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127 Commits

Author SHA1 Message Date
Pranav
10a0333980 feat(ee): Add copilot integration (v1) to the conversation sidebar (#10566) 2024-12-10 15:36:48 -08:00
Shivam Mishra
6e12ba04ab fix: last_activity_at is nil when conv is created (#9934) 
The payload does not include last_activity_at when the conversation is created. Because of this the frontend is not able to sort the conversations when appending this. Another problem is that the last_activity_at is not always present, it is added only when a message is created, and it updates it. So this can be nil when the conversation is created, so we fallback to created_at only at the presentation layer
 2024-08-12 15:15:49 +05:30
Sojan Jose
8520846b91 chore: Improved indexes for Conversations & Contacts [CW-3300] (#9475) 
Based on our recent performant optimisation exercises, We have identified a better indexing strategy for conversations and contacts. The previous index on last_activity_at for conversations significantly slowed down conversation filters. Similarly, the new index on Contacts will allow the page rendering to improve for accounts with many contacts.

fixes: https://linear.app/chatwoot/issue/CW-3300/db-improvements
 2024-05-15 16:10:39 -07:00
Sojan Jose
f6d7f3b665 fix: assignee_changed callback not getting triggered during conversation creation (#9334) 
The reload method in our callback was refreshing the object and hence the saved_change_to_assignee_id? Method wasn't working in the following callbacks.

This impacted the listeners subscribing to the event `ASSIGNEE_CHANGE`, `TEAM_CHANGE` etc
 2024-05-06 11:48:17 -07:00
Pranav
ffd47081bd chore(cleanup): Delete sentiment feature (#9304) 
- The feature is unused, removing it for now, will bring it back with better models later.
 2024-04-25 22:49:10 -07:00
Sivin Varghese
e49ef773d8 feat: UI to show the SLA threshold in chat screen (#9146) 
- UI will show the breach in the conversation list.
- UI will show the breach in the conversation header.

Fixes: https://linear.app/chatwoot/issue/CW-3146/update-the-ui-to-show-the-breach-in-the-conversation-list
Fixes: https://linear.app/chatwoot/issue/CW-3144/ui-update-to-show-the-breachgoing-to-breach
 2024-04-04 15:46:46 +05:30
Sojan Jose
4e28481f27 feat: Conversation API to return applied_sla and sla_events (#9174) 
* chore: Add sla_events to push_event_data

* chore: Return SLA details in the API

* chore: feature lock sla push event data

* Update _conversation.json.jbuilder

* chore: rubocop fixes
 2024-04-01 23:30:07 +05:30
Shivam Mishra
9917cb4273 fix: Convert cached_label_list to text (#9143) 2024-03-25 18:47:08 -07:00
Sojan Jose
ae4c8d818f feat: Ability to block contacts permanently (#8922) 
Co-authored-by: Pranav <pranav@chatwoot.com>
 2024-02-21 14:18:42 -08:00
Sojan Jose
7776b74126 chore: Apply fixes for items in rubocop_todo [CW-1806] (#8864) 
This PR addresses several items listed in our rubocop_todo by implementing the necessary corrections and enhancements. As a result, we are now able to remove the rubocop_todo file entirely, streamlining our codebase and ensuring adherence to our coding standards.

fixes: https://linear.app/chatwoot/issue/CW-1806/chore-rubocop-audit
 2024-02-07 13:36:04 +04:00
Pranav Raj S
d28f512de4 fix: Update the label name to use .strip to avoid unnecessary whitespace characters (#8541) 
- The cache stores the labels as label1, label2. Without removing the whitespace, the output of cached_label_list_array would be [label1, [whitespace]label2], which doesn't match with the existing labels. This list is returned with proper label names.
 2023-12-12 15:04:29 -08:00
Pranav Raj S
890515edfd feat(perf): Cache labels on the conversation model (#8527) 2023-12-11 18:27:55 -08:00
Sojan Jose
8c67ea56e7 chore: Campaign conversations should be created in open state (#8209) 
- Ensure that conversations originating from campaigns are created in the open state.
 2023-10-25 13:03:08 -07:00
Sojan Jose
e3b8c1fbb5 fix: Include waiting on agent conversations to unattended view (#7667) 
Updating the `unattended` tab to include conversations where the customer responded and is awaiting an agent's response.

Previously it showed only the conversations where the first response was pending.

Co-authored-by: Pranav Raj S <pranav@chatwoot.com>
 2023-08-15 15:09:10 -07:00
Pranav Raj S
1a06bfd69c fix: Force account_id in message filters (#7705) 2023-08-10 21:58:25 -07:00
Pranav Raj S
1cac2e86c3 fix: Limit count query to return only 10 values (#7704) 2023-08-10 19:30:02 -07:00
Pranav Raj S
4baa4363f4 fix: Update unread_count being 0 if agent has not seen the conversation (#7690) 2023-08-07 18:50:31 -07:00
Nic Hippenmeyer
65190422c4 fix: Rename unread_since scope (#7267) 
- This renames the unread_since scope to created_since, which more accurately describes what the scope returns.
- The EXTRACT(EPOCH FROM created_at) > (?) clause was also simplified and rewritten as created_at > ?, which is equivalent:
 2023-07-27 12:29:21 +03:00
Tejaswini Chile
10dd0ba647 feat: Sentiment Analysis (#7475) 2023-07-12 15:03:31 +05:30
Pranav Raj S
93daaea19b feat: Add a sort option for conversations waiting for a reply from an agent (#7364) 2023-06-21 13:20:39 -07:00
Sojan Jose
595e6e79f0 chore: Add sla policy association to conversation (#7360) 
Adds the sla policy association to the conversation

Fixes: https://linear.app/chatwoot/issue/CW-1615/applying-an-sla-to-the-conversation
 2023-06-21 14:48:50 +05:30
Shivam Mishra
2f2ae88cba fix: unattended count mismatch in report and list (#7263) 2023-06-08 17:58:13 +05:30
Sojan Jose
7ab7bac6bf chore: Enable the new Rubocop rules (#7122) 
fixes: https://linear.app/chatwoot/issue/CW-1574/renable-the-disabled-rubocop-rules
 2023-05-19 14:37:10 +05:30
Muhsin Keloth
2c3160cfee feat: API to list all attachments for a conversation (#7059) 
Fixes: https://linear.app/chatwoot/issue/CW-1678/api-to-list-all-attachments-for-a-conversation
 2023-05-12 15:48:06 +05:30
Tejaswini Chile
6137a45214 chore: Update link in the reply summary email (#7024) 
Co-authored-by: Pranav Raj S <pranav@chatwoot.com>
 2023-05-09 17:39:09 -07:00
Shivam Mishra
d95283f5c2 feat: improvements to priority (#6981) 
* fix: colors for urgent icon

* feat: trigger updated event on priority change

* fix: specs
 2023-04-25 22:28:19 +05:30
Shivam Mishra
a34729c153 feat: add activity message for priority change (#6933) 
* feat: add priority const

* feat: add toggle priority method

* feat: update controller route and specs

* refactor: status change method

* refactor: abstract label change and mute activity

* feat: add priority change_activity

* fix: interpolation for previous_changes

* refactor: reduce cognitive complexity of priority_change_activity

* refactor: move priority activity message handler to a separate module

* refactor: move typing logic to a service

* refactor: tests to reduce complexity

* fix: typo

* fix: constants

* fix: priority conditions

* fix: add a response

* fix: argument destructuring in I18n.t

---------

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
 2023-04-20 16:41:53 +05:30
Shivam Mishra
9c0259da6b feat: add priority field to conversation (#6921) (#6927) 
* feat: add priority

* feat: add indexes
 2023-04-19 13:23:14 +05:30
Tejaswini Chile
6a0ca35de4 Feat: detect language of the message content (#6660) 2023-04-04 08:57:27 +05:30
Shivam Mishra
bc8e8f3bb5 feat: add index to conversation id and account_id (#6757) 
- This PR adds an index to conversations id and account_id. This improves the performance of some reports query
 2023-03-28 22:34:04 +05:30
Sojan Jose
de8c26dce8 chore: Additional indexes and fixes (#6675) 
- Fix breakage related to the look-up job in Heroku deploys 
- Add additional db indexes for performance optimisations
 2023-03-15 19:52:02 +05:30
Shivam Mishra
06ffaa90fc fix: bots included in time to response metrics (#6409) 
* feat: ignore bots in avg_first_response_time

* feat: ignore bots in avg_first_response count

* feat: add bot handoff event

* feat: add handoff event listener and reporting event

* fix: ignore agent bot in first response

* refactor: calculate first_response with last handoff

* refactor: method defn order

* test: new reporting events

* feat: Revert "feat: ignore bots in avg_first_response count"

This reverts commit de1977c219a2e7a9180dd02272244fe3b3f7ce89.

* feat: Revert "feat: ignore bots in avg_first_response_time"

This reverts commit bb9171945d5e3b2f6015f4f96dd1b76b3efb6987.

* fix: business hour calculation for first_reply

* fix: event_start_time for first_response

* feat: add migration to recompute first_responses

* refactor: separate mute helpers for conversation

* refactor: rename migration

* refactor: migration script

* fix: migration typo

* fix: typo in query

* feat: update schema.rb

* Revert "feat: update schema.rb"

This reverts commit 353ef355f2d956dd219907bb66982dc90ca5d896.

* feat: update schema

* refactor: update events as a batch job

* fix: ignore the event if value is negative

* feat: don't create a new hand-off if it's already present

* refactor: break the action into smaller chunks

* refactor: update reporting listener spec

Handle the case to ensure extra bot handoffs are not created for a give conversation

* fix: import error

---------

Co-authored-by: Vishnu Narayanan <vishnu@chatwoot.com>
 2023-02-25 09:48:48 +05:30
Pranav Raj S
7044eda281 chore: Add controllers for conversation participants (#6462) 
Co-authored-by: Aswin Dev P.S <aswindevps@gmail.com>
Co-authored-by: Sojan Jose <sojan@chatwoot.com>
 2023-02-15 16:33:31 -08:00
Sojan Jose
5cbfcfbfa0 chore: Limit conversation resolution Job (#6433) 
We will be adding a limit to the resolution job so that it is performed at a spaced interval. This will ensure there won't be a sudden spike in resource usage

fixes: chatwoot/product#707
 2023-02-13 14:00:52 +05:30
Nithin David Thomas
85b52a1d3f feat: Add a view for unattended conversations (#5890) 
Co-authored-by: Pranav Raj S <pranav@chatwoot.com>
 2022-11-29 08:18:00 -08:00
Fayaz Ahmed
9eb861a3b7 feat: Custom attributes in automations and refactor (#4548) 
* Custom attributes

* Custom Attrs Manifest

* Fix dropdown values for custom attributes

* Handle edit mode for custom attributes

* Ported duplicate logic to a mixin

* fix Code climate issue

* Fix Codeclimate complexity warning

* Bug fix - Custom attributes getting duplicated

* Bug fixes and Code Climate issue fix

* Code Climate Issues Breakdown

* Fix test spec

* Add labels for Custom attributes in dropdown

* Refactor

* Refactor Automion mixin

* Refactor Mixin

* Refactor getOperator

* Fix getOperatorType

* File name method refactor

* Refactor appendNewCondition

* spec update

* Refactor methods

* Mixin Spec update

* Automation Mixins Test Specs

* Mixin Spec Rerun

* Automation validations mixin spec

* Automation helper test spec

* Send custom_attr key

* Fix spec fixtures

* fix: Changes for custom attribute type and lower case search

* fix: Specs

* fix: Specs

* fix: Ruby version change

* fix: Ruby version change

* Removes Lowercased values and fix label value in api payload

* Fix specs

* Fixed Query Spec

* Removed disabled labels if no attributes are present

* Code Climate Fixes

* fix: custom attribute with indifferent access

* fix: custom attribute with indifferent access

* Fix specs

* Minor label fix

* REtrigger circle ci build

* Update app/javascript/shared/mixins/specs/automationMixin.spec.js

* Update app/javascript/shared/mixins/specs/automationMixin.spec.js

* fix: Custom attribute case insensitivity search

* Add missing reset action method to input

* Set team_input to single select instead of multiple

* fix: remove value case check for date,boolean and number data type

* fix: cognitive complexity

* fix: cognitive complexity

* fix: Fixed activity message for automation system

* fix: Fixed activity message for automation system

* fix: Fixed activity message for automation system

* fix: codeclimate

* fix: codeclimate

* fix: action cable events for label update

* fix: codeclimate, conversation modela number of methods

* fix: codeclimate, conversation modela number of methods

* fix: codeclimate, conversation modela number of methods

* fix: codeclimate, conversation modela number of methods

* Fix margin bottom for attachment button

* Remove margin bottom to avoid conflict from macros

* Fix automation action query generator using the right key

* fix: not running message created event for activity message

* fix: not running message created event for activity message

* codeclimate fix

* codeclimate fix

* codeclimate fix

* Update app/javascript/dashboard/mixins/automations/methodsMixin.js

Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>

* Update app/javascript/shared/mixins/specs/automationHelper.spec.js

Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>

* Update app/javascript/dashboard/helper/automationHelper.js

Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>

* Update app/javascript/dashboard/mixins/automations/methodsMixin.js

Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>

Co-authored-by: Pranav Raj S <pranav@chatwoot.com>
Co-authored-by: Tejaswini <tejaswini@chatwoot.com>
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Co-authored-by: Sojan Jose <sojan@pepalo.com>
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
 2022-11-10 10:53:29 +05:30
smartdev58
9c0cce0392 chore: Mark conversations as pending instead of reopen when bot is present (#5751) 
With this change, conversations are marked as pending instead of reopening when a bot is connected to that Inbox. 

Fixes: #5668
 2022-11-02 13:54:56 -07:00
Sojan Jose
3a71fe3260 chore: Stop duplicate websocket updates for conversation updates (#5711) 
- remove extra dispatch for label updates
 2022-10-21 18:06:02 -07:00
Tejaswini Chile
4a299a9441 fix: Add an action cable events for label updates (#5694) 
Co-authored-by: Pranav Raj S <pranav@chatwoot.com>
 2022-10-21 16:12:35 -07:00
Sojan Jose
5bd5395d31 chore: Add missing indexes for attachments table (#5588) 
- index for attachments table
- index for conversations table
 2022-10-10 15:23:33 -07:00
Jordan Brough
9ddf4c205c chore: Add index on conversations.uuid (#5179) 
- We search for conversations by this attribute (e.g. in ReplyMailbox and CsatSurveyController) so it seems like we should have an index on it.
 2022-08-23 19:05:30 +05:30
Sojan Jose
2ecb2ca0f0 feat: Enable Capacity Config UI (#5164) 
- Enables Capacity Config in UI
- Rewrite auto assignment Logic to consider only online agents

fixes: #4990
 2022-08-16 16:58:23 +05:30
Sojan Jose
74fdfffe08 fix: Notification page breakages (#5236) 
- Remove the cascading foreign key indexes
- Add migration to clean up existing objects

fixes: #4285
 2022-08-10 13:46:46 +02:00
Tejaswini Chile
b86638faac fix: last incoming message sort (#4972) 2022-07-06 00:37:43 +05:30
Tejaswini Chile
ffd102cdfe Feat: custom sort (#4864) 2022-06-22 11:04:42 +05:30
Pranav Raj S
1bb0371c1d feat: Add agent_reply_time_window in API channels (#4857) 2022-06-14 18:05:37 +05:30
Tejaswini Chile
47a6d9681a feat: send instagram message after 24 hours (#4698) 
Added MESSAGE_TAG: HUMAN_AGENT for Instagram messages if the user wants to send it after the standard message window.

Fixes #4689
 2022-05-26 19:05:30 +05:30
Aswin Dev P.S
8538660bbd Add first_reply_created event in conversation (#4576) 2022-05-18 21:16:33 -07:00
Aswin Dev P.S
8d04894744 fix: Add index in conversation and reporting event (#4577) 
Fixes chatwoot/product#422
 2022-04-28 16:58:06 +05:30
Tejaswini Chile
1ccd29140d Feat: send fb message outside of standard messaging window (#4439) 2022-04-19 12:21:20 +05:30