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fix: Open AI Integration should respond in conversation language (#7092)

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Appended "Reply in the user's language." to obtain the answer in the user's language.
Fixes: https://linear.app/chatwoot/issue/CW-1735/chore-use-account-language-for-the-prompts


Co-authored-by: Sojan <sojan@pepalo.com>
This commit is contained in:
steffenhaak
2023-05-18 15:20:48 +02:00
committed by GitHub
parent f2f33038f2
commit 132cf802d5
2 changed files with 14 additions and 7 deletions
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8
lib/integrations/openai/processor_service.rb
View File

@@ -28,7 +28,8 @@ class Integrations::Openai::ProcessorService
model: GPT_MODEL, model: GPT_MODEL,
messages: [ messages: [
{ role: 'system', { role: 'system',
content: "You are a helpful support agent. Please rephrase the following response to a more #{event['data']['tone']} tone." }, content: "You are a helpful support agent. Please rephrase the following response to a more #{event['data']['tone']} tone. " \
"Reply in the user's language." },
{ role: 'user', content: event['data']['content'] } { role: 'user', content: event['data']['content'] }
] ]
}.to_json }.to_json
@@ -96,7 +97,7 @@ class Integrations::Openai::ProcessorService
messages: [ messages: [
{ role: 'system', { role: 'system',
content: 'Please summarize the key points from the following conversation between support agents and ' \ content: 'Please summarize the key points from the following conversation between support agents and ' \
'customer as bullet points for the next support agent looking into the conversation' }, 'customer as bullet points for the next support agent looking into the conversation. Reply in the user\'s language.' },
{ role: 'user', content: conversation_messages } { role: 'user', content: conversation_messages }
] ]
}.to_json }.to_json
@@ -106,7 +107,8 @@ class Integrations::Openai::ProcessorService
{ {
model: GPT_MODEL, model: GPT_MODEL,
messages: [ messages: [
{ role: 'system', content: 'Please suggest a reply to the following conversation between support agents and customer' } { role: 'system',
content: 'Please suggest a reply to the following conversation between support agents and customer. Reply in the user\'s language.' }
].concat(conversation_messages(in_array_format: true)) ].concat(conversation_messages(in_array_format: true))
}.to_json }.to_json
end end

13
spec/lib/integrations/openai/processor_service_spec.rb
View File

@@ -29,8 +29,12 @@ RSpec.describe Integrations::Openai::ProcessorService do
request_body = { request_body = {
'model' => 'gpt-3.5-turbo', 'model' => 'gpt-3.5-turbo',
'messages' => [ 'messages' => [
{ 'role' => 'system', {
'content' => "You are a helpful support agent. Please rephrase the following response to a more #{event['data']['tone']} tone." }, 'role' => 'system',
'content' => 'You are a helpful support agent. ' \
'Please rephrase the following response to a more ' \
"#{event['data']['tone']} tone. Reply in the user's language."
},
{ 'role' => 'user', 'content' => event['data']['content'] } { 'role' => 'user', 'content' => event['data']['content'] }
] ]
}.to_json }.to_json
@@ -51,7 +55,8 @@ RSpec.describe Integrations::Openai::ProcessorService do
request_body = { request_body = {
'model' => 'gpt-3.5-turbo', 'model' => 'gpt-3.5-turbo',
'messages' => [ 'messages' => [
{ role: 'system', content: 'Please suggest a reply to the following conversation between support agents and customer' }, { role: 'system',
content: 'Please suggest a reply to the following conversation between support agents and customer. Reply in the user\'s language.' },
{ role: 'user', content: customer_message.content }, { role: 'user', content: customer_message.content },
{ role: 'assistant', content: agent_message.content } { role: 'assistant', content: agent_message.content }
] ]
@@ -79,7 +84,7 @@ RSpec.describe Integrations::Openai::ProcessorService do
'messages' => [ 'messages' => [
{ 'role' => 'system', { 'role' => 'system',
'content' => 'Please summarize the key points from the following conversation between support agents and customer ' \ 'content' => 'Please summarize the key points from the following conversation between support agents and customer ' \
'as bullet points for the next support agent looking into the conversation' }, 'as bullet points for the next support agent looking into the conversation. Reply in the user\'s language.' },
{ 'role' => 'user', 'content' => conversation_messages } { 'role' => 'user', 'content' => conversation_messages }
] ]
}.to_json }.to_json