## Summary This change fixes a mismatch in contact details where Telegram data could be shown in the contact profile/social icon area but was not available in the editable contact form. ### What changed - Added Telegram to the social links section of the next-gen contact form so agents can view and edit it alongside Facebook, Instagram, TikTok, Twitter, GitHub, and LinkedIn. - Added Telegram support to the legacy conversation contact edit form for parity between both contact editing experiences. - Mapped social_telegram_user_name into the editable socialProfiles payload when preparing contact form state, so Telegram usernames sourced from channel attributes are visible in the form. - Updated the conversation contact social profile merge logic so Telegram display prefers an explicitly saved social profile value and falls back to social_telegram_user_name when needed. - Added the missing English i18n placeholder: Add Telegram. ### Why Without this, users could see Telegram info in some contact views but could not reliably edit it in contact details, creating inconsistent behavior between display and edit states. --------- Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Chatwoot
The modern customer support platform, an open-source alternative to Intercom, Zendesk, Salesforce Service Cloud etc.
Chatwoot is the modern, open-source, and self-hosted customer support platform designed to help businesses deliver exceptional customer support experience. Built for scale and flexibility, Chatwoot gives you full control over your customer data while providing powerful tools to manage conversations across channels.
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🗂️ Other features
Collaboration & Productivity
- Private Notes and @mentions for internal team discussions.
- Labels to organize and categorize conversations.
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