fix: strip markdown hard-break backslashes from webhook payloads (#13950)

app/presenters/conversations/event_data_presenter.rb

@@ -21,12 +21,21 @@ class Conversations::EventDataPresenter < SimpleDelegator
     }
   end
 
+  # Like #push_data but with message text normalized for external integrations (webhooks).
+  def webhook_data
+    push_data.merge(messages: webhook_push_messages)
+  end
+
   private
 
   def push_messages
     [messages.where(account_id: account_id).chat.last&.push_event_data].compact
   end
 
+  def webhook_push_messages
+    [messages.where(account_id: account_id).chat.last&.webhook_push_event_data].compact
+  end
+
   def push_meta
     {
       sender: contact.push_event_data,

app/presenters/message_content_presenter.rb

@@ -8,7 +8,7 @@ class MessageContentPresenter < SimpleDelegator
   end
 
   def webhook_content
-    content_with_survey_link
+    Messages::WebhookContentNormalizer.normalize(content_with_survey_link)
   end
 
   private