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108 Commits

Author SHA1 Message Date
Sojan
377fb5c3b9 Bump version to 3.13.0 2024-09-17 16:46:02 -07:00
Sojan Jose
58e78621ba chore: Custom Roles to manage permissions [ UI ] (#9865) 
In admin settings, this Pr will add the UI for managing custom roles (
ref: https://github.com/chatwoot/chatwoot/pull/9995 ). It also handles
the routing logic changes to accommodate fine-tuned permissions.

---------

Co-authored-by: Pranav <pranavrajs@gmail.com>
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Co-authored-by: iamsivin <iamsivin@gmail.com>
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
 2024-09-17 11:40:11 -07:00
Shivam Mishra
3489783cb8 feat: add domain blocklist feature (#10016) 
Co-authored-by: Pranav <pranav@chatwoot.com>
 2024-08-26 13:05:36 +05:30
Sojan Jose
b61ad6e41a feat: Add APIs to manage custom roles in Chatwoot (#9995) 
Co-authored-by: Pranav <pranavrajs@gmail.com>
 2024-08-23 17:18:28 +05:30
Muhsin Keloth
eb6de74269 fix: OpenAPI label suggestion response payload (#10008) 2024-08-22 15:32:33 +05:30
Muhsin Keloth
429d281501 fix: Handle OpenAI API errors (#9560) 2024-08-22 10:24:13 +05:30
Sojan Jose
cb4ad28a13 chore: Auto resolution job for captain (#9898) 
- Add a conversation auto-resolution job for the captain integration
 2024-08-06 16:15:11 -07:00
Sojan Jose
829bb842fd feat: Generate SSO URL in Chatwoot, move Captain to primary tab (#9871) 
- Generate SSO URL in Chatwoot, move Captain to the primary tab

Co-authored-by: Pranav <pranavrajs@gmail.com>
 2024-08-01 19:22:34 -07:00
Shivam Mishra
616e3a8092 feat: allow setting dashboard scripts from super_admin (#9514) 
This PR allows setting scripts for `vueapp.html.erb` via super admin
config. This PR has the following changes

1. Allow `DASHBOARD_SCRIPTS` in internal config
2. Remove existing scripts from `vueapp.html.erb`
3. Add scripts from `GlobalConfig` to `vueapp.html.erb`

---------

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
 2024-05-23 14:30:41 +05:30
Shivam Mishra
f6650b5025 feat: move Azure config to installation_config (#9481) 
This PR has the following changes

1. Add `AZURE_APP_ID` and `AZURE_APP_SECRET` to installation config
2. Add Microsoft config to `super_admin/features.yml`
3. Replace usage of `ENV.fetch` with `GlobalConfigService.load` for
fetch App ID and Secret
 2024-05-20 11:52:42 +05:30
Sojan Jose
07e33fd98a chore: Switch models to gpt-4o (#9458) 
- Switch model to gpt-4o from gpt-4-turbo
 2024-05-13 13:32:11 -07:00
Shivam Mishra
eff24c0d71 feat: allow feature plan map in super admin (#9318) 
- Add subscribed_features method in models/enterprise/account and include it in the JSON response
 2024-05-08 22:58:46 -07:00
Sojan Jose
3a1299520c chore: Enable plan reconcile in self hosted (#9357) 
This PR will revert the premium config in self hosted instances to its original state if any unauthorised modifications are made.
 2024-05-08 14:26:00 -07:00
Pranav
ffd47081bd chore(cleanup): Delete sentiment feature (#9304) 
- The feature is unused, removing it for now, will bring it back with better models later.
 2024-04-25 22:49:10 -07:00
Sojan Jose
60b355b500 fix: Avoid vector search if query is not present in the params (#9265) 2024-04-19 14:50:49 -07:00
Sojan Jose
d12c38c344 chore: Move embedding generation to sidekiq (#9238) 
chore: Move embedding generation to a job
 2024-04-16 09:43:16 -07:00
Sojan Jose
db87cde09e chore: Fix typo in help center embedding search helper (#9237) 
chore: fix typo in helpcenter embedding search helper
 2024-04-15 17:54:52 -07:00
Sojan Jose
42a457ff5d feat: Use embeddings in help center search (#9227) 2024-04-15 16:35:23 -07:00
Sivin Varghese
3b6ae772bf feat: SLA report filter (#9218) 
Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
 2024-04-12 11:03:18 +05:30
Muhsin Keloth
1038d1500e feat: SLA reports view (#9189) 
* feat: SLA report table


* feat: Add SLA popover card

* feat: Update popover position

* feat: Add loader

* Update SLACardLabel.vue

* feat: Update column order

* chore: fix conditions

* Update SLATable.vue

* chore: enable reports in ui

* chore: Revamp report SLA apis

* chore: revert download method

* chore: improve the code

* Update enterprise/app/views/api/v1/accounts/applied_slas/download.csv.erb

Co-authored-by: Vishnu Narayanan <iamwishnu@gmail.com>

* chore: style fixes

* chore: fix specs

* feat: Add number of conversations

* chore: review comments

* fix: translation

* Update app/javascript/dashboard/i18n/locale/en/report.json

Co-authored-by: Vishnu Narayanan <iamwishnu@gmail.com>

* Update app/javascript/dashboard/i18n/locale/en/report.json

Co-authored-by: Vishnu Narayanan <iamwishnu@gmail.com>

* Update app/javascript/dashboard/i18n/locale/en/report.json

Co-authored-by: Vishnu Narayanan <iamwishnu@gmail.com>

* Update SLAReportItem.vue

* Update report.json

* Update package.json

* chore: review comments

* chore: remove unused translation

* feat: Add TableHeaderCell component

* chore: more review fixes

* Update app/javascript/dashboard/components/widgets/TableHeaderCell.vue

Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>

* Update TableHeaderCell.vue

---------

Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Co-authored-by: Vishnu Narayanan <iamwishnu@gmail.com>
Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>
 2024-04-09 10:14:36 +10:00
Vishnu Narayanan
fa3bc05d3d chore: fix sla email notifications (#9192) 
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
 2024-04-04 21:16:49 +05:30
Sivin Varghese
e49ef773d8 feat: UI to show the SLA threshold in chat screen (#9146) 
- UI will show the breach in the conversation list.
- UI will show the breach in the conversation header.

Fixes: https://linear.app/chatwoot/issue/CW-3146/update-the-ui-to-show-the-breach-in-the-conversation-list
Fixes: https://linear.app/chatwoot/issue/CW-3144/ui-update-to-show-the-breachgoing-to-breach
 2024-04-04 15:46:46 +05:30
Sojan Jose
4e28481f27 feat: Conversation API to return applied_sla and sla_events (#9174) 
* chore: Add sla_events to push_event_data

* chore: Return SLA details in the API

* chore: feature lock sla push event data

* Update _conversation.json.jbuilder

* chore: rubocop fixes
 2024-04-01 23:30:07 +05:30
Vishnu Narayanan
16282f6a66 feat: Add push/email notification support for SLA (#9140) 
* feat: update SLA evaluation logic

* Update enterprise/app/services/sla/evaluate_applied_sla_service.rb

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>

* chore: refactor spec to bring down expecations in a single block

* chore: fix process_account_applied_sla spec

* chore: add spec to test multiple nrt misses

* feat: persist sla notifications

* feat: revert persist sla notifications

* feat: add SLA push/email notification support

* chore: refactor sla_status to include active_with_misses

* chore: add support for sla push/email notifications

* chore: refactor

* chore: add liquid templates

* chore: add spec for liquid templates

* chore: add spec for sla email notifications

* chore: add spec for SlaPolicyDrop

* chore: refactor to ee namespace

* chore: set enterprise test type to mailer

* feat: enable sla notification settings only if SLA enabled

* chore: refactor

* chore: fix spec

---------

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
 2024-03-29 20:27:21 +11:00
Vishnu Narayanan
6956436a76 feat: refactor SLA evaluation logic (#9133) 
* feat: update SLA evaluation logic

* chore: handle nrt

* chore: handle applied_sla status

* chore: refactor spec to bring down expecations in a single block

* chore: fix process_account_applied_sla spec

* chore: add spec to test multiple nrt misses

* feat: persist sla notifications

* feat: revert persist sla notifications

* chore: refactor sla_status to include active_with_misses

* chore: refactor spec

* Update evaluate_applied_sla_service.rb

* minor refactors

* clean up

* move notification related spec

* chore: refactor notifications spec to sla_event model

---------

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
Co-authored-by: Sojan Jose <sojan@pepalo.com>
 2024-03-29 02:01:43 +11:00
Shivam Mishra
d1dd319091 feat: API to download breached conversations (#9150) 
* feat: add download conversations endpoint

* feat: template for conversation list download

* feat: setup download API and tests

* chore: revert formatting change

* feat: rename download method

* feat: rename template

* feat: include sla_policy table in download query

* refactor: add nil safety to assignee

* chore: Update en.yml

* fix: remove applied_sla relation
 2024-03-26 09:22:49 +05:30
Muhsin Keloth
48452a42f4 feat: Add SLA metrics API (#9132) 2024-03-25 12:24:43 +05:30
Vishnu Narayanan
b017d05ed9 feat: add sla events table (#9126) 
* feat: add sla events table

* chore: refactor to EE namespace

* chore: refactor

* chore: fix spec

* chore: add references to account,inbox,sla_policy

* chore: update specs

* chore: update spec to check backfilling id's

* Update spec/enterprise/models/sla_event_spec.rb
 2024-03-20 11:59:37 +05:30
Sojan Jose
3dae3ff3ad feat: Conversation update API for sla_policy_id (#8973) 
- Add an endpoint for updating conversation attributes (priority / sla_policy_id )
- Swagger spec
- minor chores around the conversation API/spec

Fixes: https://linear.app/chatwoot/issue/CW-2100/feat-backend-api-to-update-the-sla-of-a-conversation
 2024-03-14 17:22:32 +05:30
Vishnu Narayanan
aaf70cf1cf feat: add push notification when SLA missed (#9078) 
* feat: add push notification when SLA missed

* chore: sent notification only for inbox members

* feat: add conv particpants+admins to SLA notification list

* chore: add spec to ensure notification is created

* chore: refactor to multiple alerts for SLA conditions

* chore: add sla_policy as secondary_actor in notification
 2024-03-11 21:49:41 +05:30
Sojan Jose
81060a72a4 feat: Improve reply suggestions using help center articles (#9026) 2024-03-03 20:25:19 -08:00
Sojan Jose
41e269e873 feat(ee): Add reporting events for bots (#9027) 
Added a new event conversation_bot_resolved and added a job to auto resolve the bot conversations if there was no activity for the last 1 hour.
 2024-02-27 14:53:28 -08:00
Sojan Jose
773be6f8ec feat: Interface to validate response_source (#8894) 
- This PR adds a UI to validate the response source quality quickly. It also helps to test with sample questions and update responses in the database when missing.

Co-authored-by: Pranav Raj S <pranav@chatwoot.com>
 2024-02-26 20:20:12 +05:30
Vishnu Narayanan
cc47ccaa2c feat(ee): Add SLA management UI (#8777) 
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
Co-authored-by: Pranav <pranav@chatwoot.com>
 2024-02-20 23:03:22 -08:00
Vishnu Narayanan
23230e0143 feat: sla-7 ensure applied_sla uniqueness (#8938) 
* feat: refactor fetching sla in action service

* chore: modify spec

* chore: ensure applied_sla uniqueness

* chore: review fixes

* feat: add unique index on applied_sla

* chore: fix spec

* chore: add new specs to improve coverage

* chore: improve spec

* Update spec/enterprise/services/enterprise/action_service_spec.rb

---------

Co-authored-by: Sojan Jose <sojan@pepalo.com>
 2024-02-20 21:59:49 +05:30
Vishnu Narayanan
f92cea144c feat(perf): sla-9 improve perf of TriggerSlasForAccountsJob (#8953) 
* feat: improve perf of TriggerSlasForAccountsJob
 2024-02-20 21:54:37 +05:30
Nithin David Thomas
721a2f5052 feat: API changes to support multi step user signup (#8933) 
-API Changes to support the new onboarding flow 

Co-authored-by: Sojan <sojan@pepalo.com>
 2024-02-20 16:48:51 +05:30
Shivam Mishra
657843960c feat: account onboarding with clearbit (#8857) 
* feat: add clearbit lookup

* chore: fix typo in .env.example

* refactor: split lookup to reduce cognitive complexity

* feat: add more fields to lookup

* feat: extend accounts controller

* feat: save extra data to custom_attributes

* feat: allow v2 update with custom_attributes

* feat: add update route

* refactor: reduce complexity

* feat: move update to v1 controller

* test: add locale test

* feat: remove update from routes

* test: update API for custom attributes

* test: all custom attributes

* fix: v2 tests

* test: enterprise accounts controller

* fix: clearbit payload

* fix: with modified env

* feat: allow custom attributes updates to profile

* refactor: reduce complexity

* feat: allow clearbit api key in installation config

* refactor: move clearbit to internal

* feat: allow clearbit

* chore: add display_title for June

* feat: allow more internal options

* refactor: use globalconfig to fetch clearbit token

* test: move response body to a factory

* refactor: update ops

* chore: remove clearbit from .env.example

* chore: apply suggestions from code review

Co-authored-by: sojan-official <sojan@chatwoot.com>

---------

Co-authored-by: sojan-official <sojan@chatwoot.com>
 2024-02-12 23:21:42 +05:30
Vishnu Narayanan
c1d07a5471 feat: Add sidekiq jobs to monitor applied SLAs (#8828) 
Fixes: https://linear.app/chatwoot/issue/CW-2983/sidekiq-jobservice-to-monitor-sla-breach

Co-authored-by: Sojan <sojan@pepalo.com>
 2024-02-07 21:44:56 +04:00
Sojan Jose
1b753720c1 chore: Move Enterprise pricing validation to on create (#8856) 
* chore: Move Pricing validation to on create

The previous validation was getting triggered on all transactions,
this would prevent login to existing users and session data need to be updated.
Opting for a less intrusive approach.

* chore: minore change
 2024-02-05 19:18:29 +05:30
Vishnu Narayanan
b8047f0912 feat: sla-2 add automation backend support for SLA (#8775) 
* feat: add automation support for SLA

* feat: add sla action in automtion UI

* chore: revert frontend changes

* chore: refactor to ee namespace

* chore: refactor automation rule to ee namespace

* feat: create applied_sla table entry

* chore: add applied_sla spec

* chore: rubocop fixes

---------

Co-authored-by: Sojan <sojan@pepalo.com>
 2024-02-01 15:42:12 +05:30
Sojan Jose
390cd756e8 chore: Reorganize the installation config settings (#8794) 
- Reorganizing installation config settings to move more configurations into UI from environment variables
- Changes to installation config to support premium plans in the enterprise edition
- Fixes the broken premium indicator in account/show and accounts/edit page
 2024-01-31 16:48:42 +04:00
Sojan Jose
0805f362d3 chore: Validation for purchased pricing_plan_quantity (#8809) 
- Add validations based on purchased pricing_plan_quantity
- Modify the Dashboard to support the new error message
 2024-01-30 11:26:07 +04:00
Sojan Jose
648c4caca1 chore: Move EE OpenAI spec to correct folder (#8805) 
- We previously had this spec inside the enterprise folder which wouldn't be picked up by our build process, so moving to the correct folder instead.

Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>
 2024-01-29 20:09:17 +04:00
Vishnu Narayanan
232369cd5c feat: sla 1 - refactor sla_policies model and add applied_sla model (#8602) 
* feat: add models

* chore: refactor sla column names

* chore: remove foreign keys

* chore: fix spec

* chore: refactor models
 2024-01-23 23:48:02 +05:30
Sojan Jose
316cf35795 chore: Add display manifest to whitelabel settings (#8708) 
- Adds display manifest to white label settings
- Improve the app config rendering with options for display name and description
 2024-01-16 09:50:23 +04:00
Vishnu Narayanan
d731c972ad fix: skip auditlogs for whatsapp template sync (#8579) 
Skips audit logs for whatsapp_template sync
Fixes: https://linear.app/chatwoot/issue/CW-2641/skip-whatsapp-template-updates-from-audit-logs
 2024-01-09 21:51:48 -08:00
Sojan Jose
5845881b08 chore: Handle stripe events without plan data (#8668) 
`plan` isn't a guaranteed object in stripe `customer.subscription.updated` events.  It can be null for cases like `send_invoice` for `past_due` event as seen in the payload shown in sentry error.

fixes: https://linear.app/chatwoot/issue/CW-2925/nomethoderror-undefined-method-[]-for-nilnilclass-nomethoderror
 2024-01-09 14:48:07 -08:00
Sojan Jose
046ce68a45 chore: Improve Openai json rendering (#8666) 
We have been observing JSON parsing errors for responses from GPT. Switching to the gpt-4-1106-preview model along with using response_format has significantly improved the responses from OpenAI, hence making the switch in code.

ref: https://openai.com/blog/new-models-and-developer-products-announced-at-devday
fixes: #CW-2931
 2024-01-08 17:02:25 -08:00
Sojan Jose
1f4cb0e1ca chore: add config for Darkmode logo for whitelabeling (#8597) 
-  Add config for dark mode logo
 2024-01-04 15:30:55 -08:00