feat: Conversation API to return applied_sla and sla_events (#9174)

* chore: Add sla_events to push_event_data

* chore: Return SLA details in the API

* chore: feature lock sla push event data

* Update _conversation.json.jbuilder

* chore: rubocop fixes

enterprise/app/controllers/api/v1/accounts/enterprise_accounts_controller.rb

@@ -1,8 +1,2 @@
 class Api::V1::Accounts::EnterpriseAccountsController < Api::V1::Accounts::BaseController
-  before_action :prepend_view_paths
-
-  # Prepend the view path to the enterprise/app/views won't be available by default
-  def prepend_view_paths
-    prepend_view_path 'enterprise/app/views/'
-  end
 end

enterprise/app/controllers/enterprise/concerns/application_controller_concern.rb

@@ -0,0 +1,12 @@
+module Enterprise::Concerns::ApplicationControllerConcern
+  extend ActiveSupport::Concern
+
+  included do
+    before_action :prepend_view_paths
+  end
+
+  # Prepend the view path to the enterprise/app/views won't be available by default
+  def prepend_view_paths
+    prepend_view_path 'enterprise/app/views/'
+  end
+end

enterprise/app/finders/enterprise/conversation_finder.rb

@@ -0,0 +1,5 @@
+module Enterprise::ConversationFinder
+  def conversations_base_query
+    current_account.feature_enabled?('sla') ? super.includes(:applied_sla, :sla_events) : super
+  end
+end

enterprise/app/models/applied_sla.rb

@@ -40,6 +40,23 @@ class AppliedSla < ApplicationRecord
                                         end
                                       }
   scope :missed, -> { where(sla_status: :missed) }
+
+  def push_event_data
+    {
+      id: id,
+      sla_id: sla_policy_id,
+      sla_status: sla_status,
+      created_at: created_at.to_i,
+      updated_at: updated_at.to_i,
+      sla_description: sla_policy.description,
+      sla_name: sla_policy.name,
+      sla_first_response_time_threshold: sla_policy.first_response_time_threshold,
+      sla_next_response_time_threshold: sla_policy.next_response_time_threshold,
+      sla_only_during_business_hours: sla_policy.only_during_business_hours,
+      sla_resolution_time_threshold: sla_policy.resolution_time_threshold
+    }
+  end
+
   private
 
   def ensure_account_id

enterprise/app/models/enterprise/concerns/conversation.rb

@@ -1,9 +1,10 @@
-module Enterprise::EnterpriseConversationConcern
+module Enterprise::Concerns::Conversation
   extend ActiveSupport::Concern
 
   included do
     belongs_to :sla_policy, optional: true
-    has_one :applied_sla, dependent: :destroy
+    has_one :applied_sla, dependent: :destroy_async
+    has_many :sla_events, dependent: :destroy_async
     before_validation :validate_sla_policy, if: -> { sla_policy_id_changed? }
     around_save :ensure_applied_sla_is_created, if: -> { sla_policy_id_changed? }
   end

enterprise/app/models/sla_event.rb

@@ -31,9 +31,18 @@ class SlaEvent < ApplicationRecord
   enum event_type: { frt: 0, nrt: 1, rt: 2 }
 
   before_validation :ensure_applied_sla_id, :ensure_account_id, :ensure_inbox_id, :ensure_sla_policy_id
-
   after_create_commit :create_notifications
 
+  def push_event_data
+    {
+      id: id,
+      event_type: event_type,
+      meta: meta,
+      created_at: created_at.to_i,
+      updated_at: updated_at.to_i
+    }
+  end
+
   private
 
   def ensure_applied_sla_id

enterprise/app/presenters/enterprise/conversations/event_data_presenter.rb

@@ -0,0 +1,12 @@
+module Enterprise::Conversations::EventDataPresenter
+  def push_data
+    if account.feature_enabled?('sla')
+      super.merge(
+        applied_sla: applied_sla&.push_event_data,
+        sla_events: sla_events.map(&:push_event_data)
+      )
+    else
+      super
+    end
+  end
+end

enterprise/app/views/api/v1/models/_applied_sla.json.jbuilder

@@ -0,0 +1,11 @@
+json.id resource.id
+json.sla_id resource.sla_policy_id
+json.sla_status resource.sla_status
+json.created_at resource.created_at.to_i
+json.updated_at resource.updated_at.to_i
+json.sla_description resource.sla_policy.description
+json.sla_name resource.sla_policy.name
+json.sla_first_response_time_threshold resource.sla_policy.first_response_time_threshold
+json.sla_next_response_time_threshold resource.sla_policy.next_response_time_threshold
+json.sla_only_during_business_hours resource.sla_policy.only_during_business_hours
+json.sla_resolution_time_threshold resource.sla_policy.resolution_time_threshold

enterprise/app/views/enterprise/api/v1/conversations/partials/_conversation.json.jbuilder

@@ -0,0 +1,10 @@
+if conversation.account.feature_enabled?('sla')
+  json.applied_sla do
+    json.partial! 'api/v1/models/applied_sla', formats: [:json], resource: conversation.applied_sla if conversation.applied_sla.present?
+  end
+  json.sla_events do
+    json.array! conversation.sla_events do |sla_event|
+      json.partial! 'api/v1/models/sla_event', formats: [:json], sla_event: sla_event
+    end
+  end
+end