eba24ce275
Currently, when Captain resolves a conversation, the same activity message used for auto-resolution is shown. This has caused confusion for users. With this change, a distinct activity message will be displayed specifically for resolutions performed by Captain, improving clarity. Fixes https://linear.app/chatwoot/issue/CW-4289/incorrect-activity-message-for-conversations-resolved-by-captain-auto#comment-d2991763 Co-authored-by: Pranav <pranav@chatwoot.com>
24 lines
907 B
Ruby
24 lines
907 B
Ruby
class Captain::InboxPendingConversationsResolutionJob < ApplicationJob
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queue_as :low
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def perform(inbox)
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# limiting the number of conversations to be resolved to avoid any performance issues
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Current.executed_by = inbox.captain_assistant
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resolvable_conversations = inbox.conversations.pending.where('last_activity_at < ? ', Time.now.utc - 1.hour).limit(Limits::BULK_ACTIONS_LIMIT)
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resolvable_conversations.each do |conversation|
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resolution_message = conversation.inbox.captain_assistant.config['resolution_message']
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conversation.messages.create!(
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{
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message_type: :outgoing,
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account_id: conversation.account_id,
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inbox_id: conversation.inbox_id,
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content: resolution_message || I18n.t('conversations.activity.auto_resolution_message')
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}
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)
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conversation.resolved!
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ensure
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Current.reset
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end
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end
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end
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