feat: Add an action on automation to change the priority (#6925)

app/javascript/dashboard/helper/automationHelper.js

@@ -16,6 +16,29 @@ const MESSAGE_CONDITION_VALUES = [
   },
 ];
 
+export const PRIORITY_CONDITION_VALUES = [
+  {
+    id: 'nil',
+    name: 'None',
+  },
+  {
+    id: 'low',
+    name: 'Low',
+  },
+  {
+    id: 'medium',
+    name: 'Medium',
+  },
+  {
+    id: 'high',
+    name: 'High',
+  },
+  {
+    id: 'urgent',
+    name: 'Urgent',
+  },
+];
+
 export const getCustomAttributeInputType = key => {
   const customAttributeMap = {
     date: 'date',
@@ -103,6 +126,7 @@ export const getActionOptions = ({ agents, teams, labels, type }) => {
     assign_team: teams,
     send_email_to_team: teams,
     add_label: generateConditionOptions(labels, 'title'),
+    change_priority: PRIORITY_CONDITION_VALUES,
   };
   return actionsMap[type];
 };

app/javascript/dashboard/routes/dashboard/settings/automation/constants.js

@@ -575,4 +575,9 @@ export const AUTOMATION_ACTION_TYPES = [
     label: 'Send a message',
     inputType: 'textarea',
   },
+  {
+    key: 'change_priority',
+    label: 'Change Priority',
+    inputType: 'search_select',
+  },
 ];

app/models/automation_rule.rb

@@ -33,7 +33,7 @@ class AutomationRule < ApplicationRecord
   CONDITIONS_ATTRS = %w[content email country_code status message_type browser_language assignee_id team_id referer city company inbox_id
                         mail_subject phone_number conversation_language].freeze
   ACTIONS_ATTRS = %w[send_message add_label send_email_to_team assign_team assign_agent send_webhook_event mute_conversation send_attachment
-                     change_status resolve_conversation snooze_conversation send_email_transcript].freeze
+                     change_status resolve_conversation snooze_conversation change_priority send_email_transcript].freeze
 
   def file_base_data
     files.map do |file|

app/services/action_service.rb

@@ -19,6 +19,10 @@ class ActionService
     @conversation.update!(status: status[0])
   end
 
+  def change_priority(priority)
+    @conversation.update!(priority: (priority[0] == 'nil' ? nil : priority[0]))
+  end
+
   def add_label(labels)
     return if labels.empty?
 

spec/services/action_service_spec.rb

@@ -11,5 +11,21 @@ describe ::ActionService do
       expect(conversation.reload.status).to eq('resolved')
     end
   end
+
+  describe '#change_priority' do
+    let(:conversation) { create(:conversation) }
+    let(:action_service) { described_class.new(conversation) }
+
+    it 'changes the priority of the conversation to medium' do
+      action_service.change_priority(['medium'])
+      expect(conversation.reload.priority).to eq('medium')
+    end
+
+    it 'changes the priority of the conversation to nil' do
+      action_service.change_priority(['nil'])
+      expect(conversation.reload.priority).to be_nil
+    end
+  end
+
   # TODO: Expand this test suite
 end