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chore: Update the behavior of Captain resolutions (#10794)

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This PR ensures that only conversations from quick conversation channels
are resolved, avoiding resolutions on the email channel (we still need
to improve the UX here). It also updates the FAQ generation logic,
limiting it to conversations that had at least one human interaction.
This commit is contained in:
Pranav
2025-02-03 02:55:08 -08:00
committed by GitHub
parent 5905b5301d
commit c7d259d5fd
5 changed files with 61 additions and 19 deletions
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8
enterprise/app/jobs/enterprise/account/conversations_resolution_scheduler_job.rb
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@@ -9,7 +9,13 @@ module Enterprise::Account::ConversationsResolutionSchedulerJob
def resolve_captain_conversations
CaptainInbox.all.find_each(batch_size: 100) do |captain_inbox|
Captain::InboxPendingConversationsResolutionJob.perform_later(captain_inbox.inbox)
inbox = captain_inbox.inbox
next if inbox.email?
Captain::InboxPendingConversationsResolutionJob.perform_later(
inbox
)
end
end
end