45124c3b41
Comprehensive update to Traditional Chinese (Taiwan) translations. As a native zh-TW speaker and active user based in Taiwan, I found the existing translations were quite incomplete (~54% overall) with many strings still in English. Some existing translations also used Simplified Chinese terms or unnatural phrasing. I chose to submit this as a direct PR rather than going through Crowdin because working through all the files at once is much faster and lets me ensure consistent terminology across the entire locale. Closes #14003 ## What changed **Backend (`config/locales/zh_TW.yml`)** - Translated all ~259 previously untranslated strings (was ~19% complete, now 100%) - Covers: error messages, notifications, activity logs, integration descriptions, Captain AI, public portal, reports **Frontend (42 JSON files under `dashboard/i18n/locale/zh_TW/`)** - Translated ~2,627 previously untranslated strings (was ~50% complete, now ~100%) - Most impacted files: `inboxMgmt.json`, `integrations.json`, `settings.json`, `conversation.json`, `contact.json`, `report.json` **Quality fixes across all files** - Replaced Simplified Chinese terms mixed into zh-TW: 账→帳, 获→取得, 模板→範本, 收件箱→收件匣, 重置→重設, 自定義→自訂 - Standardized terminology for consistency: 客服人員 (agent), 延後 (snooze), 稽核 (audit), 巨集 (macro) - Fixed incorrect translations (e.g., audit log table headers were swapped, availability label was wrong) ## How to test 1. Set account/user language to 中文（台灣） 2. Navigate through the dashboard — settings, inbox management, integrations, reports, conversations 3. Verify strings display in natural Traditional Chinese with no remaining English gaps 4. Check that all placeholders (names, counts, dates) render correctly
Chatwoot
The modern customer support platform, an open-source alternative to Intercom, Zendesk, Salesforce Service Cloud etc.
Chatwoot is the modern, open-source, and self-hosted customer support platform designed to help businesses deliver exceptional customer support experience. Built for scale and flexibility, Chatwoot gives you full control over your customer data while providing powerful tools to manage conversations across channels.
✨ Captain – AI Agent for Support
Supercharge your support with Captain, Chatwoot’s AI agent. Captain helps automate responses, handle common queries, and reduce agent workload—ensuring customers get instant, accurate answers. With Captain, your team can focus on complex conversations while routine questions are resolved automatically. Read more about Captain here.
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🗂️ Other features
Collaboration & Productivity
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