d5a6f5e352
Right now as part of conversation continuity, we are using the ConversationReplyMailer which sends a summary of messages including the incoming messages when an agent replies. Ideally, we want to send only the reply of that agent and not a summary when Conversation continuity is enabled. Added the functionality to send the reply email without summary. Added required unit tests to cover the changes. ref: #1048
Background
Chatwoot is a customer support tool for instant messaging channels which can help businesses provide exceptional customer support. The development of Chatwoot started in 2016. It failed to succeed as a business and eventually shut up shop in 2017. During 2019 #Hacktoberfest, the maintainers decided to make it opensource, instead of letting the code rust in a private repo. With a pleasant surprise, Chatwoot became a trending project on Hacker News and best of all, got lots of love from the community.
Now, a failed project is back on track and the prospects are looking great. The team is back to working on the project and this time, we are building it in the open. Thanks to the ideas and contributions from the community.
Documentation
Detailed documentation is available at www.chatwoot.com/docs.
You can find the quick setup docs here.
Branching model
We use the git-flow branching model. The base branch is develop.
If you are looking for a stable version, please use the master or tags labelled as v1.x.x.
Heroku one-click deploy
Deploying chatwoot to heroku is a breeze. It's as simple as clicking this button:
Follow this link to understand setting the correct environment variables for the app to work with all the features. There might be breakages if you do not set the relevant environment variables. This applies to deploying the docker image as well.
Docker
Follow our docker development guide to develop and debug the application using docker-compose.
Follow our environment variables guide to setup the environment for Docker.
Contributors ✨
Thanks goes to all these wonderful people:
Chatwoot © 2017-2020, ThoughtWoot Inc - Released under the MIT License.