chore: Add activity message for conversation resolutions by Captain (#11492)

Currently, when Captain resolves a conversation, the same activity
message used for auto-resolution is shown. This has caused confusion for
users.
With this change, a distinct activity message will be displayed
specifically for resolutions performed by Captain, improving clarity.


Fixes
https://linear.app/chatwoot/issue/CW-4289/incorrect-activity-message-for-conversations-resolved-by-captain-auto#comment-d2991763

Co-authored-by: Pranav <pranav@chatwoot.com>

app/models/concerns/activity_message_handler.rb

@@ -80,6 +80,8 @@ module ActivityMessageHandler
   def automation_status_change_activity_content
     if Current.executed_by.instance_of?(AutomationRule)
       I18n.t("conversations.activity.status.#{status}", user_name: I18n.t('automation.system_name'))
+    elsif Current.executed_by.instance_of?(Captain::Assistant) && resolved?
+      I18n.t('conversations.activity.captain.resolved', user_name: Current.executed_by.name)
     elsif Current.executed_by.instance_of?(Contact)
       Current.executed_by = nil
       I18n.t('conversations.activity.status.system_auto_open')

config/locales/en.yml

@@ -153,6 +153,8 @@ en:
       delivery_status:
         error_code: 'Error code: %{error_code}'
     activity:
+      captain:
+        resolved: 'Conversation was marked resolved by %{user_name} due to inactivity'
       status:
         resolved: 'Conversation was marked resolved by %{user_name}'
         contact_resolved: 'Conversation was resolved by %{contact_name}'

enterprise/app/jobs/captain/inbox_pending_conversations_resolution_job.rb

@@ -3,6 +3,7 @@ class Captain::InboxPendingConversationsResolutionJob < ApplicationJob
 
   def perform(inbox)
     # limiting the number of conversations to be resolved to avoid any performance issues
+    Current.executed_by = inbox.captain_assistant
     resolvable_conversations = inbox.conversations.pending.where('last_activity_at < ? ', Time.now.utc - 1.hour).limit(Limits::BULK_ACTIONS_LIMIT)
     resolvable_conversations.each do |conversation|
       resolution_message = conversation.inbox.captain_assistant.config['resolution_message']
@@ -15,6 +16,8 @@ class Captain::InboxPendingConversationsResolutionJob < ApplicationJob
         }
       )
       conversation.resolved!
+    ensure
+      Current.reset
     end
   end
 end

spec/enterprise/jobs/captain/inbox_pending_conversations_resolution_job_spec.rb

@@ -9,8 +9,10 @@ RSpec.describe Captain::InboxPendingConversationsResolutionJob, type: :job do
   let!(:recent_pending_conversation) { create(:conversation, inbox: inbox, last_activity_at: 10.minutes.ago, status: :pending) }
   let!(:open_conversation) { create(:conversation, inbox: inbox, last_activity_at: 1.hour.ago, status: :open) }
 
+  let!(:captain_assistant) { create(:captain_assistant, account: inbox.account) }
+
   before do
-    create(:captain_inbox, inbox: inbox, captain_assistant: create(:captain_assistant, account: inbox.account))
+    create(:captain_inbox, inbox: inbox, captain_assistant: captain_assistant)
     stub_const('Limits::BULK_ACTIONS_LIMIT', 2)
   end
 
@@ -27,14 +29,34 @@ RSpec.describe Captain::InboxPendingConversationsResolutionJob, type: :job do
     expect(open_conversation.reload.status).to eq('open')
   end
 
-  it 'creates an outgoing message for each resolved conversation' do
+  it 'creates exactly one outgoing message with configured content' do
-    # resolution message + system message
+    custom_message = 'This is a custom resolution message.'
-    expect { perform_enqueued_jobs { described_class.perform_later(inbox) } }
+    captain_assistant.update!(config: { 'resolution_message' => custom_message })
-      .to change { resolvable_pending_conversation.messages.reload.count }.by(2)
 
-    resolved_conversation_messages = resolvable_pending_conversation.messages.map(&:content)
+    expect do
-    expect(resolved_conversation_messages).to include(
+      perform_enqueued_jobs { described_class.perform_later(inbox) }
-      'Resolving the conversation as it has been inactive for a while. Please start a new conversation if you need further assistance.'
+    end.to change { resolvable_pending_conversation.messages.outgoing.reload.count }.by(1)
+
+    outgoing_message = resolvable_pending_conversation.messages.outgoing.last
+    expect(outgoing_message.content).to eq(custom_message)
+  end
+
+  it 'creates an outgoing message with default auto resolution message if not configured' do
+    captain_assistant.update!(config: {})
+
+    perform_enqueued_jobs { described_class.perform_later(inbox) }
+    outgoing_message = resolvable_pending_conversation.messages.outgoing.last
+    expect(outgoing_message.content).to eq(
+      I18n.t('conversations.activity.auto_resolution_message')
+    )
+  end
+
+  it 'adds the correct activity message after resolution by Captain' do
+    perform_enqueued_jobs { described_class.perform_later(inbox) }
+    activity_message = resolvable_pending_conversation.messages.activity.last
+    expect(activity_message).not_to be_nil
+    expect(activity_message.content).to eq(
+      I18n.t('conversations.activity.captain.resolved', user_name: captain_assistant.name)
     )
   end
 end