Bumps [faraday](https://github.com/lostisland/faraday) from 2.13.1 to 2.14.1. <details> <summary>Release notes</summary> <p><em>Sourced from <a href="https://github.com/lostisland/faraday/releases">faraday's releases</a>.</em></p> <blockquote> <h2>v2.14.1</h2> <h2>Security Note</h2> <p>This release contains a security fix, we recommend all users to upgrade as soon as possible. A Security Advisory with more details will be posted shortly.</p> <h2>What's Changed</h2> <ul> <li>Add comprehensive AI agent guidelines for Claude, Cursor, and GitHub Copilot by <a href="https://github.com/Copilot"><code>@Copilot</code></a> in <a href="https://redirect.github.com/lostisland/faraday/pull/1642">lostisland/faraday#1642</a></li> <li>Add RFC document for Options architecture refactoring plan by <a href="https://github.com/Copilot"><code>@Copilot</code></a> in <a href="https://redirect.github.com/lostisland/faraday/pull/1644">lostisland/faraday#1644</a></li> <li>Bump actions/checkout from 5 to 6 by <a href="https://github.com/dependabot"><code>@dependabot</code></a>[bot] in <a href="https://redirect.github.com/lostisland/faraday/pull/1655">lostisland/faraday#1655</a></li> <li>Explicit top-level namespace reference by <a href="https://github.com/c960657"><code>@c960657</code></a> in <a href="https://redirect.github.com/lostisland/faraday/pull/1657">lostisland/faraday#1657</a></li> </ul> <h2>New Contributors</h2> <ul> <li><a href="https://github.com/Copilot"><code>@Copilot</code></a> made their first contribution in <a href="https://redirect.github.com/lostisland/faraday/pull/1642">lostisland/faraday#1642</a></li> </ul> <p><strong>Full Changelog</strong>: <a href="https://github.com/lostisland/faraday/compare/v2.14.0...v2.14.1">https://github.com/lostisland/faraday/compare/v2.14.0...v2.14.1</a></p> <h2>v2.14.0</h2> <h2>What's Changed</h2> <h3>New features ✨</h3> <ul> <li>Use newer <code>UnprocessableContent</code> naming for 422 by <a href="https://github.com/tylerhunt"><code>@tylerhunt</code></a> in <a href="https://redirect.github.com/lostisland/faraday/pull/1638">lostisland/faraday#1638</a></li> </ul> <h3>Fixes 🐞</h3> <ul> <li>Convert strings to UTF-8 by <a href="https://github.com/c960657"><code>@c960657</code></a> in <a href="https://redirect.github.com/lostisland/faraday/pull/1624">lostisland/faraday#1624</a></li> <li>Fix <code>Response#to_hash</code> when response not finished yet by <a href="https://github.com/yykamei"><code>@yykamei</code></a> in <a href="https://redirect.github.com/lostisland/faraday/pull/1639">lostisland/faraday#1639</a></li> </ul> <h3>Misc/Docs 📄</h3> <ul> <li>Lint: use <code>filter_map</code> by <a href="https://github.com/olleolleolle"><code>@olleolleolle</code></a> in <a href="https://redirect.github.com/lostisland/faraday/pull/1637">lostisland/faraday#1637</a></li> <li>Bump <code>actions/checkout</code> from v4 to v5 by <a href="https://github.com/dependabot"><code>@dependabot</code></a>[bot] in <a href="https://redirect.github.com/lostisland/faraday/pull/1636">lostisland/faraday#1636</a></li> <li>Fixes documentation by <a href="https://github.com/dharamgollapudi"><code>@dharamgollapudi</code></a> in <a href="https://redirect.github.com/lostisland/faraday/pull/1635">lostisland/faraday#1635</a></li> </ul> <h2>New Contributors</h2> <ul> <li><a href="https://github.com/c960657"><code>@c960657</code></a> made their first contribution in <a href="https://redirect.github.com/lostisland/faraday/pull/1624">lostisland/faraday#1624</a></li> <li><a href="https://github.com/dharamgollapudi"><code>@dharamgollapudi</code></a> made their first contribution in <a href="https://redirect.github.com/lostisland/faraday/pull/1635">lostisland/faraday#1635</a></li> <li><a href="https://github.com/tylerhunt"><code>@tylerhunt</code></a> made their first contribution in <a href="https://redirect.github.com/lostisland/faraday/pull/1638">lostisland/faraday#1638</a></li> </ul> <p><strong>Full Changelog</strong>: <a href="https://github.com/lostisland/faraday/compare/v2.13.4...v2.14.0">https://github.com/lostisland/faraday/compare/v2.13.4...v2.14.0</a></p> <h2>v2.13.4</h2> <h2>What's Changed</h2> <ul> <li>Improve error handling logic and add missing test coverage by <a href="https://github.com/iMacTia"><code>@iMacTia</code></a> in <a href="https://redirect.github.com/lostisland/faraday/pull/1633">lostisland/faraday#1633</a></li> </ul> <p><strong>Full Changelog</strong>: <a href="https://github.com/lostisland/faraday/compare/v2.13.3...v2.13.4">https://github.com/lostisland/faraday/compare/v2.13.3...v2.13.4</a></p> <h2>v2.13.3</h2> <h2>What's Changed</h2> <ul> <li>Fix type assumption in <code>Faraday::Error</code> by <a href="https://github.com/iMacTia"><code>@iMacTia</code></a> in <a href="https://redirect.github.com/lostisland/faraday/pull/1630">lostisland/faraday#1630</a></li> </ul> <!-- raw HTML omitted --> </blockquote> <p>... (truncated)</p> </details> <details> <summary>Commits</summary> <ul> <li><a href="16cbd38ef2"><code>16cbd38</code></a> Version bump to 2.14.1</li> <li><a href="a6d3a3a0bf"><code>a6d3a3a</code></a> Merge commit from fork</li> <li><a href="b23f710d28"><code>b23f710</code></a> Explicit top-level namespace reference (<a href="https://redirect.github.com/lostisland/faraday/issues/1657">#1657</a>)</li> <li><a href="49ba4ac3a7"><code>49ba4ac</code></a> Bump actions/checkout from 5 to 6 (<a href="https://redirect.github.com/lostisland/faraday/issues/1655">#1655</a>)</li> <li><a href="51a49bc99d"><code>51a49bc</code></a> Ensure Claude reads the guidelines and allow to plan in a gitignored .ai/PLAN...</li> <li><a href="894f65cab8"><code>894f65c</code></a> Add RFC document for Options architecture refactoring plan (<a href="https://redirect.github.com/lostisland/faraday/issues/1644">#1644</a>)</li> <li><a href="397e3ded0c"><code>397e3de</code></a> Add comprehensive AI agent guidelines for Claude, Cursor, and GitHub Copilot ...</li> <li><a href="d98c65cfc2"><code>d98c65c</code></a> Update Faraday-specific AI agent guidelines</li> <li><a href="56c18ecb71"><code>56c18ec</code></a> Add AI agent guidelines specific to Faraday repository</li> <li><a href="3201a42957"><code>3201a42</code></a> Version bump to 2.14.0</li> <li>Additional commits viewable in <a href="https://github.com/lostisland/faraday/compare/v2.13.1...v2.14.1">compare view</a></li> </ul> </details> <br /> [](https://docs.github.com/en/github/managing-security-vulnerabilities/about-dependabot-security-updates#about-compatibility-scores) Dependabot will resolve any conflicts with this PR as long as you don't alter it yourself. You can also trigger a rebase manually by commenting `@dependabot rebase`. [//]: # (dependabot-automerge-start) [//]: # (dependabot-automerge-end) --- <details> <summary>Dependabot commands and options</summary> <br /> You can trigger Dependabot actions by commenting on this PR: - `@dependabot rebase` will rebase this PR - `@dependabot recreate` will recreate this PR, overwriting any edits that have been made to it - `@dependabot show <dependency name> ignore conditions` will show all of the ignore conditions of the specified dependency - `@dependabot ignore this major version` will close this PR and stop Dependabot creating any more for this major version (unless you reopen the PR or upgrade to it yourself) - `@dependabot ignore this minor version` will close this PR and stop Dependabot creating any more for this minor version (unless you reopen the PR or upgrade to it yourself) - `@dependabot ignore this dependency` will close this PR and stop Dependabot creating any more for this dependency (unless you reopen the PR or upgrade to it yourself) You can disable automated security fix PRs for this repo from the [Security Alerts page](https://github.com/chatwoot/chatwoot/network/alerts). </details> Signed-off-by: dependabot[bot] <support@github.com> Co-authored-by: dependabot[bot] <49699333+dependabot[bot]@users.noreply.github.com>
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