. OSS still falls
back to basic HTML scraping with a normalized output shape across both
paths.
The enterprise path intentionally does not fall back to HTML scraping on
failure — speed matters more than completeness. We want the user on the
editable onboarding form fast, and a slow fallback scrape is worse than
letting them fill it in.
Requires `CONTEXT_DEV_API_KEY` in Super Admin → App Config. Without it,
falls back to OSS HTML scraping.
### Add job to enrich account details
After account creation, `Account::BrandingEnrichmentJob` looks up the
signup email and pre-fills the account name, colors, logos, social
links, and industry into `custom_attributes['brand_info']`.
The job signals completion via a short-lived Redis key (30s TTL) + an
ActionCable broadcast (`account.enrichment_completed`). The Redis key
lets the frontend distinguish "still running" from "finished with no
results."
Previously, signing up gave immediate access to the app. Now,
unconfirmed users are redirected to a verification page where they can
resend the confirmation email.
- After signup, the user is routed to `/auth/verify-email` instead of
the dashboard
- After login, unconfirmed users are redirected to the verification page
- The dashboard route guard catches unconfirmed users and redirects them
- `active_for_authentication?` is removed from the sessions controller
so unconfirmed users can authenticate — the frontend gates access
instead
- If the user visits the verification page after already confirming,
they're automatically redirected to the dashboard
- No session is issued until the user is verified
<details><summary>Demo</summary>
<p>
#### Fresh Signup
https://github.com/user-attachments/assets/abb735e5-7c8e-44a2-801c-96d9e4823e51
#### Google Fresh Signup
https://github.com/user-attachments/assets/ab9e389a-a604-4a9d-b492-219e6d94ee3f
#### Create new account from Dashboard
https://github.com/user-attachments/assets/c456690d-1946-4e0b-834b-ad8efcea8369
</p>
</details>
---------
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
Account webhooks sign outgoing payloads with HMAC-SHA256, but agent bot
and API inbox webhooks were delivered unsigned. This PR adds the same
signing to both.
Each model gets a dedicated `secret` column rather than reusing the
agent bot's `access_token` (for API auth back into Chatwoot) or the API
inbox's `hmac_token` (for inbound contact identity verification). These
serve different trust boundaries and shouldn't be coupled — rotating a
signing secret shouldn't invalidate API access or contact verification.
The existing `Webhooks::Trigger` already signs when a secret is present,
so the backend change is just passing `secret:` through to the jobs.
Shared token logic is extracted into a `WebhookSecretable` concern
included by `Webhook`, `AgentBot`, and `Channel::Api`. The frontend
reuses the existing `AccessToken` component for secret display. Secrets
are admin-only and excluded from enterprise audit logs.
### How to test
Point an agent bot or API inbox webhook URL at a request inspector. Send
a message and verify `X-Chatwoot-Signature` and `X-Chatwoot-Timestamp`
headers are present. Reset the secret from settings and confirm
subsequent deliveries use the new value.
---------
Co-authored-by: Sojan Jose <sojan@pepalo.com>
# Pull Request Template
## Description
Adds custom tool support to v1
## Type of change
- [x] New feature (non-breaking change which adds functionality)
## How Has This Been Tested?
Please describe the tests that you ran to verify your changes. Provide
instructions so we can reproduce. Please also list any relevant details
for your test configuration.
<img width="1816" height="958" alt="CleanShot 2026-03-24 at 11 37 33@2x"
src="https://github.com/user-attachments/assets/2777a953-8b65-4a2d-88ec-39f395b3fb47"
/>
<img width="378" height="488" alt="CleanShot 2026-03-24 at 11 38 18@2x"
src="https://github.com/user-attachments/assets/f6973c99-efd0-40e4-90fe-4472a2f63cea"
/>
<img width="1884" height="1452" alt="CleanShot 2026-03-24 at 11 38
32@2x"
src="https://github.com/user-attachments/assets/9fba4fc4-0c33-46da-888a-52ec6bad6130"
/>
## Checklist:
- [x] My code follows the style guidelines of this project
- [ ] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [ ] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [ ] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
---------
Co-authored-by: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>
## Summary
- Add `MutexApplicationJob::LockAcquisitionError` to Sentry's
`excluded_exceptions`
- This error is expected control flow (mutex lock contention during
webhook processing), not a bug
- Generated ~131K Sentry events in March 2026, 100% from
`InstagramEventsJob`
Fixes https://linear.app/chatwoot/issue/INF-58
Repurpose the deprecated response_bot feature flag slot for
custom_tools.
Migration disables the flag on any accounts that had response_bot
enabled so the repurposed slot starts in its default-off state.
Pre-deploy: run the disable script on production using the old flag name
(response_bot) before deploying this migration.
Adds Estonian to the settings language dropdown so accounts can select
the existing `et` translation from the UI.
Fixes: N/A
Closes: N/A
## Why
Estonian translation files already exist in the repo and in Crowdin, but
the settings dropdown is driven by `LANGUAGES_CONFIG`, where `et` was
missing.
## What this change does
- Adds `et` / `Eesti (et)` to `LANGUAGES_CONFIG`
- Makes Estonian available in the settings language selectors backed by
`enabledLanguages`
## Validation
- `ruby -c config/initializers/languages.rb`
- Opened the local UI at `/app/accounts/1/settings/general` and verified
`Eesti (et)` appears in the `Site language` dropdown
---------
Co-authored-by: Pranav <pranav@chatwoot.com>
This change blocks Help Center access for default/Hacker-plan accounts
and closes the downgrade gap that could leave `help_center` enabled
after a subscription falls back to the default cloud plan.
Fixes: none
Closes: none
## Why
Default-plan accounts should not be able to access the Help Center, but
the downgrade fallback path only reset the plan name and did not
reconcile premium feature flags. That meant some accounts could keep
`help_center` enabled even after landing back on the Hacker/default
plan.
## What this change does
- blocks Help Center portal and article access for default/Hacker-plan
accounts
- reconciles premium feature flags when a subscription falls back to the
default cloud plan, so `help_center` is disabled immediately instead of
waiting for a later webhook
- preserves existing account `custom_attributes` during Stripe customer
recreation instead of overwriting them
- adds Enterprise coverage for the default-plan access checks on hosted
and custom-domain Help Center routes
- fixes the public access check to use the resolved portal object so
blocked requests return the intended response instead of raising an
error
## Validation
1. Create or use an account on the default/Hacker cloud plan with an
active portal.
2. Visit the portal home page and a published article on both the
Chatwoot-hosted URL and a configured custom domain.
3. Confirm the Help Center is blocked for that account.
4. Downgrade a paid account back to the default/Hacker plan through the
Stripe webhook flow.
5. Confirm `help_center` is disabled right after the downgrade fallback
is processed and the account can no longer access the Help Center.
---------
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
Co-authored-by: Sojan Jose <sojan@pepalo.com>
# Pull Request Template
## Description
Please include a summary of the change and issue(s) fixed. Also, mention
relevant motivation, context, and any dependencies that this change
requires.
- Add language_code setting to Dialogflow integration configuration
- Support 'auto' mode to detect language from contact's
additional_attributes
- Fallback to 'en-US' when no language is configured or detected
- Include comprehensive language options (22 languages)
- Add tests for language code configuration scenarios
Fixes#3071
## Type of change
Please delete options that are not relevant.
- [ ] Bug fix (non-breaking change which fixes an issue)
- [x] New feature (non-breaking change which adds functionality)
- [ ] Breaking change (fix or feature that would cause existing
functionality not to work as expected)
- [ ] This change requires a documentation update
## How Has This Been Tested?
Please describe the tests that you ran to verify your changes. Provide
instructions so we can reproduce. Please also list any relevant details
for your test configuration.
<img width="815" height="506" alt="Screenshot 2026-01-10 220410"
src="https://github.com/user-attachments/assets/26d2619c-ed42-4c9a-a41d-9fb07ef91a30"
/>
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
---------
Co-authored-by: Sojan Jose <sojan@pepalo.com>
Adds a Platform API endpoint that allows migrating existing Google and
Microsoft email channels (with OAuth credentials) into Chatwoot without
requiring end-users to re-authenticate. This enables customers who lack
Rails console access to programmatically migrate email channels from
legacy systems.
### How to test
1. Create a Platform App and grant it permissible access to a target
account
2. `POST /platform/api/v1/accounts/:account_id/email_channel_migrations`
with a payload like:
```json
{
"migrations": [
{
"email": "support@example.com",
"provider": "google",
"provider_config": {
"access_token": "...",
"refresh_token": "...",
"expires_on": "..."
},
"inbox_name": "Migrated Support"
}
]
}
```
3. Verify channels are created with correct provider, provider_config, and IMAP defaults
4. Verify partial failures (e.g. duplicate email) don't roll back other migrations in the batch
5. Verify unauthenticated and non-permissible requests return 401
---------
Co-authored-by: Sojan Jose <sojan@pepalo.com>
## PR#1: Reporting events rollup — model and write path
Reporting queries currently hit the `reporting_events` table directly.
This works, but the table grows linearly with event volume, and
aggregation queries (counts, averages over date ranges) get
progressively slower as accounts age.
This PR introduces a pre-aggregated `reporting_events_rollups` table
that stores daily per-metric, per-dimension (account/agent/inbox)
totals. The write path is intentionally decoupled from the read path —
rollup rows are written inline from the event listener via upsert, and a
backfill service exists to rebuild historical data from raw events.
Nothing reads from this table yet.
The write path activates when an account has a `reporting_timezone` set
(new account setting). The `reporting_events_rollup` feature flag
controls only the future read path, not writes — so rollup data
accumulates silently once timezone is configured. A `MetricRegistry`
maps raw event names to rollup column semantics in one place, keeping
the write and (future) read paths aligned.
### What changed
- Migration for `reporting_events_rollups` with a unique composite index
for upsert
- `ReportingEventsRollup` model
- `reporting_timezone` account setting with IANA timezone validation
- `MetricRegistry` — single source of truth for event-to-metric mappings
- `RollupService` — real-time upsert from event listener
- `BackfillService` — rebuilds rollups for a given account + date from
raw events
- Rake tasks for interactive backfill and timezone setup
- `reporting_events_rollup` feature flag (disabled by default)
### How to test
1. Set a `reporting_timezone` on an account
(`Account.first.update!(reporting_timezone: 'Asia/Kolkata')`)
2. Resolve a conversation or trigger a first response
3. Check `ReportingEventsRollup.where(account_id: ...)` — rows should
appear
4. Run backfill: `bundle exec rake reporting_events_rollup:backfill` and
verify historical data populates
---------
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
This change spreads Chatwoot Hub version checks across the day by
scheduling each installation at a stable minute derived from its
installation identifier, instead of having all instances check at the
same fixed time.
Closes
-
https://linear.app/chatwoot/issue/CW-6107/handle-the-spike-at-12-utc-on-chatwoot-hub
What changed
- Added `Internal::TriggerDailyScheduledItemsJob` to act as the daily
trigger for deferred internal jobs.
- Updated the version check cron entry to run once daily at `00:00 UTC`
and enqueue the actual version check for that installation’s assigned
minute of the day.
- Used a deterministic minute-of-day derived from
`ChatwootHub.installation_identifier` so the check time stays stable
across deploys and restarts.
- Kept the existing cron schedule key while switching it to the new
orchestrator job.
How to test
- Run `bundle exec rspec
spec/jobs/internal/check_new_versions_job_spec.rb
spec/jobs/internal/trigger_daily_scheduled_items_job_spec.rb
spec/configs/schedule_spec.rb`
- In a Rails console, run
`Internal::TriggerDailyScheduledItemsJob.perform_now` and verify
`Internal::CheckNewVersionsJob` is enqueued with a `wait_until` later
the same UTC day.
- In Super Admin settings, use Refresh and verify the version check
still runs immediately.
---------
Co-authored-by: Sojan Jose <sojan@pepalo.com>
This updates the Traditional Chinese (`zh_TW`) locale coverage across
Chatwoot so the app no longer falls back to English for missing backend,
dashboard, widget, and survey strings.
## How to test
1. Start Chatwoot locally and switch the UI locale to Traditional
Chinese (`zh_TW`).
2. Walk through the main product areas: dashboard, settings, inbox
management, help center, automations, reports, widget, and survey flows.
3. Confirm the UI surfaces translated Traditional Chinese copy instead
of English fallbacks.
4. Spot-check newly added locale surfaces such as secure password
messaging and snooze UI copy.
---------
Co-authored-by: Sojan Jose <sojan@pepalo.com>
Translate all English strings to Korean across 41 frontend locale files
and 2 backend locale files. Add structurally missing keys and translate
existing keys that were left in English.
# Pull Request Template
## Description
Please include a summary of the change and issue(s) fixed. Also, mention
relevant motivation, context, and any dependencies that this change
requires.
Fixes # (issue)
## Type of change
Please delete options that are not relevant.
- [ ] Bug fix (non-breaking change which fixes an issue)
- [x] New feature (non-breaking change which adds functionality)
- [ ] Breaking change (fix or feature that would cause existing
functionality not to work as expected)
- [ ] This change requires a documentation update
## How Has This Been Tested?
Please describe the tests that you ran to verify your changes. Provide
instructions so we can reproduce. Please also list any relevant details
for your test configuration.
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [x] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [x] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [x] Any dependent changes have been merged and published in downstream
modules
Co-authored-by: Sojan Jose <sojan@pepalo.com>
## Description
Adds webhook configuration management for WhatsApp Cloud API channels,
allowing administrators to check webhook status and register webhooks
directly from Chatwoot without accessing Meta Business Manager.
## Type of change
- [ ] New feature (non-breaking change which adds functionality)
## Screenshots
<img width="1130" height="676" alt="Screenshot 2026-03-05 at 7 04 18 PM"
src="https://github.com/user-attachments/assets/f5dcd9dd-8827-42c5-a52b-1024012703c2"
/>
<img width="1101" height="651" alt="Screenshot 2026-03-05 at 7 04 29 PM"
src="https://github.com/user-attachments/assets/e0bd59f9-2a90-4f24-87c0-b79f21e721ee"
/>
## Checklist:
- [ ] My code follows the style guidelines of this project
- [ ] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [ ] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [ ] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
---------
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
# Pull Request Template
## Description
captain decides if conversation should be resolved or open
Fixes
https://linear.app/chatwoot/issue/AI-91/make-captain-resolution-time-configurable
Update: Added 2 entries in reporting events:
`conversation_captain_handoff` and `conversation_captain_resolved`
## Type of change
Please delete options that are not relevant.
- [x] New feature (non-breaking change which adds functionality)
- [x] This change requires a documentation update
## How Has This Been Tested?
Please describe the tests that you ran to verify your changes. Provide
instructions so we can reproduce. Please also list any relevant details
for your test configuration.
LLM call decides that conversation is resolved, drops a private note
<img width="1228" height="438" alt="image"
src="https://github.com/user-attachments/assets/fb2cf1e9-4b2b-458b-a1e2-45c53d6a0158"
/>
LLM call decides conversation is still open as query was not resolved
<img width="1215" height="573" alt="image"
src="https://github.com/user-attachments/assets/2d1d5322-f567-487e-954e-11ab0798d11c"
/>
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [x] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [x] Any dependent changes have been merged and published in downstream
modules
---------
Co-authored-by: Sojan Jose <sojan@pepalo.com>
## Description
Makes the assignment_v2 feature flag available to all installations by
removing the chatwoot_internal restriction. Previously this feature was
hidden from self-hosted installations; this change surfaces it in the
feature flags UI so any Chatwoot instance can enable it.
## Type of change
- [ ] New feature (non-breaking change which adds functionality)
## Checklist:
- [ ] My code follows the style guidelines of this project
- [ ] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [ ] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [ ] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
## Summary
- The conversation transcript endpoint rate limit is hardcoded at 30
requests/hour per account with no way to override it
- Self-hosted users with active accounts hit this limit and get 429
errors across all channels
- Add `RATE_LIMIT_CONVERSATION_TRANSCRIPT` env var (default: `1000`) to
make it configurable, consistent with other throttles like
`RATE_LIMIT_CONTACT_SEARCH` and `RATE_LIMIT_REPORTS_API_ACCOUNT_LEVEL`
## Notion document
https://www.notion.so/chatwoot/Email-IMAP-Issue-30aa5f274c928062aa6bddc2e5877a63?showMoveTo=true&saveParent=true
## Description
PLAIN IMAP channels (non-OAuth) were silently retrying failed
authentication every minute, forever. When credentials are
wrong/expired, Net::IMAP::NoResponseError was caught and logged but
channel.authorization_error! was never called — so the Redis error
counter never incremented, reauthorization_required? was never set, and
admins were never notified. OAuth channels already had this handled
correctly via the Reauthorizable concern.
Additionally, Net::IMAP::ResponseParseError (raised by non-RFC-compliant
IMAP servers) was falling through to the StandardError catch-all,
flooding
Estimated impact before fix: ~70–75 broken IMAP inboxes generating
~700k–750k wasted Sidekiq jobs/week.
## Type of change
- [ ] Bug fix (non-breaking change which fixes an issue)
## Checklist:
- [ ] My code follows the style guidelines of this project
- [ ] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [ ] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [ ] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
## Docs
https://www.notion.so/chatwoot/Redeeming-a-depreciated-feature-flag-313a5f274c9280f381cdd811eab42019?source=copy_link
## Description
Marks 8 unused feature flags as deprecated: true in features.yml,
freeing their bit slots for future reuse.
Removes dead code references from JS constants, help URLs, and
enterprise billing config.
## Type of change
- [ ] Bug fix (non-breaking change which fixes an issue)
## How Has This Been Tested?
- Simulated the "claim a slot" workflow
## Checklist:
- [ ] My code follows the style guidelines of this project
- [ ] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [ ] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [ ] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
CSAT templates for WhatsApp are submitted as Utility, but Meta may
reclassify them as Marketing based on content, which can significantly
increase messaging costs.
This PR introduces a Captain-powered CSAT template analyzer for
WhatsApp/Twilio WhatsApp that predicts utility fit, explains likely
risks, and suggests safer rewrites before submission. The flow is manual
(button-triggered), Captain-gated, and applies rewrites only on explicit
user action. It also updates UX copy to clearly set expectations: the
system submits as Utility, Meta makes the final categorization decision.
Fixes
https://linear.app/chatwoot/issue/CW-6424/ai-powered-whatsapp-template-classifier-for-csat-submissionshttps://github.com/user-attachments/assets/8fd1d6db-2f91-447c-9771-3de271b16fd9
# Pull Request Template
## Description
Adds a new built-in tool that allows Captain scenarios to resolve
conversations programmatically. This enables automated workflows like
the misdirected contact deflector to close conversations after handling
them, while still allowing human review via label filtering.
## Type of change
Please delete options that are not relevant.
- [x] New feature (non-breaking change which adds functionality)
## How Has This Been Tested?
Please describe the tests that you ran to verify your changes. Provide
instructions so we can reproduce. Please also list any relevant details
for your test configuration.
tested by mentioning it to be used in captain v2 scenario
<img width="1180" height="828" alt="image"
src="https://github.com/user-attachments/assets/e70baf96-0c70-407e-af2c-328500ac5434"
/>
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [x] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [x] Any dependent changes have been merged and published in downstream
modules
---------
Co-authored-by: Claude Opus 4.6 <noreply@anthropic.com>
Co-authored-by: Tanmay Deep Sharma <32020192+tds-1@users.noreply.github.com>
