88587b1ccb
# Pull Request Template ## Description This PR introduces a custom, lightweight natural-language date parser (dependency-free except for date-fns) to power snooze actions via the command bar (e.g., “Remind me tomorrow at 6am”). It also adds support for multi-language searches. <details> <summary>Supported Formats</summary> ## Snooze Date Parser — Supported Input Formats ## 1. Durations Specify an amount of time from now. ### Basic - `5 minutes` · `2 hours` · `3 days` · `1 week` · `6 months` · `ten year` - `in 2 hours` · `in 30 minutes` · `in a week` · `in a month` - `5 minutes from now` · `a week from now` · `two weeks from now` ### Half / fractional - `half hour` · `half day` · `half week` · `half month` - `in half a day` · `in half an hour` · `in half a week` - `one and a half hours` · `in one and a half hours` - `1.5 hours` · `2.5 days` ### Compound - `1 hour and 30 minutes` · `2 hours and 15 minutes` - `2 days at 3pm` · `1 week at 9am` ### Shorthand (no spaces) - `2h` · `30m` · `1h30m` · `2h15m` - `1h30minutes` · `2hr15min` · `1hour30min` ### Informal quantities - `couple hours` · `a couple of days` · `in a couple hours` - `a few minutes` · `in a few hours` · `in a few days` - `fortnight` · `in a fortnight` _(= 2 weeks)_ ### Trailing "later" - `2 days later` · `a week later` · `month later` ### Prefix words (`after` / `within`) - `after 2 hours` · `after 3 days` · `after ten year` - `within a week` · `within 2 hours` ### Recognised word-numbers `a` (1) · `an` (1) · `one` – `twenty` · `thirty` · `forty` · `fifty` · `sixty` · `ninety` · `half` (0.5) · `couple` (2) · `few` (3) --- ## 2. Relative Days - `today` · `tonight` · `tomorrow` - `tomorrow morning` · `tomorrow afternoon` · `tomorrow evening` · `tomorrow night` - `tomorrow at 3pm` · `tomorrow 9` · `tonight at 8` · `tonight at 10pm` - `tomorrow same time` · `same time tomorrow` - `day after tomorrow` · `the day after tomorrow` · `day after tomorrow at 2pm` - `later today` · `later this afternoon` · `later this evening` --- ## 3. Weekdays - `monday` · `friday` · `wed` · `thu` - `friday at 3pm` · `monday 9am` · `wednesday 14:30` - `monday morning` · `friday afternoon` · `wednesday evening` - `monday morning 6` · `friday evening 7` - `this friday` · `upcoming monday` · `coming friday` - `same time friday` · `same time wednesday` --- ## 4. "Next" Patterns - `next hour` · `next week` · `next month` · `next year` - `next week at 2pm` · `next month at 9am` - `next monday` · `next friday` · `next friday at 3pm` - `next monday morning` · `next friday evening` - `monday of next week` · `next week monday` - `next january` · `next december` - `next business day` · `next working day` --- ## 5. Time of Day - `morning` · `afternoon` · `evening` · `night` · `noon` · `midnight` - `this morning` · `this afternoon` · `this evening` - `early morning` · `late evening` · `late night` - `morning at 8am` · `evening 6pm` · `afternoon 2pm` - `eod` · `end of day` · `end of the day` --- ## 6. Standalone Time - **12-hour:** `3pm` · `9am` · `at 3pm` · `at 9:30am` - **24-hour:** `14:30` · `at 14:30` --- ## 7. Named Dates (Month + Day) - `jan 15` · `january 15` · `march 20` · `dec 25` - `jan 1st` · `march 3rd` · `april 2nd` · `december 31st` - `15 march` · `25 dec` _(reversed order)_ - `jan 15 2025` · `dec 25 2025` · `march 20 next year` - `jan 15 at 2pm` · `march 5 at 2pm` - `december 2025` · `january 2024` _(month + year only)_ --- ## 8. Month + Ordinal Patterns Target a specific week or day within a month. ### Week of month - `april first week` · `july 2nd week` · `feb 3rd week` - `first week of april` · `2nd week of july` ### Day of month - `april first day` · `march second day` · `march 5th day` - `third day of march` · `5th day of jan at 2pm` ### Supported ordinals - **Digit:** `1st` `2nd` `3rd` `4th` `5th` … (up to 31 for days, 5 for weeks) - **Word:** `first` `second` `third` `fourth` `fifth` `sixth` `seventh` `eighth` `ninth` `tenth` --- ## 9. Formal / Numeric Dates - **ISO:** `2025-01-15` - **Slash (M/D/Y):** `01/15/2025` - **Dash (D-M-Y):** `15-01-2025` - **Dot (D.M.Y):** `15.01.2025` - Any of the above **+ time:** `2025-01-15 at 3pm` --- ## 10. Special Phrases - `this weekend` · `weekend` · `next weekend` - `end of week` · `end of month` - `end of next week` · `end of next month` - `beginning of next week` · `start of next week` - `beginning of next month` --- ## 11. Noise / Filler Stripping The parser silently removes conversational prefixes so all of these work exactly the same as the bare expression: ``` snooze for 2 hours → 2 hours remind me tomorrow → tomorrow please snooze until friday → friday can you set a reminder for next week → next week schedule this for jan 15 → jan 15 postpone to next monday → next monday defer for 2 days → 2 days delay it by 1 hour → 1 hour ``` ### Recognised filler verbs / prefixes `snooze` · `remind` · `remind me` · `set a reminder` · `add a reminder` · `schedule` · `postpone` · `defer` · `delay` · `push` ### Recognised prepositions (stripped) `on` · `to` · `for` · `at` · `until` · `till` · `by` · `from` · `after` · `within` ### Typo corrections `tommorow` / `tommorrow` → `tomorrow` · `nxt` → `next` --- ## 12. Multi-Language Support The parser supports localised input via translations in `snooze.json`. ### Translatable token categories - **Units:** minute, hour, day, week, month, year _(singular + plural)_ - **Relative days:** tomorrow, day after tomorrow, next week / month, this / next weekend - **Time of day:** morning, afternoon, evening, night, noon, midnight - **Word numbers:** one through ten, twelve, fifteen, twenty, thirty - **Ordinals:** first through fifth - **Structural words:** at, in, of, after, week, day, from now, next year - **Meridiem:** am, pm ### Auto-detected from locale Weekday names and month names are resolved automatically via `Intl.DateTimeFormat` for the user's locale — no manual translation needed. </details> ## Type of change - [x] New feature (non-breaking change which adds functionality) ## How Has This Been Tested? **Screenshots** <img width="974" height="530" alt="image" src="https://github.com/user-attachments/assets/c690d328-a0df-41d2-b531-2b4e6ce6b5fd" /> <img width="974" height="530" alt="image" src="https://github.com/user-attachments/assets/fa881acc-4fed-4ba3-9166-58bd953bcb26" /> <img width="974" height="530" alt="image" src="https://github.com/user-attachments/assets/4d9a224b-641c-409c-a7ce-3dec2b5355e2" /> <img width="974" height="530" alt="image" src="https://github.com/user-attachments/assets/465b9835-d82c-4bc7-a2ae-94976ada2d3b" /> <img width="974" height="530" alt="image" src="https://github.com/user-attachments/assets/839fe8fc-8943-4b66-83ca-5c61c95f24d8" /> <img width="974" height="530" alt="image" src="https://github.com/user-attachments/assets/3a9a54f2-7669-40f2-b098-a3f5c183526d" /> <img width="974" height="530" alt="image" src="https://github.com/user-attachments/assets/7791ab2b-c763-49a9-90a0-e91b0d8f0a26" /> <img width="974" height="530" alt="image" src="https://github.com/user-attachments/assets/4689390c-0e7f-48ae-acc7-d8e28695452f" /> <img width="974" height="530" alt="image" src="https://github.com/user-attachments/assets/d0aa5217-d0e1-4f41-b663-72888d028a3a" /> <img width="974" height="530" alt="image" src="https://github.com/user-attachments/assets/4fa9ff5b-a874-43d5-812f-6abe1a95a5ac" /> <img width="974" height="530" alt="image" src="https://github.com/user-attachments/assets/2c8199a6-f872-46af-986f-bdf8597248f5" /> <img width="974" height="530" alt="image" src="https://github.com/user-attachments/assets/5bd9effc-7518-4f96-b2f2-7c547f32f500" /> ## Checklist: - [x] My code follows the style guidelines of this project - [x] I have performed a self-review of my code - [x] I have commented on my code, particularly in hard-to-understand areas - [ ] I have made corresponding changes to the documentation - [x] My changes generate no new warnings - [x] I have added tests that prove my fix is effective or that my feature works - [x] New and existing unit tests pass locally with my changes - [ ] Any dependent changes have been merged and published in downstream modules
Chatwoot
The modern customer support platform, an open-source alternative to Intercom, Zendesk, Salesforce Service Cloud etc.
Chatwoot is the modern, open-source, and self-hosted customer support platform designed to help businesses deliver exceptional customer support experience. Built for scale and flexibility, Chatwoot gives you full control over your customer data while providing powerful tools to manage conversations across channels.
✨ Captain – AI Agent for Support
Supercharge your support with Captain, Chatwoot’s AI agent. Captain helps automate responses, handle common queries, and reduce agent workload—ensuring customers get instant, accurate answers. With Captain, your team can focus on complex conversations while routine questions are resolved automatically. Read more about Captain here.
💬 Omnichannel Support Desk
Chatwoot centralizes all customer conversations into one powerful inbox, no matter where your customers reach out from. It supports live chat on your website, email, Facebook, Instagram, Twitter, WhatsApp, Telegram, Line, SMS etc.
📚 Help center portal
Publish help articles, FAQs, and guides through the built-in Help Center Portal. Enable customers to find answers on their own, reduce repetitive queries, and keep your support team focused on more complex issues.
🗂️ Other features
Collaboration & Productivity
- Private Notes and @mentions for internal team discussions.
- Labels to organize and categorize conversations.
- Keyboard Shortcuts and a Command Bar for quick navigation.
- Canned Responses to reply faster to frequently asked questions.
- Auto-Assignment to route conversations based on agent availability.
- Multi-lingual Support to serve customers in multiple languages.
- Custom Views and Filters for better inbox organization.
- Business Hours and Auto-Responders to manage response expectations.
- Teams and Automation tools for scaling support workflows.
- Agent Capacity Management to balance workload across the team.
Customer Data & Segmentation
- Contact Management with profiles and interaction history.
- Contact Segments and Notes for targeted communication.
- Campaigns to proactively engage customers.
- Custom Attributes for storing additional customer data.
- Pre-Chat Forms to collect user information before starting conversations.
Integrations
- Slack Integration to manage conversations directly from Slack.
- Dialogflow Integration for chatbot automation.
- Dashboard Apps to embed internal tools within Chatwoot.
- Shopify Integration to view and manage customer orders right within Chatwoot.
- Use Google Translate to translate messages from your customers in realtime.
- Create and manage Linear tickets within Chatwoot.
Reports & Insights
- Live View of ongoing conversations for real-time monitoring.
- Conversation, Agent, Inbox, Label, and Team Reports for operational visibility.
- CSAT Reports to measure customer satisfaction.
- Downloadable Reports for offline analysis and reporting.
Documentation
Detailed documentation is available at chatwoot.com/help-center.
Translation process
The translation process for Chatwoot web and mobile app is managed at https://translate.chatwoot.com using Crowdin. Please read the translation guide for contributing to Chatwoot.
Branching model
We use the git-flow branching model. The base branch is develop.
If you are looking for a stable version, please use the master or tags labelled as v1.x.x.
Deployment
Heroku one-click deploy
Deploying Chatwoot to Heroku is a breeze. It's as simple as clicking this button:
Follow this link to understand setting the correct environment variables for the app to work with all the features. There might be breakages if you do not set the relevant environment variables.
DigitalOcean 1-Click Kubernetes deployment
Chatwoot now supports 1-Click deployment to DigitalOcean as a kubernetes app.
Other deployment options
For other supported options, checkout our deployment page.
Security
Looking to report a vulnerability? Please refer our SECURITY.md file.
Community
If you need help or just want to hang out, come, say hi on our Discord server.
Contributors
Thanks goes to all these wonderful people:
Chatwoot © 2017-2026, Chatwoot Inc - Released under the MIT License.