diff --git a/enterprise/app/jobs/enterprise/account/conversations_resolution_scheduler_job.rb b/enterprise/app/jobs/enterprise/account/conversations_resolution_scheduler_job.rb
index 2dc6fd67b..599dee96a 100644
--- a/enterprise/app/jobs/enterprise/account/conversations_resolution_scheduler_job.rb
+++ b/enterprise/app/jobs/enterprise/account/conversations_resolution_scheduler_job.rb
@@ -9,7 +9,13 @@ module Enterprise::Account::ConversationsResolutionSchedulerJob
 
   def resolve_captain_conversations
     CaptainInbox.all.find_each(batch_size: 100) do |captain_inbox|
-      Captain::InboxPendingConversationsResolutionJob.perform_later(captain_inbox.inbox)
+      inbox = captain_inbox.inbox
+
+      next if inbox.email?
+
+      Captain::InboxPendingConversationsResolutionJob.perform_later(
+        inbox
+      )
     end
   end
 end
diff --git a/enterprise/app/services/captain/llm/conversation_faq_service.rb b/enterprise/app/services/captain/llm/conversation_faq_service.rb
index 47cdd6cf4..ea33493f2 100644
--- a/enterprise/app/services/captain/llm/conversation_faq_service.rb
+++ b/enterprise/app/services/captain/llm/conversation_faq_service.rb
@@ -8,7 +8,11 @@ class Captain::Llm::ConversationFaqService < Captain::Llm::BaseOpenAiService
     @content = conversation.to_llm_text
   end
 
+  # Generates and deduplicates FAQs from conversation content
+  # Skips processing if there was no human interaction
   def generate_and_deduplicate
+    return [] if no_human_interaction?
+
     new_faqs = generate
     return [] if new_faqs.empty?
 
@@ -21,6 +25,10 @@ class Captain::Llm::ConversationFaqService < Captain::Llm::BaseOpenAiService
 
   attr_reader :content, :conversation, :assistant
 
+  def no_human_interaction?
+    conversation.first_reply_created_at.nil?
+  end
+
   def find_and_separate_duplicates(faqs)
     duplicate_faqs = []
     unique_faqs = []
diff --git a/spec/enterprise/jobs/enterprise/account/conversations_resolution_scheduler_job_spec.rb b/spec/enterprise/jobs/enterprise/account/conversations_resolution_scheduler_job_spec.rb
index 03c799962..b67877412 100644
--- a/spec/enterprise/jobs/enterprise/account/conversations_resolution_scheduler_job_spec.rb
+++ b/spec/enterprise/jobs/enterprise/account/conversations_resolution_scheduler_job_spec.rb
@@ -1,29 +1,44 @@
 require 'rails_helper'
 
 RSpec.describe Account::ConversationsResolutionSchedulerJob, type: :job do
-  let!(:account_with_bot) { create(:account) }
   let(:account) { create(:account) }
-  let(:assistant) { create(:captain_assistant, account: account_with_bot) }
-
-  let!(:account_without_bot) { create(:account) }
-  let!(:inbox_with_bot) { create(:inbox, account: account_with_bot) }
-  let!(:inbox_without_bot) { create(:inbox, account: account_without_bot) }
+  let(:assistant) { create(:captain_assistant, account: account) }
 
   describe '#perform - captain resolutions' do
-    before do
-      create(:captain_inbox, captain_assistant: assistant, inbox: inbox_with_bot)
+    context 'when handling different inbox types' do
+      let!(:regular_inbox) { create(:inbox, account: account) }
+      let!(:email_inbox) { create(:inbox, :with_email, account: account) }
+
+      before do
+        create(:captain_inbox, captain_assistant: assistant, inbox: regular_inbox)
+        create(:captain_inbox, captain_assistant: assistant, inbox: email_inbox)
+      end
+
+      it 'enqueues resolution jobs only for non-email inboxes with captain enabled' do
+        expect do
+          described_class.perform_now
+        end.to have_enqueued_job(Captain::InboxPendingConversationsResolutionJob)
+          .with(regular_inbox)
+          .exactly(:once)
+      end
+
+      it 'does not enqueue resolution jobs for email inboxes even with captain enabled' do
+        expect do
+          described_class.perform_now
+        end.not_to have_enqueued_job(Captain::InboxPendingConversationsResolutionJob)
+          .with(email_inbox)
+      end
     end
 
-    it 'enqueues resolution jobs only for inboxes with captain enabled' do
-      expect do
-        described_class.perform_now
-      end.to have_enqueued_job(Captain::InboxPendingConversationsResolutionJob).with(inbox_with_bot).and have_enqueued_job.exactly(:once)
-    end
+    context 'when inbox has no captain enabled' do
+      let!(:inbox_without_captain) { create(:inbox, account: create(:account)) }
 
-    it 'does not enqueue resolution jobs for inboxes without captain enabled' do
-      expect do
-        described_class.perform_now
-      end.not_to have_enqueued_job(Captain::InboxPendingConversationsResolutionJob).with(inbox_without_bot)
+      it 'does not enqueue resolution jobs' do
+        expect do
+          described_class.perform_now
+        end.not_to have_enqueued_job(Captain::InboxPendingConversationsResolutionJob)
+          .with(inbox_without_captain)
+      end
     end
   end
 end
diff --git a/spec/enterprise/services/captain/llm/conversation_faq_service_spec.rb b/spec/enterprise/services/captain/llm/conversation_faq_service_spec.rb
index 6c729e428..fe0276b49 100644
--- a/spec/enterprise/services/captain/llm/conversation_faq_service_spec.rb
+++ b/spec/enterprise/services/captain/llm/conversation_faq_service_spec.rb
@@ -2,7 +2,7 @@ require 'rails_helper'
 
 RSpec.describe Captain::Llm::ConversationFaqService do
   let(:captain_assistant) { create(:captain_assistant) }
-  let(:conversation) { create(:conversation) }
+  let(:conversation) { create(:conversation, first_reply_created_at: Time.zone.now) }
   let(:service) { described_class.new(captain_assistant, conversation) }
   let(:client) { instance_double(OpenAI::Client) }
   let(:embedding_service) { instance_double(Captain::Llm::EmbeddingService) }
@@ -57,6 +57,14 @@ RSpec.describe Captain::Llm::ConversationFaqService do
       end
     end
 
+    context 'without human interaction' do
+      let(:conversation) { create(:conversation) }
+
+      it 'returns an empty array without generating FAQs' do
+        expect(service.generate_and_deduplicate).to eq([])
+      end
+    end
+
     context 'when finding duplicates' do
       let(:existing_response) do
         create(:captain_assistant_response, assistant: captain_assistant, question: 'Similar question', answer: 'Similar answer')
diff --git a/spec/factories/inboxes.rb b/spec/factories/inboxes.rb
index cdd23f3c3..e8ca50200 100644
--- a/spec/factories/inboxes.rb
+++ b/spec/factories/inboxes.rb
@@ -9,5 +9,10 @@ FactoryBot.define do
     after(:create) do |inbox|
       inbox.channel.save!
     end
+
+    trait :with_email do
+      channel { FactoryBot.build(:channel_email, account: account) }
+      name { 'Email Inbox' }
+    end
   end
 end