feat: Add SLA metrics API (#9132)
This commit is contained in:
Muhsin Keloth
@@ -0,0 +1,188 @@
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require 'rails_helper'
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RSpec.describe 'Applied SLAs API', type: :request do
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let(:account) { create(:account) }
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let(:administrator) { create(:user, account: account, role: :administrator) }
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let(:agent1) { create(:user, account: account, role: :agent) }
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let(:agent2) { create(:user, account: account, role: :agent) }
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let(:conversation1) { create(:conversation, account: account, assignee: agent1) }
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let(:conversation2) { create(:conversation, account: account, assignee: agent2) }
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let(:conversation3) { create(:conversation, account: account, assignee: agent2) }
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let(:sla_policy1) { create(:sla_policy, account: account) }
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let(:sla_policy2) { create(:sla_policy, account: account) }
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before do
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AppliedSla.destroy_all
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end
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describe 'GET /api/v1/accounts/{account.id}/applied_slas/metrics' do
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context 'when it is an unauthenticated user' do
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it 'returns unauthorized' do
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get "/api/v1/accounts/#{account.id}/applied_slas/metrics"
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expect(response).to have_http_status(:unauthorized)
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end
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end
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context 'when it is an authenticated user' do
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it 'returns the sla metrics' do
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create(:applied_sla, sla_policy: sla_policy1, conversation: conversation1, sla_status: 'missed')
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get "/api/v1/accounts/#{account.id}/applied_slas/metrics",
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headers: administrator.create_new_auth_token
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expect(response).to have_http_status(:success)
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body = JSON.parse(response.body)
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expect(body).to include('total_applied_slas' => 1)
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expect(body).to include('number_of_sla_breaches' => 1)
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expect(body).to include('hit_rate' => '0.0%')
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end
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it 'filters sla metrics based on a date range' do
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create(:applied_sla, sla_policy: sla_policy1, conversation: conversation1, created_at: 10.days.ago)
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create(:applied_sla, sla_policy: sla_policy1, conversation: conversation2, created_at: 3.days.ago)
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get "/api/v1/accounts/#{account.id}/applied_slas/metrics",
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params: { since: 5.days.ago.to_time.to_i.to_s, until: Time.zone.today.to_time.to_i.to_s },
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headers: administrator.create_new_auth_token
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expect(response).to have_http_status(:success)
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body = JSON.parse(response.body)
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expect(body).to include('total_applied_slas' => 1)
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expect(body).to include('number_of_sla_breaches' => 0)
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expect(body).to include('hit_rate' => '100%')
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end
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it 'filters sla metrics based on a date range and agent ids' do
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create(:applied_sla, sla_policy: sla_policy1, conversation: conversation1, created_at: 10.days.ago)
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create(:applied_sla, sla_policy: sla_policy1, conversation: conversation3, created_at: 3.days.ago)
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create(:applied_sla, sla_policy: sla_policy1, conversation: conversation2, created_at: 3.days.ago, sla_status: 'missed')
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get "/api/v1/accounts/#{account.id}/applied_slas/metrics",
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params: { agent_ids: [agent2.id] },
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headers: administrator.create_new_auth_token
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expect(response).to have_http_status(:success)
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body = JSON.parse(response.body)
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expect(body).to include('total_applied_slas' => 3)
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expect(body).to include('number_of_sla_breaches' => 1)
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expect(body).to include('hit_rate' => '66.67%')
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end
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it 'filters sla metrics based on sla policy ids' do
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create(:applied_sla, sla_policy: sla_policy1, conversation: conversation1)
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create(:applied_sla, sla_policy: sla_policy1, conversation: conversation2, sla_status: 'missed')
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create(:applied_sla, sla_policy: sla_policy2, conversation: conversation2, sla_status: 'missed')
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get "/api/v1/accounts/#{account.id}/applied_slas/metrics",
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params: { sla_policy_id: sla_policy1.id },
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headers: administrator.create_new_auth_token
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expect(response).to have_http_status(:success)
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body = JSON.parse(response.body)
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expect(body).to include('total_applied_slas' => 2)
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expect(body).to include('number_of_sla_breaches' => 1)
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expect(body).to include('hit_rate' => '50.0%')
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end
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it 'filters sla metrics based on labels' do
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conversation2.update_labels('label1')
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conversation3.update_labels('label1')
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create(:applied_sla, sla_policy: sla_policy1, conversation: conversation1, created_at: 10.days.ago)
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create(:applied_sla, sla_policy: sla_policy1, conversation: conversation2, created_at: 3.days.ago, sla_status: 'missed')
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create(:applied_sla, sla_policy: sla_policy1, conversation: conversation3, created_at: 3.days.ago)
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get "/api/v1/accounts/#{account.id}/applied_slas/metrics",
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params: { label_list: ['label1'] },
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headers: administrator.create_new_auth_token
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expect(response).to have_http_status(:success)
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body = JSON.parse(response.body)
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expect(body).to include('total_applied_slas' => 2)
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expect(body).to include('number_of_sla_breaches' => 1)
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expect(body).to include('hit_rate' => '50.0%')
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end
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end
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end
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describe 'GET /api/v1/accounts/{account.id}/applied_slas' do
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context 'when it is an unauthenticated user' do
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it 'returns unauthorized' do
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get "/api/v1/accounts/#{account.id}/applied_slas"
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expect(response).to have_http_status(:unauthorized)
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end
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end
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context 'when it is an authenticated user' do
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it 'returns the applied slas' do
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create(:applied_sla, sla_policy: sla_policy1, conversation: conversation1)
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create(:applied_sla, sla_policy: sla_policy1, conversation: conversation2)
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get "/api/v1/accounts/#{account.id}/applied_slas",
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headers: administrator.create_new_auth_token
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expect(response).to have_http_status(:success)
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body = JSON.parse(response.body)
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expect(body.size).to eq(2)
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expect(body.first).to include('id')
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expect(body.first).to include('sla_policy_id' => sla_policy1.id)
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expect(body.first).to include('conversation_id' => conversation1.id)
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end
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it 'filters applied slas based on a date range' do
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create(:applied_sla, sla_policy: sla_policy1, conversation: conversation1, created_at: 10.days.ago)
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create(:applied_sla, sla_policy: sla_policy1, conversation: conversation2, created_at: 3.days.ago)
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get "/api/v1/accounts/#{account.id}/applied_slas",
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params: { since: 5.days.ago.to_time.to_i.to_s, until: Time.zone.today.to_time.to_i.to_s },
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headers: administrator.create_new_auth_token
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expect(response).to have_http_status(:success)
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body = JSON.parse(response.body)
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expect(body.size).to eq(1)
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end
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it 'filters applied slas based on a date range and agent ids' do
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create(:applied_sla, sla_policy: sla_policy1, conversation: conversation1, created_at: 10.days.ago)
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create(:applied_sla, sla_policy: sla_policy1, conversation: conversation3, created_at: 3.days.ago)
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create(:applied_sla, sla_policy: sla_policy1, conversation: conversation2, created_at: 3.days.ago)
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get "/api/v1/accounts/#{account.id}/applied_slas",
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params: { agent_ids: [agent2.id] },
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headers: administrator.create_new_auth_token
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expect(response).to have_http_status(:success)
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body = JSON.parse(response.body)
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expect(body.size).to eq(3)
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end
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it 'filters applied slas based on sla policy ids' do
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create(:applied_sla, sla_policy: sla_policy1, conversation: conversation1)
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create(:applied_sla, sla_policy: sla_policy1, conversation: conversation2)
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create(:applied_sla, sla_policy: sla_policy2, conversation: conversation2)
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get "/api/v1/accounts/#{account.id}/applied_slas",
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params: { sla_policy_id: sla_policy1.id },
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headers: administrator.create_new_auth_token
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expect(response).to have_http_status(:success)
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body = JSON.parse(response.body)
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expect(body.size).to eq(2)
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end
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it 'filters applied slas based on labels' do
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conversation2.update_labels('label1')
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conversation3.update_labels('label1')
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create(:applied_sla, sla_policy: sla_policy1, conversation: conversation1, created_at: 10.days.ago)
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create(:applied_sla, sla_policy: sla_policy1, conversation: conversation2, created_at: 3.days.ago)
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create(:applied_sla, sla_policy: sla_policy1, conversation: conversation3, created_at: 3.days.ago)
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get "/api/v1/accounts/#{account.id}/applied_slas",
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params: { label_list: ['label1'] },
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headers: administrator.create_new_auth_token
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expect(response).to have_http_status(:success)
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body = JSON.parse(response.body)
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expect(body.size).to eq(2)
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end
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end
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end
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end
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