From 132cf802d5b5cbf898bf9446ce9e31d754aa15b5 Mon Sep 17 00:00:00 2001
From: steffenhaak <haak@aucentiq.com>
Date: Thu, 18 May 2023 15:20:48 +0200
Subject: [PATCH] fix: Open AI Integration should respond in conversation
 language (#7092)

Appended "Reply in the user's language." to obtain the answer in the user's language.
Fixes: https://linear.app/chatwoot/issue/CW-1735/chore-use-account-language-for-the-prompts


Co-authored-by: Sojan <sojan@pepalo.com>
---
 lib/integrations/openai/processor_service.rb        |  8 +++++---
 .../integrations/openai/processor_service_spec.rb   | 13 +++++++++----
 2 files changed, 14 insertions(+), 7 deletions(-)

diff --git a/lib/integrations/openai/processor_service.rb b/lib/integrations/openai/processor_service.rb
index 84afad27a..17a34e23f 100644
--- a/lib/integrations/openai/processor_service.rb
+++ b/lib/integrations/openai/processor_service.rb
@@ -28,7 +28,8 @@ class Integrations::Openai::ProcessorService
       model: GPT_MODEL,
       messages: [
         { role: 'system',
-          content: "You are a helpful support agent. Please rephrase the following response to a more #{event['data']['tone']} tone." },
+          content: "You are a helpful support agent. Please rephrase the following response to a more #{event['data']['tone']} tone. " \
+                   "Reply in the user's language." },
         { role: 'user', content: event['data']['content'] }
       ]
     }.to_json
@@ -96,7 +97,7 @@ class Integrations::Openai::ProcessorService
       messages: [
         { role: 'system',
           content: 'Please summarize the key points from the following conversation between support agents and ' \
-                   'customer as bullet points for the next support agent looking into the conversation' },
+                   'customer as bullet points for the next support agent looking into the conversation. Reply in the user\'s language.' },
         { role: 'user', content: conversation_messages }
       ]
     }.to_json
@@ -106,7 +107,8 @@ class Integrations::Openai::ProcessorService
     {
       model: GPT_MODEL,
       messages: [
-        { role: 'system', content: 'Please suggest a reply to the following conversation between support agents and customer' }
+        { role: 'system',
+          content: 'Please suggest a reply to the following conversation between support agents and customer. Reply in the user\'s language.' }
       ].concat(conversation_messages(in_array_format: true))
     }.to_json
   end
diff --git a/spec/lib/integrations/openai/processor_service_spec.rb b/spec/lib/integrations/openai/processor_service_spec.rb
index 2accf1070..686fa564f 100644
--- a/spec/lib/integrations/openai/processor_service_spec.rb
+++ b/spec/lib/integrations/openai/processor_service_spec.rb
@@ -29,8 +29,12 @@ RSpec.describe Integrations::Openai::ProcessorService do
         request_body = {
           'model' => 'gpt-3.5-turbo',
           'messages' => [
-            { 'role' => 'system',
-              'content' => "You are a helpful support agent. Please rephrase the following response to a more #{event['data']['tone']} tone." },
+            {
+              'role' => 'system',
+              'content' => 'You are a helpful support agent. ' \
+                           'Please rephrase the following response to a more ' \
+                           "#{event['data']['tone']} tone. Reply in the user's language."
+            },
             { 'role' => 'user', 'content' => event['data']['content'] }
           ]
         }.to_json
@@ -51,7 +55,8 @@ RSpec.describe Integrations::Openai::ProcessorService do
         request_body = {
           'model' => 'gpt-3.5-turbo',
           'messages' => [
-            { role: 'system', content: 'Please suggest a reply to the following conversation between support agents and customer' },
+            { role: 'system',
+              content: 'Please suggest a reply to the following conversation between support agents and customer. Reply in the user\'s language.' },
             { role: 'user', content: customer_message.content },
             { role: 'assistant', content: agent_message.content }
           ]
@@ -79,7 +84,7 @@ RSpec.describe Integrations::Openai::ProcessorService do
           'messages' => [
             { 'role' => 'system',
               'content' => 'Please summarize the key points from the following conversation between support agents and customer ' \
-                           'as bullet points for the next support agent looking into the conversation' },
+                           'as bullet points for the next support agent looking into the conversation. Reply in the user\'s language.' },
             { 'role' => 'user', 'content' => conversation_messages }
           ]
         }.to_json