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feat: SLA report filter (#9218)

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Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
This commit is contained in:
Sivin Varghese
2024-04-12 11:03:18 +05:30
committed by GitHub
parent e8fe3c7c05
commit 3b6ae772bf
19 changed files with 580 additions and 67 deletions
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12
enterprise/app/models/applied_sla.rb
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@@ -30,14 +30,14 @@ class AppliedSla < ApplicationRecord
enum sla_status: { active: 0, hit: 1, missed: 2, active_with_misses: 3 }
scope :filter_by_date_range, ->(range) { where(created_at: range) if range.present? }
scope :filter_by_inbox_id, ->(inbox_id) { where(inbox_id: inbox_id) if inbox_id.present? }
scope :filter_by_team_id, ->(team_id) { where(team_id: team_id) if team_id.present? }
scope :filter_by_inbox_id, ->(inbox_id) { joins(:conversation).where(conversations: { inbox_id: inbox_id }) if inbox_id.present? }
scope :filter_by_team_id, ->(team_id) { joins(:conversation).where(conversations: { team_id: team_id }) if team_id.present? }
scope :filter_by_sla_policy_id, ->(sla_policy_id) { where(sla_policy_id: sla_policy_id) if sla_policy_id.present? }
scope :filter_by_label_list, ->(label_list) { joins(:conversation).where(conversations: { cached_label_list: label_list }) if label_list.present? }
scope :filter_by_label_list, lambda { |label_list|
joins(:conversation).where('conversations.cached_label_list LIKE ?', "%#{label_list}%") if label_list.present?
}
scope :filter_by_assigned_agent_id, lambda { |assigned_agent_id|
if assigned_agent_id.present?
joins(:conversation).where(conversations: { assigned_agent_id: assigned_agent_id })
end
joins(:conversation).where(conversations: { assignee_id: assigned_agent_id }) if assigned_agent_id.present?
}
scope :missed, -> { where(sla_status: %i[missed active_with_misses]) }