fix: call authorization_error! on IMAP auth failures (#13560)
## Notion document https://www.notion.so/chatwoot/Email-IMAP-Issue-30aa5f274c928062aa6bddc2e5877a63?showMoveTo=true&saveParent=true ## Description PLAIN IMAP channels (non-OAuth) were silently retrying failed authentication every minute, forever. When credentials are wrong/expired, Net::IMAP::NoResponseError was caught and logged but channel.authorization_error! was never called — so the Redis error counter never incremented, reauthorization_required? was never set, and admins were never notified. OAuth channels already had this handled correctly via the Reauthorizable concern. Additionally, Net::IMAP::ResponseParseError (raised by non-RFC-compliant IMAP servers) was falling through to the StandardError catch-all, flooding Estimated impact before fix: ~70–75 broken IMAP inboxes generating ~700k–750k wasted Sidekiq jobs/week. ## Type of change - [ ] Bug fix (non-breaking change which fixes an issue) ## Checklist: - [ ] My code follows the style guidelines of this project - [ ] I have performed a self-review of my code - [ ] I have commented on my code, particularly in hard-to-understand areas - [ ] I have made corresponding changes to the documentation - [ ] My changes generate no new warnings - [ ] I have added tests that prove my fix is effective or that my feature works - [ ] New and existing unit tests pass locally with my changes - [ ] Any dependent changes have been merged and published in downstream modules
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@@ -96,6 +96,19 @@
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locked: false
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# ------- End of Account Related Config ------- #
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# ------- Transient Error Backoff Config ------- #
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- name: BACKOFF_MAX_INTERVAL_MINUTES
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display_title: 'Backoff Max Interval (minutes)'
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description: 'Maximum wait time in minutes between retry attempts before the backoff plateaus'
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value: 5
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locked: false
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- name: BACKOFF_MAX_INTERVAL_COUNT
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display_title: 'Backoff Max Retry Count'
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description: 'Number of additional retries at the maximum interval before prompting reauthorization'
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value: 10
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locked: false
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# ------- End of Transient Error Backoff Config ------- #
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# ------- Email Related Config ------- #
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- name: MAILER_INBOUND_EMAIL_DOMAIN
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display_title: 'Inbound Email Domain'
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