Vishnu Narayanan 6956436a76 feat: refactor SLA evaluation logic (#9133) ...

* feat: update SLA evaluation logic

* chore: handle nrt

* chore: handle applied_sla status

* chore: refactor spec to bring down expecations in a single block

* chore: fix process_account_applied_sla spec

* chore: add spec to test multiple nrt misses

* feat: persist sla notifications

* feat: revert persist sla notifications

* chore: refactor sla_status to include active_with_misses

* chore: refactor spec

* Update evaluate_applied_sla_service.rb

* minor refactors

* clean up

* move notification related spec

* chore: refactor notifications spec to sla_event model

---------

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
Co-authored-by: Sojan Jose <sojan@pepalo.com>

2024-03-29 02:01:43 +11:00

..

account_spec.rb

feat: add auditlogs for account model (#7511)

2023-07-19 23:52:34 +05:30

account_user_spec.rb

feat: Audit Logs for Account User Changes (#7405)

2023-06-28 22:42:06 +05:30

applied_sla_spec.rb

feat: sla 1 - refactor sla_policies model and add applied_sla model (#8602)

2024-01-23 23:48:02 +05:30

automation_rule_spec.rb

feat: sla-2 add automation backend support for SLA (#8775)

2024-02-01 15:42:12 +05:30

conversation_spec.rb

feat: Conversation update API for sla_policy_id (#8973)

2024-03-14 17:22:32 +05:30

inbox_member_spec.rb

feat: auditlog for team and inbox member updates (#7516)

2023-08-15 19:55:19 -07:00

inbox_spec.rb

fix: skip auditlogs for whatsapp template sync (#8579)

2024-01-09 21:51:48 -08:00

macro_spec.rb

feat: add audit trail for macros (#7352)

2023-06-20 13:04:59 +05:30

message_spec.rb

fix: Sentiment analysis queue update (#7552)

2023-07-19 20:27:20 +05:30

sla_event_spec.rb

feat: refactor SLA evaluation logic (#9133)

2024-03-29 02:01:43 +11:00

sla_policy_spec.rb

feat: sla 1 - refactor sla_policies model and add applied_sla model (#8602)

2024-01-23 23:48:02 +05:30

team_member_spec.rb

feat: auditlog for team and inbox member updates (#7516)

2023-08-15 19:55:19 -07:00

team_spec.rb

feat: Add audit trail events for team (#7285)

2023-06-09 17:30:36 -07:00

user_spec.rb

chore: Move Enterprise pricing validation to on create (#8856)

2024-02-05 19:18:29 +05:30

webhook_spec.rb

feat: Audit log APIs (#6434)

2023-03-01 20:02:58 +05:30