netlas 3c93714f27 feat(microsoft-shared): Phase 1b — add imap_smtp + imap_leadmail transports
Microsoft 365 Graph API requires the shared mailbox itself to be licensed
(€5/mo each), which doesn't scale across clients. Phase 1's graph_full
transport stays for licensed mailboxes; this commit adds two free-of-extra-
licensing transports alongside it. Admin picks per channel.

Three transports now:
- graph_full     -> Graph send + (Phase 2) Graph webhook receive
- imap_smtp      -> M365 xoauth2 SMTP send + xoauth2 IMAP receive
- imap_leadmail  -> LeadMail API send + xoauth2 IMAP receive

Backend:
- MicrosoftSharedConcern: SCOPES_BY_TRANSPORT map (Graph and Outlook scopes
  are different audiences — separate scope set per transport).
- AuthorizationsController accepts and validates a transport param,
  uses transport-specific scopes, encodes transport into signed state.
- CallbacksController reads transport from state, dispatches to the right
  access verifier (Graph for graph_full, new ImapAccessVerifier for imap_*),
  stores transport in provider_config, sets imap_login=upn for IMAP transports.
- New Microsoft::Shared::ImapAccessVerifier opens a Net::IMAP connection,
  authenticates XOAUTH2 with the SHARED mailbox UPN as username and the
  delegate's access token, runs CAPABILITY, closes. Confirms the SASL pattern
  works for this delegate before creating the channel.

Send routing (overlay on ConversationReplyMailerHelper):
- graph_full     -> :microsoft_shared delivery (existing Graph send service)
- imap_smtp      -> :smtp with xoauth2, delegate UPN as SASL user, channel.email
                    as From: header (Microsoft routes via Send As permission)
- imap_leadmail  -> :leadmail delivery (existing LeadmailDelivery + the small
                    extension below to forward threading headers)

Receive routing:
- New Custom::Leadchat::Inboxes::FetchImapEmailsJobExtension overlay routes
  microsoft_shared channels with imap_* transport to the existing
  Imap::MicrosoftFetchEmailService. That service already does xoauth2 IMAP
  with channel.imap_login as the SASL user; we set imap_login=upn at channel
  creation so the existing fetch logic reads the shared mailbox's INBOX with
  no service-level changes.

LeadmailDelivery: build_payload now forwards in_reply_to, references, and
message_id so conversation reply threading works on the imap_leadmail path.
LeadMail server should preserve these as RFC822 headers on the outbound MIME.

Frontend:
- MicrosoftShared.vue gets a transport radio with 3 options + per-option help.
- microsoftSharedClient already passes payload through (no change).
- en inboxMgmt.json: TRANSPORT.{IMAP_SMTP,IMAP_LEADMAIL,GRAPH}.{TITLE,HELP}.

Token management: existing Microsoft::RefreshOauthTokenService works for
all three transports — refresh tokens come back with the same scopes the
original grant had.

Phase 2 (Graph webhook receive for graph_full) remains pending; only needed
if you ship licensed-mailbox channels.
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Chatwoot

The modern customer support platform, an open-source alternative to Intercom, Zendesk, Salesforce Service Cloud etc.

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Chatwoot is the modern, open-source, and self-hosted customer support platform designed to help businesses deliver exceptional customer support experience. Built for scale and flexibility, Chatwoot gives you full control over your customer data while providing powerful tools to manage conversations across channels.

Captain AI Agent for Support

Supercharge your support with Captain, Chatwoots AI agent. Captain helps automate responses, handle common queries, and reduce agent workload—ensuring customers get instant, accurate answers. With Captain, your team can focus on complex conversations while routine questions are resolved automatically. Read more about Captain here.

💬 Omnichannel Support Desk

Chatwoot centralizes all customer conversations into one powerful inbox, no matter where your customers reach out from. It supports live chat on your website, email, Facebook, Instagram, Twitter, WhatsApp, Telegram, Line, SMS etc.

📚 Help center portal

Publish help articles, FAQs, and guides through the built-in Help Center Portal. Enable customers to find answers on their own, reduce repetitive queries, and keep your support team focused on more complex issues.

🗂️ Other features

Collaboration & Productivity

  • Private Notes and @mentions for internal team discussions.
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Integrations

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Documentation

Detailed documentation is available at chatwoot.com/help-center.

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We use the git-flow branching model. The base branch is develop. If you are looking for a stable version, please use the master or tags labelled as v1.x.x.

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