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1073 Commits

Author SHA1 Message Date
Sojan Jose
42a457ff5d feat: Use embeddings in help center search (#9227) 2024-04-15 16:35:23 -07:00
Shivam Mishra
bce2a07d03 feat: do not send contact details to the widget (#9223) 
* refactor: use has_email instead of email

* feat: remove usage of details directly in forms

* test: update payload

* test: fix transcript test

* refactor: use computed hasEmail

---------

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
 2024-04-12 15:30:07 +05:30
Sivin Varghese
3b6ae772bf feat: SLA report filter (#9218) 
Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
 2024-04-12 11:03:18 +05:30
Pranav
e8fe3c7c05 fix: Terminate IMAP connection after the job is complete (#9225) 2024-04-11 15:47:43 -07:00
Red
9013450e00 fix: Fixes 9012 Cancelling Google OAuth signup redirects user to /auth/sign_in (#9022) 
Overriding new_user_session action to avoid rendering error directly in webpage
 2024-04-10 12:12:48 +05:30
Muhsin Keloth
1038d1500e feat: SLA reports view (#9189) 
* feat: SLA report table


* feat: Add SLA popover card

* feat: Update popover position

* feat: Add loader

* Update SLACardLabel.vue

* feat: Update column order

* chore: fix conditions

* Update SLATable.vue

* chore: enable reports in ui

* chore: Revamp report SLA apis

* chore: revert download method

* chore: improve the code

* Update enterprise/app/views/api/v1/accounts/applied_slas/download.csv.erb

Co-authored-by: Vishnu Narayanan <iamwishnu@gmail.com>

* chore: style fixes

* chore: fix specs

* feat: Add number of conversations

* chore: review comments

* fix: translation

* Update app/javascript/dashboard/i18n/locale/en/report.json

Co-authored-by: Vishnu Narayanan <iamwishnu@gmail.com>

* Update app/javascript/dashboard/i18n/locale/en/report.json

Co-authored-by: Vishnu Narayanan <iamwishnu@gmail.com>

* Update app/javascript/dashboard/i18n/locale/en/report.json

Co-authored-by: Vishnu Narayanan <iamwishnu@gmail.com>

* Update SLAReportItem.vue

* Update report.json

* Update package.json

* chore: review comments

* chore: remove unused translation

* feat: Add TableHeaderCell component

* chore: more review fixes

* Update app/javascript/dashboard/components/widgets/TableHeaderCell.vue

Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>

* Update TableHeaderCell.vue

---------

Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Co-authored-by: Vishnu Narayanan <iamwishnu@gmail.com>
Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>
 2024-04-09 10:14:36 +10:00
Shivam Mishra
2397f817fb fix: add priority in filter keys [CW-3177] (#9179) 
* fix: ConditionValidationService fails on conversation priority

* fix: custom attribute clash in spec
 2024-04-05 10:03:48 +05:30
Sojan Jose
18bfda35b3 chore: Fix agent API returning 500 error (#9193) 
- We were using the @user object in the view, which wasn't available when using api_access_token.
- Also replaced the object to @agent and added additional specs to confirm the right object

fixes: https://linear.app/chatwoot/issue/CW-3185/agent-create-api-throwing-500-response
ref: https://discord.com/channels/647412545203994635/1219928138163949568/1219928138163949568
 2024-04-04 19:44:47 +05:30
Sojan Jose
5c9acfb4e9 chore: Handle duplicate Webhooks from slack (#9187) 
* chore: Handle duplicate Webhooks from slack

* chore: fixes

---------

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
 2024-04-04 17:00:45 +05:30
Jaideep Guntupalli
e21d7552d3 feat: extending lock to single conversation to meta inbox (#9104) 
This change introduces the ability to lock conversations to a single thread for Instagram and facebook messages within the Meta inbox, mirroring existing functionality in WhatsApp and SMS inboxes.

Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>
 2024-04-03 21:33:23 +05:30
Sojan Jose
4e28481f27 feat: Conversation API to return applied_sla and sla_events (#9174) 
* chore: Add sla_events to push_event_data

* chore: Return SLA details in the API

* chore: feature lock sla push event data

* Update _conversation.json.jbuilder

* chore: rubocop fixes
 2024-04-01 23:30:07 +05:30
Vishnu Narayanan
16282f6a66 feat: Add push/email notification support for SLA (#9140) 
* feat: update SLA evaluation logic

* Update enterprise/app/services/sla/evaluate_applied_sla_service.rb

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>

* chore: refactor spec to bring down expecations in a single block

* chore: fix process_account_applied_sla spec

* chore: add spec to test multiple nrt misses

* feat: persist sla notifications

* feat: revert persist sla notifications

* feat: add SLA push/email notification support

* chore: refactor sla_status to include active_with_misses

* chore: add support for sla push/email notifications

* chore: refactor

* chore: add liquid templates

* chore: add spec for liquid templates

* chore: add spec for sla email notifications

* chore: add spec for SlaPolicyDrop

* chore: refactor to ee namespace

* chore: set enterprise test type to mailer

* feat: enable sla notification settings only if SLA enabled

* chore: refactor

* chore: fix spec

---------

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
 2024-03-29 20:27:21 +11:00
Vishnu Narayanan
6956436a76 feat: refactor SLA evaluation logic (#9133) 
* feat: update SLA evaluation logic

* chore: handle nrt

* chore: handle applied_sla status

* chore: refactor spec to bring down expecations in a single block

* chore: fix process_account_applied_sla spec

* chore: add spec to test multiple nrt misses

* feat: persist sla notifications

* feat: revert persist sla notifications

* chore: refactor sla_status to include active_with_misses

* chore: refactor spec

* Update evaluate_applied_sla_service.rb

* minor refactors

* clean up

* move notification related spec

* chore: refactor notifications spec to sla_event model

---------

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
Co-authored-by: Sojan Jose <sojan@pepalo.com>
 2024-03-29 02:01:43 +11:00
Shivam Mishra
9a1c54a82d feat: disable automation rules if condition fails multiple times (#9017) 
* feat: add email for disabling automation rule

* feat: disable automation rules and notify admin

* feat: reset error count after update

* feat: trigger invalid_condition_error if rule is invalid

* feat: setup error trackable concern

* refactor: use ErrorTrackable in Reauthorizable

* fix: optional argument

* feat: separate reauthorization_required_key

* test: update case to use ERROR_TRACKABLE_COUNT

* Revert "test: update case to use ERROR_TRACKABLE_COUNT"

This reverts commit f439847147556a02759a7597a7fcf1d66091cafc.

* Revert "feat: separate reauthorization_required_key"

This reverts commit f4514fce217b0a2f2c2bf701a15de0a8b47acbc4.

* Revert "fix: optional argument"

This reverts commit 93b4194ec3f10f67e2402388c966c071c4d3b4fd.

* Revert "refactor: use ErrorTrackable in Reauthorizable"

This reverts commit 513c2a522bc782e73ea4b0f5ae34ce01e70e042c.

* Revert "feat: setup error trackable concern"

This reverts commit 278683060cf422f60af5d5c77100aa5272141141.

* feat: use reauthorizable for automation rule

* feat: remove redis key

* test: fix method names

* chore: refactor

---------

Co-authored-by: Vishnu Narayanan <iamwishnu@gmail.com>
Co-authored-by: Sojan <sojan@pepalo.com>
 2024-03-28 13:14:16 +05:30
Shivam Kumar
1253264382 fix: Avoid duplicate invitation emails when adding an agent (#9131) 
Co-authored-by: Sojan <sojan@pepalo.com>
Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>
Co-authored-by: Pranav <pranav@chatwoot.com>
 2024-03-26 18:58:45 -07:00
Shivam Mishra
d1dd319091 feat: API to download breached conversations (#9150) 
* feat: add download conversations endpoint

* feat: template for conversation list download

* feat: setup download API and tests

* chore: revert formatting change

* feat: rename download method

* feat: rename template

* feat: include sla_policy table in download query

* refactor: add nil safety to assignee

* chore: Update en.yml

* fix: remove applied_sla relation
 2024-03-26 09:22:49 +05:30
Muhsin Keloth
48452a42f4 feat: Add SLA metrics API (#9132) 2024-03-25 12:24:43 +05:30
Sojan Jose
1303469087 feat: Ability filter blocked contacts (#9048) 
- This PR introduces the ability to filter blocked contacts from the contacts filter UI
 2024-03-20 18:11:50 +05:30
Pranav
f78f278e2f fix: Update validations for filter service (#8239) 
- Refactor filter service for better readability and maintenance
- Add validations for the following:
   - If an invalid attribute is passed, a custom exception InvalidAttribute will be thrown.
   - If an invalid operator is passed, a custom exception InvalidOperator will be thrown.
   - If an invalid value (currently checking only null check), a custom exception InvalidValue will be thrown.

Fixes: https://linear.app/chatwoot/issue/CW-2702/activerecordstatementinvalid-pginvalidtextrepresentation-error-invalid
Fixes: https://linear.app/chatwoot/issue/CW-2703/activerecordstatementinvalid-pginvaliddatetimeformat-error-invalid
Fixes:  https://linear.app/chatwoot/issue/CW-2700/activerecordstatementinvalid-pgsyntaxerror-error-syntax-error-at-or


Co-authored-by: Sojan <sojan@pepalo.com>
 2024-03-20 16:29:36 +05:30
Vishnu Narayanan
b017d05ed9 feat: add sla events table (#9126) 
* feat: add sla events table

* chore: refactor to EE namespace

* chore: refactor

* chore: fix spec

* chore: add references to account,inbox,sla_policy

* chore: update specs

* chore: update spec to check backfilling id's

* Update spec/enterprise/models/sla_event_spec.rb
 2024-03-20 11:59:37 +05:30
Sivin Varghese
476077ab84 fix: Update location component to avoid overflow, handle location title from Telegram payload (#9113) 
Co-authored-by: Pranav <pranav@chatwoot.com>
 2024-03-14 22:53:43 -07:00
Muhsin Keloth
586552013e feat: Update the contact_type when creating or updating the contact (#9107) 
* feat: Update location and country code when the contact create/update

* feat: Update the location and country_code when creating or updating the contact.

* chore: improve comments

* feat: Update the contact_type when the contact created/updated

* chore: add more specs

* chore: code cleanups

* chore: code cleanups

* Update contact_spec.rb

* Update inbox.rb

* Update sync_attributes_spec.rb

* chore: build fixes

* chore: check visitor type before update

* chore: review fixes
 2024-03-15 10:55:40 +05:30
Sojan Jose
3dae3ff3ad feat: Conversation update API for sla_policy_id (#8973) 
- Add an endpoint for updating conversation attributes (priority / sla_policy_id )
- Swagger spec
- minor chores around the conversation API/spec

Fixes: https://linear.app/chatwoot/issue/CW-2100/feat-backend-api-to-update-the-sla-of-a-conversation
 2024-03-14 17:22:32 +05:30
Vishnu Narayanan
7f4b2d66d4 feat: add activity message for SLA (#9100) 
* feat: add activity message for SLA

* chore: refactor to reduce method complexity

* chore: refactor

* feat: add spec for SLAactivity message

* chore: move SLA spec to enterprise folder

* chore: move team activity methods to a separate module

* chore: fix typo

* chore: move sla activity message spec to conversation model
 2024-03-13 20:05:34 +05:30
Muhsin Keloth
804a42c271 feat: Update the location and country_code when creating or updating the contact (#9106) 
* feat: Update the location and country_code when creating or updating the contact.

* chore: improve comments
 2024-03-13 16:40:21 +05:30
Vishnu Narayanan
aaf70cf1cf feat: add push notification when SLA missed (#9078) 
* feat: add push notification when SLA missed

* chore: sent notification only for inbox members

* feat: add conv particpants+admins to SLA notification list

* chore: add spec to ensure notification is created

* chore: refactor to multiple alerts for SLA conditions

* chore: add sla_policy as secondary_actor in notification
 2024-03-11 21:49:41 +05:30
Muhsin Keloth
216de4d123 fix: Conversation assignment notification title (#9071) 2024-03-06 23:05:13 +05:30
Muhsin Keloth
ef90b7a3d8 feat: Revamp the notification title and content (#8988) 2024-03-06 20:51:56 +05:30
Muhsin Keloth
58dd2633ba feat: Add contact helper (#8989) 2024-03-06 17:39:39 +05:30
Shivam Mishra
c62c512ec4 fix: inline attachments not handled if tag was missing (#9068) 2024-03-06 17:15:29 +05:30
Sojan Jose
881d4bf644 feat: Add backend APIs for the bot metrics (#9031) 
Co-authored-by: Pranav <pranav@chatwoot.com>
 2024-03-01 08:20:20 -08:00
Sojan Jose
41e269e873 feat(ee): Add reporting events for bots (#9027) 
Added a new event conversation_bot_resolved and added a job to auto resolve the bot conversations if there was no activity for the last 1 hour.
 2024-02-27 14:53:28 -08:00
Sojan Jose
ae4c8d818f feat: Ability to block contacts permanently (#8922) 
Co-authored-by: Pranav <pranav@chatwoot.com>
 2024-02-21 14:18:42 -08:00
Shivam Mishra
c031cb19d2 fix: downcase email before finding (#8921) 
* fix: downcase email when finding

* feat: add `from_email` class

* refactor: use `from_email`

* feat: add rule to disallow find_by email directly

* chore:  remove redundant test

Since the previous imlpmentation didn't do a case-insentive search, a new user would be created, and the error would be raised at the DB layer. With the new changes, this test case is redundant

* refactor: use from_email
 2024-02-21 18:51:00 +05:30
CristianDuta
ebae547a60 feat: Add ability to resolve API channel conversations (#8348) 
- Create a new endpoint to fetch a single conversation in client apis
- Create a new endpoint to resolve a single conversation in client apis
- Update swagger API definition to include missing endpoints

Fixes: #6329

Co-authored-by: Cristian Duta <Cristian.Duta@ti8m.ch>
 2024-02-21 17:41:20 +05:30
Vishnu Narayanan
d53097f77d fix: Raise error if email to_header is invalid (#8688) 2024-02-20 17:03:39 -08:00
Vishnu Narayanan
23230e0143 feat: sla-7 ensure applied_sla uniqueness (#8938) 
* feat: refactor fetching sla in action service

* chore: modify spec

* chore: ensure applied_sla uniqueness

* chore: review fixes

* feat: add unique index on applied_sla

* chore: fix spec

* chore: add new specs to improve coverage

* chore: improve spec

* Update spec/enterprise/services/enterprise/action_service_spec.rb

---------

Co-authored-by: Sojan Jose <sojan@pepalo.com>
 2024-02-20 21:59:49 +05:30
Vishnu Narayanan
f92cea144c feat(perf): sla-9 improve perf of TriggerSlasForAccountsJob (#8953) 
* feat: improve perf of TriggerSlasForAccountsJob
 2024-02-20 21:54:37 +05:30
Muhsin Keloth
e6cf8c39b7 feat: Update last_snoozed_at after the un-snooze notification (#8943) 2024-02-20 18:55:39 +05:30
Muhsin Keloth
c5c0845151 feat: Add labels, status and priority in notification push_event_data (#8972) 2024-02-20 17:17:25 +05:30
Liam
5d9fb55370 feat: Export contact improvements (#8895) 
This pull request enhances the export contacts feature by adding a confirmation step before exporting. Previously, clicking the export button would trigger the export action without confirmation.

Additionally, it ensures that only the intended recipient receives the export email, addressing the previous behaviour where all administrators received it.

Fixes: #8504

Co-authored-by: Sojan Jose <sojan@pepalo.com>
 2024-02-20 17:11:03 +05:30
Nithin David Thomas
721a2f5052 feat: API changes to support multi step user signup (#8933) 
-API Changes to support the new onboarding flow 

Co-authored-by: Sojan <sojan@pepalo.com>
 2024-02-20 16:48:51 +05:30
Sojan Jose
978a8a4cb2 fix: support_email and inbound_email_domain returning empty string (#8963) 
chore: Fix for inbound email domain being nil
 2024-02-19 15:43:35 +05:30
Muhsin Keloth
cd06b2b337 fix: Inbox view Read/Snoozed display filters (#8907) 
* fix: Notification filters

* Update notification_finder.rb

* Update notification_finder.rb

* Update notification_finder.rb

* fix: spec

* fix: specs

* Update notification_finder.rb

* fix: add more fixes

* Update notification_finder.rb

* fix: specs

* chore: better comments

* chore: removed filtering

* chore: refactoring

* fix: review fixes

* fix: API call

* chore: Minor fix

* Rename spec

* Fix params getting undefined

* Fix finder

---------

Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Co-authored-by: iamsivin <iamsivin@gmail.com>
Co-authored-by: Pranav <pranav@chatwoot.com>
 2024-02-17 13:59:25 +05:30
Sojan Jose
94892e7168 chore: Fix flaky spec relying on unguaranteed order (#8956) 2024-02-16 12:11:39 -08:00
Muhsin Keloth
fe744abe26 fix: Mark notification as unread after the un-snooze (#8917) 2024-02-16 17:30:54 +05:30
Sojan Jose
9c07b6dd46 chore: Support for updated_within in ConverationFinder (#8947) 
- `updated_within' accepts value in seconds and returns all conversations updated in the given period with out pagination. This API will assist in our refetch logic on socket disconnect

ref: #8888
 2024-02-16 16:44:55 +05:30
Pranav Raj S
1ce5cbe275 feat: Add endpoints to retrieve summary of team/agents over a period of time (#8916) 
- Internal APIs to prototype reporting improvements.
 2024-02-13 15:44:40 +05:30
Pranav Raj S
c607f09be0 feat: Improve the rendering of CSV exports (#8914) 
Improve the rendering of the datestamp
 2024-02-12 20:01:58 -08:00
Shivam Mishra
e662336eaf feat: handle already invited user (#8912) 2024-02-13 08:51:42 +05:30