Commit Graph

2918 Commits

Author SHA1 Message Date
Yuval
c117257b42 chore: Updated Hebrew translations (#12883)
Text in hebrew was broken and incomplete - i have completed the
translation and fixed some annoying terms for better understanding and
user experience.
2025-12-17 17:34:42 -08:00
Gvidas
07b561952b chore: Update Lithuanian translations in lt.json (#12927)
Description

This pull request updates several Lithuanian (lt.json) translations in
the Chatwoot widget.
The previous versions contained grammatical issues, unnatural phrasing,
and direct machine-translated structures.
The updated translations now follow proper Lithuanian grammar, natural
wording, and are consistent with the tone used across the rest of the
UI.

Fixes: No linked issue (translation improvement).
2025-12-17 17:22:25 -08:00
Lavesh Patil
d747b95f6e fix: Add Contact form buttons cut off on mobile web (fixes #13081) (#13099) 2025-12-18 05:34:35 +05:30
Mazen Khalil
ca5e112a8c feat: TikTok channel (#12741)
fixes: #11834

This pull request introduces TikTok channel integration, enabling users
to connect and manage TikTok business accounts similarly to other
supported social channels. The changes span backend API endpoints,
authentication helpers, webhook handling, configuration, and frontend
components to support TikTok as a first-class channel.


**Key Notes**
* This integration is only compatible with TikTok Business Accounts
* Special permissions are required to access the TikTok [Business
Messaging
API](https://business-api.tiktok.com/portal/docs?id=1832183871604753).
* The Business Messaging API is region-restricted and is currently
unavailable to users in the EU.
* Only TEXT, IMAGE, and POST_SHARE messages are currently supported due
to limitations in the TikTok Business Messaging API
* A message will be successfully sent only if it contains text alone or
one image attachment. Messages with multiple attachments or those
combining text and attachments will fail and receive a descriptive error
status.
* Messages sent directly from the TikTok App will be synced into the
system
* Initiating a new conversation from the system is not permitted due to
limitations from the TikTok Business Messaging API.


**Backend: TikTok Channel Integration**

* Added `Api::V1::Accounts::Tiktok::AuthorizationsController` to handle
TikTok OAuth authorization initiation, returning the TikTok
authorization URL.
* Implemented `Tiktok::CallbacksController` to handle TikTok OAuth
callback, process authorization results, create or update channel/inbox,
and handle errors or denied scopes.
* Added `Webhooks::TiktokController` to receive and verify TikTok
webhook events, including signature verification and event dispatching.
* Created `Tiktok::IntegrationHelper` module for JWT-based token
generation and verification for secure TikTok OAuth state management.

**Configuration and Feature Flags**

* Added TikTok app credentials (`TIKTOK_APP_ID`, `TIKTOK_APP_SECRET`) to
allowed configs and app config, and registered TikTok as a feature in
the super admin features YAML.
[[1]](diffhunk://#diff-5e46e1d248631a1147521477d84a54f8ba6846ea21c61eca5f70042d960467f4R43)
[[2]](diffhunk://#diff-8bf37a019cab1dedea458c437bd93e34af1d6e22b1672b1d43ef6eaa4dcb7732R69)
[[3]](diffhunk://#diff-123164bea29f3c096b0d018702b090d5ae670760c729141bd4169a36f5f5c1caR74-R79)

**Frontend: TikTok Channel UI and Messaging Support**

* Added `TiktokChannel` API client for frontend TikTok authorization
requests.
* Updated channel icon mappings and tests to include TikTok
(`Channel::Tiktok`).
[[1]](diffhunk://#diff-b852739ed45def61218d581d0de1ba73f213f55570aa5eec52aaa08f380d0e16R16)
[[2]](diffhunk://#diff-3cd3ae32e94ef85f1f2c4435abf0775cc0614fb37ee25d97945cd51573ef199eR64-R69)
* Enabled TikTok as a supported channel in contact forms, channel
widgets, and feature toggles.
[[1]](diffhunk://#diff-ec59c85e1403aaed1a7de35971fe16b7033d5cd763be590903ebf8f1ca25a010R47)
[[2]](diffhunk://#diff-ec59c85e1403aaed1a7de35971fe16b7033d5cd763be590903ebf8f1ca25a010R69)
[[3]](diffhunk://#diff-725b90ca7e3a6837ec8291e9f57094f6a46b3ee00e598d16564f77f32cf354b0R26-R29)
[[4]](diffhunk://#diff-725b90ca7e3a6837ec8291e9f57094f6a46b3ee00e598d16564f77f32cf354b0R51-R54)
[[5]](diffhunk://#diff-725b90ca7e3a6837ec8291e9f57094f6a46b3ee00e598d16564f77f32cf354b0R68)
* Updated message meta logic to support TikTok-specific message statuses
(sent, delivered, read).
[[1]](diffhunk://#diff-e41239cf8dda36c1bd1066dbb17588ae8868e56289072c74b3a6d7ef5abdd696R23)
[[2]](diffhunk://#diff-e41239cf8dda36c1bd1066dbb17588ae8868e56289072c74b3a6d7ef5abdd696L63-R65)
[[3]](diffhunk://#diff-e41239cf8dda36c1bd1066dbb17588ae8868e56289072c74b3a6d7ef5abdd696L81-R84)
[[4]](diffhunk://#diff-e41239cf8dda36c1bd1066dbb17588ae8868e56289072c74b3a6d7ef5abdd696L103-R107)
* Added support for embedded message attachments (e.g., TikTok embeds)
with a new `EmbedBubble` component and updated message rendering logic.
[[1]](diffhunk://#diff-c3d701caf27d9c31e200c6143c11a11b9d8826f78aa2ce5aa107470e6fdb9d7fR31)
[[2]](diffhunk://#diff-047859f9368a46d6d20177df7d6d623768488ecc38a5b1e284f958fad49add68R1-R19)
[[3]](diffhunk://#diff-c3d701caf27d9c31e200c6143c11a11b9d8826f78aa2ce5aa107470e6fdb9d7fR316)
[[4]](diffhunk://#diff-cbc85e7c4c8d56f2a847d0b01cd48ef36e5f87b43023bff0520fdfc707283085R52)
* Adjusted reply policy and UI messaging for TikTok's 48-hour reply
window.
[[1]](diffhunk://#diff-0d691f6a983bd89502f91253ecf22e871314545d1e3d3b106fbfc76bf6d8e1c7R208-R210)
[[2]](diffhunk://#diff-0d691f6a983bd89502f91253ecf22e871314545d1e3d3b106fbfc76bf6d8e1c7R224-R226)

These changes collectively enable end-to-end TikTok channel support,
from configuration and OAuth flow to webhook processing and frontend
message handling.


------------

# TikTok App Setup & Configuration
1. Grant access to the Business Messaging API
([Documentation](https://business-api.tiktok.com/portal/docs?id=1832184145137922))
2. Set the app authorization redirect URL to
`https://FRONTEND_URL/tiktok/callback`
3. Update the installation config with TikTok App ID and Secret
4. Create a Business Messaging Webhook configuration and set the
callback url to `https://FRONTEND_URL/webhooks/tiktok`
([Documentation](https://business-api.tiktok.com/portal/docs?id=1832190670631937))
. You can do this by calling
`Tiktok::AuthClient.update_webhook_callback` from rails console once you
finish Tiktok channel configuration in super admin ( will be automated
in future )
5. Enable TikTok channel feature in an account

---------

Co-authored-by: Sojan Jose <sojan@pepalo.com>
Co-authored-by: iamsivin <iamsivin@gmail.com>
2025-12-17 07:54:50 -08:00
Muhsin Keloth
116ed54c7e fix: Prioritize SDK enableFileUpload flag when explicitly set (#13091)
### Problem
Currently, the attachment button visibility in the widget uses both the
SDK's `enableFileUpload` flag AND the inbox's attachment settings with
an AND condition. This creates an issue for users who want to control
attachments solely through inbox settings, since the SDK flag defaults
to `true` even when not explicitly provided.

  **Before:**
- SDK not set → `enableFileUpload: true` (default) + inbox setting =
attachment shown only if both true
- SDK set to false → `enableFileUpload: false` + inbox setting =
attachment always hidden
- SDK set to true → `enableFileUpload: true` + inbox setting =
attachment shown only if both true
  
This meant users couldn't rely solely on inbox settings when the SDK
flag wasn't explicitly provided.

  ### Solution

Changed the logic to prioritize explicit SDK configuration when
provided, and fall back to inbox settings when not provided:

  **After:**
  - SDK not set → `enableFileUpload: undefined` → use inbox setting only
- SDK set to false → `enableFileUpload: false` → hide attachment (SDK
controls)
- SDK set to true → `enableFileUpload: true` → show attachment (SDK
controls)

---------

Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
2025-12-17 19:03:54 +05:30
Muhsin Keloth
cfa0bb953b feat: Custom attribute page redesign (#13087)
Fixes
https://linear.app/chatwoot/issue/CW-6096/custom-attributes-page-redesign
<img width="2390" height="1822"
alt="524664368-b92a6eb7-7f6c-40e6-bf23-6a5310f2d9c5"
src="https://github.com/user-attachments/assets/a29726e7-3d28-4811-8429-6483056d57cb"
/>

---------

Co-authored-by: iamsivin <iamsivin@gmail.com>
2025-12-17 14:30:49 +05:30
Pranav
b6a14bda48 chore: Enable YearInReview for everyone, include analytics (#13090)
Remove the query param condition and enable it for everyone.
2025-12-16 18:20:10 -08:00
Sivin Varghese
fd8919b901 chore: Replace installation name in captain empty state (#13083)
# Pull Request Template

## Description

This PR fixes the installation name in empty states on the Captain
Documents and Captain FAQs pages.

Fixes
https://linear.app/chatwoot/issue/CW-6159/display-brand-name-in-empty-state-messages-on-the-captain-page

## Type of change

- [x] Bug fix (non-breaking change which fixes an issue)

## How Has This Been Tested?

### Screenshots
<img width="986" height="700" alt="image"
src="https://github.com/user-attachments/assets/7ba32fbb-ea93-4206-9e8d-ef037a83f72e"
/>
<img width="1062" height="699" alt="image"
src="https://github.com/user-attachments/assets/a70bec15-9bfe-4600-b355-f486f93a6839"
/>



## Checklist:

- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
2025-12-16 15:04:34 +05:30
Sivin Varghese
02216471c3 feat: Enable attachment paste in new conversation modal (#13082) 2025-12-16 14:35:42 +05:30
Sivin Varghese
68d8e62a5c fix: Share modal not working in year-in-review (#13079) 2025-12-16 12:32:52 +05:30
Pranav
bb8bafe3dc feat(ce): Add Year in review feature (#13078)
<img width="1502" height="813" alt="Screenshot 2025-12-15 at 5 01 57 PM"
src="https://github.com/user-attachments/assets/ea721f00-403c-4adc-8410-5c0fa4ee4122"
/>
2025-12-15 17:24:45 -08:00
Sivin Varghese
96fe3e146d chore: Clean up reply box component (#13060) 2025-12-12 10:50:02 +05:30
Sivin Varghese
696564863c feat: Add plain-text editor for non-rich content channels (#13058)
# Pull Request Template

## Description

This PR restores the plain text editor for all channels except Website,
Email, and API.

## Type of change

- [x] Bug fix (non-breaking change which fixes an issue)


## Checklist:

- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
2025-12-12 10:14:22 +05:30
Sivin Varghese
df4c8cf58b chore: Strip unsupported signature formatting by channel (#13046)
# Pull Request Template

## Description

1. This PR is an enhancement to
https://github.com/chatwoot/chatwoot/pull/13045
It strips unsupported formatting from **message signatures** based on
each channel’s formatting capabilities defined in the `FORMATTING`
config

2. Remove usage of plain editor in Compose new conversation modal

Only the following signature elements are considered:
<strong>bold (<code inline="">strong</code>), italic (<code
inline="">em</code>), links (<code inline="">link</code>), images (<code
inline="">image</code>)</strong>.</p>

Any formatting not supported by the target channel is automatically
removed before the signature is appended.

<h3>Channel-wise Signature Formatting Support</h3>

Channel | Keeps in Signature | Strips from Signature
-- | -- | --
Email | bold, italic, links, images | —
WebWidget | bold, italic, links, images | —
API | bold, italic | links, images
WhatsApp | bold, italic | links, images
Telegram | bold, italic, links | images
Facebook | bold, italic | links, images
Instagram | bold, italic | links, images
Line | bold, italic | links, images
SMS | — | everything
Twilio SMS | — | everything
Twitter/X | — | everything


<hr>
<h3>📝 Note</h3>
<blockquote>
<p>Message signatures only support <strong>bold, italic, links, and
images</strong>.<br>
Other formatting options available in the editor (lists, code blocks,
strike-through, etc.) do <strong>not apply</strong> to signatures and
are ignored.</p>
</blockquote>

## Type of change

- [x] New feature (non-breaking change which adds functionality)

## How Has This Been Tested?

### Loom video
https://www.loom.com/share/d325ab86ca514c6d8f90dfe72a8928dd


## Checklist:

- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [x] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules

---------

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
2025-12-11 19:58:59 +05:30
Sivin Varghese
f2054e703a fix: Handle rich message signatures & attachment overflow (#13045) 2025-12-10 23:13:04 +05:30
Sivin Varghese
863c033699 fix: Strip unsupported markdown formatting from canned responses (#13028)
# Pull Request Template

## Description

This PR fixes, 
1. **Issue with canned response insertion** - Canned responses with
formatting (bold, italic, code, lists, etc.) were not being inserted
into channels that don't support that formatting.
Now unsupported markdown syntax is automatically stripped based on the
channel's schema before insertion.
2. **Make image node optional** - Images are now stripped while paste.
9e269fca04
3. Enable **bold** and _italic_ for API channel

Fixes
https://linear.app/chatwoot/issue/CW-6091/editor-breaks-when-inserting-canned-response

## Type of change

- [x] Bug fix (non-breaking change which fixes an issue)

## How Has This Been Tested?

### Loom video
https://www.loom.com/share/9a5215dfef2949fcaa3871f51bdec4bb


## Checklist:

- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [x] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [x] Any dependent changes have been merged and published in downstream
modules
2025-12-09 09:15:35 +05:30
Giuseppe Di Giorno
aa21c15d0e fix: hide linear card when not enabled (#12918)
The Linear card now only appears in conversation sidebar when:

- The linear_integration feature flag is enabled for the account
- LINEAR_CLIENT_ID is configured (inferred from the integration existing
in the store)

This matches the backend behavior: if LINEAR_CLIENT_ID is not set, the
integration is filtered out of the API response, so it won't exist in
the store.

In addition, I discovered that Settings/Integrations page showed Linear
card even if it was disabled but Linear client_id set. Now the Linear
card shows only if both conditions are met.

Fixes #12909 

## How Has This Been Tested?

#### Before


https://github.com/user-attachments/assets/cd21b881-5332-48f8-b230-662abc256ba2


#### After



https://github.com/user-attachments/assets/d794cc2e-19d6-4545-b2ef-3af054c2ac81



---------

Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>
2025-12-08 20:49:50 +05:30
Sivin Varghese
399c91adaa feat: Standardize rich editor across all channels (#12600)
# Pull Request Template

## Description

This PR includes,

1. **Channel-specific formatting and menu options** for the rich reply
editor.
2. **Removal of the plain reply editor** and full **standardization** on
the rich reply editor across all channels.
3. **Fix for multiple canned responses insertion:**
* **Before:** The plain editor only allowed inserting canned responses
at the beginning of a message, making it impossible to combine multiple
canned responses in a single reply. This caused inconsistent behavior
across the app.
* **Solution:** Replaced the plain reply editor with the rich
(ProseMirror) editor to ensure a unified experience. Agents can now
insert multiple canned responses at any cursor position.
4. **Floating editor menu** for the reply box to improve accessibility
and overall user experience.
5. **New Strikethrough formatting option** added to the editor menu.

---

**Editor repo PR**:
https://github.com/chatwoot/prosemirror-schema/pull/36

Fixes https://github.com/chatwoot/chatwoot/issues/12517,
[CW-5924](https://linear.app/chatwoot/issue/CW-5924/standardize-the-editor),
[CW-5679](https://linear.app/chatwoot/issue/CW-5679/allow-inserting-multiple-canned-responses-in-a-single-message)

## Type of change

- [x] Bug fix (non-breaking change which fixes an issue)

## How Has This Been Tested?

### Screenshot
**Dark**
<img width="850" height="345" alt="image"
src="https://github.com/user-attachments/assets/47748e6c-380f-44a3-9e3b-c27e0c830bd0"
/>

**Light**
<img width="850" height="345" alt="image"
src="https://github.com/user-attachments/assets/6746cf32-bf63-4280-a5bd-bbd42c3cbe84"
/>


## Checklist:

- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [x] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules

---------

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
Co-authored-by: Pranav <pranav@chatwoot.com>
Co-authored-by: Vinay Keerthi <11478411+stonecharioteer@users.noreply.github.com>
2025-12-08 14:43:45 +05:30
Tanmay Deep Sharma
eb759255d8 perf: update the logic to purchase credits (#12998)
## Description

- Replaces Stripe Checkout session flow with direct card charging for AI
credit top-ups
- Adds a two-step confirmation modal (select package → confirm purchase)
for better UX
- Creates Stripe invoice directly and charges the customer's default
payment method immediately

## Type of change

- [ ] New feature (non-breaking change which adds functionality)

## How Has This Been Tested?

- Using the specs
- UI manual test cases

<img width="945" height="580" alt="image"
src="https://github.com/user-attachments/assets/52bdad46-cd0e-4927-b13f-54c6b6353bcc"
/>

<img width="945" height="580" alt="image"
src="https://github.com/user-attachments/assets/231bc7e9-41ac-440d-a93d-cba45a4d3e3e"
/>


## Checklist:

- [ ] My code follows the style guidelines of this project
- [ ] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [ ] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [ ] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules

---------

Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>
2025-12-08 10:52:17 +05:30
Muhsin Keloth
5c3b85334b feat: Add support for shared post and story attachment types in Instagram messages (#12997)
When users share Instagram posts or stories via DM, Instagram sends
webhooks with type `ig_post` and `ig_story` attachments. The system was
failing on these types because they weren't defined in the file_types.
This PR fixes the issue by handling all shared types and rendering them
on the front end.

**Shared post**

<img width="2154" height="1828" alt="CleanShot 2025-12-03 at 16 29
14@2x"
src="https://github.com/user-attachments/assets/7e731171-4904-43a6-abeb-b1db2c262742"
/>

**Shared status**
<img width="1702" height="1676" alt="CleanShot 2025-12-03 at 16 10
25@2x"
src="https://github.com/user-attachments/assets/6a151233-ce47-429d-b7c2-061514b20e05"
/>


Fixes
https://linear.app/chatwoot/issue/CW-5441/argumenterror-ig-story-is-not-a-valid-file-type-argumenterror
2025-12-04 05:20:47 +05:30
Tanmay Deep Sharma
b269cca0bf feat: Add AI credit topup flow for Stripe (#12988)
Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>
Co-authored-by: Pranav <pranav@chatwoot.com>
2025-12-02 17:53:44 -08:00
Sivin Varghese
1df5fd513a fix: Reduce unnecessary label suggestion API calls (#12978) 2025-12-01 13:36:34 +05:30
Muhsin Keloth
4627aad56d fix: Enable reply editor for API channels with templates (#12973) 2025-12-01 10:13:38 +05:30
Sivin Varghese
f23d95e004 feat: Add Pinia support and relocate store factory (#12854)
Co-authored-by: Vinay Keerthi <11478411+stonecharioteer@users.noreply.github.com>
Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>
Co-authored-by: Pranav <pranav@chatwoot.com>
2025-11-28 16:31:59 +05:30
Sivin Varghese
92fc286ecb fix: Resolve z-index issue in assistant switcher (#12969) 2025-11-27 10:35:42 +05:30
Sivin Varghese
dedb0426fb chore: Improve pagination with compact number formatting and pluralization (#12962) 2025-11-27 10:32:34 +05:30
Muhsin Keloth
73ad27e94c fix: Show WhatsApp templates only for inboxes with templates (#12965)
Fixed the logic to show WhatsApp templates option only for inboxes that have templates available.
2025-11-26 21:01:31 +05:30
Gabriel Jablonski
7e0507e3b5 fix: invalid language tag in heatmap component in reports page (#12952)
## Description

This PR fixes a `RangeError: Invalid language tag` that occurs in the
Heatmap report when using locales with underscores (e.g., `pt_BR`,
`zh_TW`).

The issue was caused by passing the raw locale string from `vue-i18n`
(which uses underscores for some regions) directly to
`Intl.DateTimeFormat`. The `Intl` API expects BCP 47 language tags which
use hyphens (e.g., `pt-BR`).

This change sanitizes the locale string by replacing underscores with
hyphens before creating the `DateTimeFormat` instance.

Fixes #12951
2025-11-26 13:24:29 +05:30
Shivam Mishra
7b20ecd27b chore: Revert pagination formatting and pluralization (#12954) 2025-11-25 21:36:13 +05:30
Sivin Varghese
46eb6f39f3 fix: Resolve z-index issue in assistant switcher (#12940) 2025-11-25 18:47:31 +05:30
Sivin Varghese
f0538b25ed fix: Reactive assistantId issue in Captain Inbox after route changes (#12939) 2025-11-25 18:47:18 +05:30
Shivam Mishra
389b864020 fix: click event for billing support (#12942) 2025-11-25 14:53:27 +05:30
Sivin Varghese
26778156dc chore: Improve pagination with compact number formatting and pluralization (#12921)
# Pull Request Template

## Description

This PR enhances the pagination component with standardized number
formatting and improved i18n handling.

**Includes:**

* Added `formatCompactNumber` and `formatFullNumber` helpers using
`Intl.NumberFormat`.
    * `< 1,000`: show exact value (e.g., `999`)
    * `1,000–999,999`: show compact format (`1k`, `1k+`)
    * `1,000,000+`: show in millions with one decimal (e.g., `1.2M`)
* Updated `PaginationFooter` to use the new formatters for all displayed
numbers.
  * Added proper pluralization to pagination i18n strings.

Fixes
https://linear.app/chatwoot/issue/CW-5999/better-display-of-numbers

## Type of change

- [x] Bug fix (non-breaking change which fixes an issue)

## How Has This Been Tested?

### Screenshoots

**Before**
<img width="991" height="69" alt="image"
src="https://github.com/user-attachments/assets/9fcf8baa-ae32-4a8a-85b0-24002fd863db"
/>
<img width="991" height="69" alt="image"
src="https://github.com/user-attachments/assets/3d7138b7-133e-4ae6-b55f-67eff73ff1cc"
/>
<img width="991" height="69" alt="image"
src="https://github.com/user-attachments/assets/1bbf7070-0681-492d-9308-a33874052d28"
/>
<img width="991" height="69" alt="image"
src="https://github.com/user-attachments/assets/4e441672-26aa-4e66-965e-9edb807eaa72"
/>
<img width="991" height="69" alt="image"
src="https://github.com/user-attachments/assets/11836702-1b74-4834-8932-31c20adc2db8"
/>
<img width="991" height="69" alt="image"
src="https://github.com/user-attachments/assets/d37971bc-09af-4238-8601-ccc2ae69dbe7"
/>


**After**
<img width="991" height="69" alt="image"
src="https://github.com/user-attachments/assets/8eaf2a23-beea-486b-b555-37f8b36ab904"
/>
<img width="991" height="69" alt="image"
src="https://github.com/user-attachments/assets/f44f508a-e39d-45cb-afd8-98deb26920f8"
/>
<img width="991" height="69" alt="image"
src="https://github.com/user-attachments/assets/d3b90711-bd7e-44ee-8bb3-48e45b799420"
/>
<img width="991" height="69" alt="image"
src="https://github.com/user-attachments/assets/30dca6cd-f2be-4dcb-8596-924326ebf8c0"
/>
<img width="991" height="69" alt="image"
src="https://github.com/user-attachments/assets/58896699-1f05-46c9-88cb-908318e71476"
/>
<img width="991" height="69" alt="image"
src="https://github.com/user-attachments/assets/ea0d91b0-077b-4d72-81a7-d38d17742da6"
/>




## Checklist:

- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [x] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
2025-11-24 17:49:24 -08:00
Sojan Jose
48627da0f9 feat: outbound voice call essentials (#12782)
- Enables outbound voice calls in voice channel . We are only caring
about wiring the logic to trigger outgoing calls to the call button
introduced in previous PRs. We will connect it to call component in
subsequent PRs

ref: #11602 

## Screens

<img width="2304" height="1202" alt="image"
src="https://github.com/user-attachments/assets/b91543a8-8d4e-4229-bd80-9727b42c7b0f"
/>

<img width="2304" height="1200" alt="image"
src="https://github.com/user-attachments/assets/1a1dad2a-8cb2-4aa2-9702-c062416556a7"
/>

---------

Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Co-authored-by: iamsivin <iamsivin@gmail.com>
Co-authored-by: Vishnu Narayanan <vishnu@chatwoot.com>
2025-11-24 17:47:00 -08:00
Aakash Bakhle
e9c60aec04 feat: Add support for Langfuse LLM Tracing via OTEL (#12905)
This PR adds LLM instrumentation on langfuse for ai-editor feature

## Type of change
New feature (non-breaking change which adds functionality)

Needs langfuse account and env vars to be set

## How Has This Been Tested?

I configured personal langfuse credentials and instrumented the app,
traces can be seen in langfuse.
each conversation is one session. 
<img width="1683" height="714" alt="image"
src="https://github.com/user-attachments/assets/3fcba1c9-63cf-44b9-a355-fd6608691559"
/>
<img width="1446" height="172" alt="image"
src="https://github.com/user-attachments/assets/dfa6e98f-4741-4e04-9a9e-078d1f01e97b"
/>


## Checklist:

- [x ] My code follows the style guidelines of this project
- [ x] I have performed a self-review of my code
- [ x] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [ x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [ ] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules

---------

Co-authored-by: aakashb95 <aakash@chatwoot.com>
Co-authored-by: Vishnu Narayanan <iamwishnu@gmail.com>
Co-authored-by: Pranav <pranav@chatwoot.com>
2025-11-21 16:31:45 -08:00
Sivin Varghese
45fa697885 chore: Hide pagination for empty company list (#12920) 2025-11-21 12:23:01 +05:30
Sivin Varghese
51fbf583b6 fix: Companies card pluralization issue (#12919) 2025-11-21 12:22:02 +05:30
Sivin Varghese
38d6ee6dd2 chore: Save company list sorting preferences in UI settings (#12916)
# Pull Request Template

## Description

This PR saves the company list sorting preferences (field and order) in
the user’s UI settings. The sort state is initialized from the stored
preferences when the component mounts, defaulting to `-created_at` if
none exist.

Fixes
https://linear.app/chatwoot/issue/CW-5992/save-sort-filter-to-ui-settings

## Type of change
- [x] New feature (non-breaking change which adds functionality)


## Checklist:

- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
2025-11-20 16:51:27 -08:00
Rob Coenen
5608f5a1a2 fix: Widget shows 'away' on initial load despite agents being online (#12869)
## Description

Fixes #12868

This PR fixes a Vue 3 reactivity bug that causes the widget to display
"We are away at the moment" on initial page load, even when agents are
online and the API correctly returns their availability.

## Problem

The widget welcome screen shows "We are away" on first render, only
updating to show correct agent status after navigating to the
conversation view and back. This misleads visitors into thinking no
agents are available.

**Reproduction:** Open website with widget in fresh incognito window,
click bubble immediately → shows "away" despite agents being online.

## Root Cause

Vue 3 reactivity chain breaks in the `useAvailability` composable:

**Before (broken):**
```javascript
// AvailabilityContainer.vue
const { isOnline } = useAvailability(props.agents); // Passes VALUE

// useAvailability.js  
const availableAgents = toRef(agents); // Creates ref from VALUE, doesn't track changes
```

When the API responds and updates the Vuex store, the parent component's
computed `props.agents` updates correctly, but the composable's
`toRef()` doesn't know about the change because it was created from a
static value, not a reactive source.

## Solution

**After (fixed):**
```javascript
// AvailabilityContainer.vue
const { isOnline } = useAvailability(toRef(props, 'agents')); // Passes REACTIVE REF

// useAvailability.js
const availableAgents = computed(() => unref(agents)); // Unwraps ref and tracks changes
```

Now when `props.agents` updates after the API response, the `computed()`
re-evaluates and all downstream reactive properties (`hasOnlineAgents`,
`isOnline`) update correctly.

## Testing

-  Initial page load shows correct agent status immediately
-  Status changes via WebSocket update correctly  
-  No configuration changes or workarounds needed
-  Tested with network monitoring (Puppeteer) confirming API returns
correct data

## Files Changed

1.
`app/javascript/widget/components/Availability/AvailabilityContainer.vue`
   - Pass `toRef(props, 'agents')` instead of `props.agents`

2. `app/javascript/widget/composables/useAvailability.js`
   - Use `computed(() => unref(agents))` instead of `toRef(agents)`
   - Added explanatory comments

## Related Issues

- #5918 - Similar symptoms, closed with workaround (business hours
toggle) rather than fixing root cause
- #5763 - Different issue (mobile app presence)

This is a genuine Vue 3 reactivity bug affecting all widgets,
independent of business hours configuration.

Co-authored-by: rcoenen <rcoenen@users.noreply.github.com>
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>
2025-11-20 20:27:44 +05:30
Shivam Mishra
da4110a495 feat: add retry loadWithRetry composable (#12873) 2025-11-20 19:40:20 +05:30
Sojan Jose
5f2b2f4221 feat: APIs to assign agents_bots as assignee in conversations (#12836)
## Summary
- add an assignee_agent_bot_id column as an initital step to prototype
this before fully switching to polymorphic assignee
- update assignment APIs and conversation list / show endpoints to
reflect assignee as agent bot
- ensure webhook payloads contains agent bot assignee


[Codex
Task](https://chatgpt.com/codex/tasks/task_e_6912833377e48326b6641b9eee32d50f)

---------

Co-authored-by: Pranav <pranav@chatwoot.com>
2025-11-18 18:20:58 -08:00
Vishnu Narayanan
70c183ea6e feat: hide email forwarding address if INBOUND_EMAIL_DOMAIN is not configured (#12768)
#### Summary

- Improved email inbox setup flow to handle cases where inbound email
forwarding is not configured on the installation
- Added conditional display of email forwarding address based on
MAILER_INBOUND_EMAIL_DOMAIN environment variable availability
- Enhanced user messaging to guide users toward configuring SMTP/IMAP
settings when forwarding is unavailable

#### Changes

**Backend (app/views/api/v1/models/_inbox.json.jbuilder)**
- Added forwarding_enabled boolean flag to inbox API response based on
MAILER_INBOUND_EMAIL_DOMAIN presence
- Made forward_to_email conditional - only included when forwarding is
enabled

  **Frontend - Inbox Creation Flow**
- Created new EmailInboxFinish.vue component to handle email inbox setup
completion
  - Shows different messages based on whether forwarding is enabled:
- With forwarding: displays forwarding address and encourages SMTP/IMAP
configuration
- Without forwarding: warns that SMTP/IMAP configuration is required for
emails to be processed
- Added link to configuration page for easy access to SMTP/IMAP settings

<img width="988" height="312" alt="Screenshot 2025-11-18 at 3 27 27 PM"
src="https://github.com/user-attachments/assets/928aff78-df73-49fa-9a26-dbbd1297b26a"
/>

<img width="765" height="489" alt="Screenshot 2025-11-18 at 3 24 46 PM"
src="https://github.com/user-attachments/assets/6a182c7d-087f-4e88-92a5-30f147a567a7"
/>


Fixes
https://linear.app/chatwoot/issue/CW-5881/hide-forwaring-email-section-if-inbound-email-domain-is-not-configured


## Type of change

- [x] New feature (non-breaking change which adds functionality)

## How Has This Been Tested?

- Tested locally

## Checklist:

- [ ] My code follows the style guidelines of this project
- [ ] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [ ] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [ ] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules

---------

Co-authored-by: Pranav <pranav@chatwoot.com>
2025-11-18 18:05:12 -08:00
Sivin Varghese
e33f28dc33 feat: Companies page (#12842)
# Pull Request Template

## Description

This PR introduces a new Companies section in the Chatwoot dashboard. It
lists all companies associated with the account and includes features
such as **search**, **sorting**, and **pagination** to enable easier
navigation and efficient management.

Fixes
https://linear.app/chatwoot/issue/CW-5928/add-companies-tab-to-dashboard

## Type of change

- [x] New feature (non-breaking change which adds functionality)

## How Has This Been Tested?

### Screenshot
<img width="1619" height="1200" alt="image"
src="https://github.com/user-attachments/assets/21f0a666-c3d6-4dec-bd02-1e38e0cd9542"
/>



## Checklist:

- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules

---------

Co-authored-by: Vinay Keerthi <11478411+stonecharioteer@users.noreply.github.com>
Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>
2025-11-18 15:29:15 +05:30
Chatwoot Bot
7acf3c8817 chore: Update translations (#12876) 2025-11-17 22:02:54 -08:00
Sojan Jose
77f492590e feat: Control the allowed login methods via Super Admin (#12892)
- Control the allowed authentication methods for a chatwoot installation
via super admin configs. [SAML, Google Auth etc]
------
[Codex
Task](https://chatgpt.com/codex/tasks/task_e_6917d503b6e48326a261672c1de91462)

---------

Co-authored-by: Pranav <pranav@chatwoot.com>
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
2025-11-17 21:55:12 -08:00
Sojan Jose
bf806f0c28 feat: allow configuring attachment upload limit (#12835)
## Summary
- add a configurable MAXIMUM_FILE_UPLOAD_SIZE installation setting and
surface it through super admin and global config payloads
- apply the configurable limit to attachment validations and shared
upload helpers on dashboard and widget
- introduce a reusable helper with unit tests for parsing the limit and
extend attachment specs for configurability


------
[Codex
Task](https://chatgpt.com/codex/tasks/task_e_6912644786b08326bc8dee9401af6d0a)

---------

Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Co-authored-by: iamsivin <iamsivin@gmail.com>
2025-11-17 14:03:08 -08:00
Sivin Varghese
2c4e65d68e chore: Hide assistant switcher on paywall screen (#12875) 2025-11-17 09:58:59 +05:30
Chatwoot Bot
32da4eec27 chore: Update translations (#12818) 2025-11-14 15:24:38 +05:30
Sivin Varghese
eed1825d5a fix: Brand installation name not showing (#12861)
# Pull Request Template

## Description

Fixes
https://linear.app/chatwoot/issue/CW-5946/fix-brand-installation-name-issue-in-dyte

## Type of change

- [x] Bug fix (non-breaking change which fixes an issue)


## Checklist:

- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
2025-11-13 22:16:25 +05:30
Sivin Varghese
651645fbd2 chore: Update missing places with new colors (#12862)
# Pull Request Template

## Description

This PR updates the colors in places that were missed during the color
update migration.

## Type of change

- [x] Bug fix (non-breaking change which fixes an issue)


## Checklist:

- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
2025-11-13 22:16:13 +05:30