ff9545d03c
# Pull Request Template ## Description This PR includes per-page support for table pagination in agent and team overview reports. ## Type of change - [x] New feature (non-breaking change which adds functionality) ## How Has This Been Tested? ### Loom video https://www.loom.com/share/8c9668fe129c452986d8813a156dd3b8?sid=d637f4fe-ad0c-4f18-ad90-65e50247b3c6 ## Checklist: - [x] My code follows the style guidelines of this project - [x] I have performed a self-review of my code - [x] I have commented on my code, particularly in hard-to-understand areas - [ ] I have made corresponding changes to the documentation - [x] My changes generate no new warnings - [ ] I have added tests that prove my fix is effective or that my feature works - [x] New and existing unit tests pass locally with my changes - [ ] Any dependent changes have been merged and published in downstream modules
569 lines
16 KiB
JSON
569 lines
16 KiB
JSON
{
|
||
"REPORT": {
|
||
"HEADER": "Conversations",
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||
"LOADING_CHART": "Loading chart data...",
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||
"NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
|
||
"DOWNLOAD_AGENT_REPORTS": "Download agent reports",
|
||
"DATA_FETCHING_FAILED": "Failed to fetch data, please try again later.",
|
||
"SUMMARY_FETCHING_FAILED": "Failed to fetch summary, please try again later.",
|
||
"METRICS": {
|
||
"CONVERSATIONS": {
|
||
"NAME": "Conversations",
|
||
"DESC": "( Total )"
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||
},
|
||
"INCOMING_MESSAGES": {
|
||
"NAME": "Messages received",
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||
"DESC": "( Total )"
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||
},
|
||
"OUTGOING_MESSAGES": {
|
||
"NAME": "Messages sent",
|
||
"DESC": "( Total )"
|
||
},
|
||
"FIRST_RESPONSE_TIME": {
|
||
"NAME": "First Response Time",
|
||
"DESC": "( Avg )",
|
||
"INFO_TEXT": "Total number of conversations used for computation:",
|
||
"TOOLTIP_TEXT": "First Response Time is {metricValue} (based on {conversationCount} conversations)"
|
||
},
|
||
"RESOLUTION_TIME": {
|
||
"NAME": "Resolution Time",
|
||
"DESC": "( Avg )",
|
||
"INFO_TEXT": "Total number of conversations used for computation:",
|
||
"TOOLTIP_TEXT": "Resolution Time is {metricValue} (based on {conversationCount} conversations)"
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||
},
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||
"RESOLUTION_COUNT": {
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||
"NAME": "Resolution Count",
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||
"DESC": "( Total )"
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||
},
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||
"BOT_RESOLUTION_COUNT": {
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||
"NAME": "Resolution Count",
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||
"DESC": "( Total )"
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||
},
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||
"BOT_HANDOFF_COUNT": {
|
||
"NAME": "Handoff Count",
|
||
"DESC": "( Total )"
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||
},
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||
"REPLY_TIME": {
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||
"NAME": "Customer waiting time",
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||
"TOOLTIP_TEXT": "Waiting time is {metricValue} (based on {conversationCount} replies)",
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||
"DESC": ""
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||
}
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||
},
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||
"DATE_RANGE_OPTIONS": {
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||
"LAST_7_DAYS": "Last 7 days",
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||
"LAST_30_DAYS": "Last 30 days",
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||
"LAST_3_MONTHS": "Last 3 months",
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||
"LAST_6_MONTHS": "Last 6 months",
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||
"LAST_YEAR": "Last year",
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||
"CUSTOM_DATE_RANGE": "Custom date range"
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||
},
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||
"CUSTOM_DATE_RANGE": {
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||
"CONFIRM": "Apply",
|
||
"PLACEHOLDER": "Select date range"
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||
},
|
||
"GROUP_BY_FILTER_DROPDOWN_LABEL": "Group By",
|
||
"DURATION_FILTER_LABEL": "Duration",
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||
"GROUPING_OPTIONS": {
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||
"DAY": "Day",
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||
"WEEK": "Week",
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||
"MONTH": "Month",
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||
"YEAR": "Year"
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||
},
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||
"GROUP_BY_DAY_OPTIONS": [
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||
{
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||
"id": 1,
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||
"groupBy": "Day"
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||
}
|
||
],
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||
"GROUP_BY_WEEK_OPTIONS": [
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||
{
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||
"id": 1,
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||
"groupBy": "Day"
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||
},
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||
{
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||
"id": 2,
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"groupBy": "Week"
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}
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],
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||
"GROUP_BY_MONTH_OPTIONS": [
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||
{
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||
"id": 1,
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||
"groupBy": "Day"
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||
},
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||
{
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||
"id": 2,
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||
"groupBy": "Week"
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||
},
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||
{
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||
"id": 3,
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||
"groupBy": "Month"
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||
}
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||
],
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||
"GROUP_BY_YEAR_OPTIONS": [
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||
{
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||
"id": 2,
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||
"groupBy": "Week"
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||
},
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||
{
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||
"id": 3,
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"groupBy": "Month"
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||
},
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||
{
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||
"id": 4,
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||
"groupBy": "Year"
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||
}
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||
],
|
||
"BUSINESS_HOURS": "Business Hours",
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||
"FILTER_ACTIONS": {
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||
"CLEAR_FILTER": "Clear filter",
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||
"EMPTY_LIST": "No results found"
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||
},
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||
"PAGINATION": {
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||
"RESULTS": "Showing {start} to {end} of {total} results",
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||
"PER_PAGE_TEMPLATE": "{size} / page"
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||
}
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||
},
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||
"AGENT_REPORTS": {
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||
"HEADER": "Agents Overview",
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||
"DESCRIPTION": "Easily track agent performance with key metrics such as conversations, response times, resolution times, and resolved cases. Click an agent’s name to learn more.",
|
||
"LOADING_CHART": "Loading chart data...",
|
||
"NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
|
||
"DOWNLOAD_AGENT_REPORTS": "Download agent reports",
|
||
"FILTER_DROPDOWN_LABEL": "Select Agent",
|
||
"METRICS": {
|
||
"CONVERSATIONS": {
|
||
"NAME": "Conversations",
|
||
"DESC": "( Total )"
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||
},
|
||
"INCOMING_MESSAGES": {
|
||
"NAME": "Incoming Messages",
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||
"DESC": "( Total )"
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||
},
|
||
"OUTGOING_MESSAGES": {
|
||
"NAME": "Outgoing Messages",
|
||
"DESC": "( Total )"
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||
},
|
||
"FIRST_RESPONSE_TIME": {
|
||
"NAME": "First Response Time",
|
||
"DESC": "( Avg )",
|
||
"INFO_TEXT": "Total number of conversations used for computation:",
|
||
"TOOLTIP_TEXT": "First Response Time is {metricValue} (based on {conversationCount} conversations)"
|
||
},
|
||
"RESOLUTION_TIME": {
|
||
"NAME": "Resolution Time",
|
||
"DESC": "( Avg )",
|
||
"INFO_TEXT": "Total number of conversations used for computation:",
|
||
"TOOLTIP_TEXT": "Resolution Time is {metricValue} (based on {conversationCount} conversations)"
|
||
},
|
||
"RESOLUTION_COUNT": {
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||
"NAME": "Resolution Count",
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||
"DESC": "( Total )"
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||
}
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||
},
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||
"DATE_RANGE": [
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||
{
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||
"id": 0,
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||
"name": "Last 7 days"
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||
},
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||
{
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||
"id": 1,
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||
"name": "Last 30 days"
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||
},
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||
{
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||
"id": 2,
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||
"name": "Last 3 months"
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||
},
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||
{
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||
"id": 3,
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||
"name": "Last 6 months"
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||
},
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||
{
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||
"id": 4,
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||
"name": "Last year"
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||
},
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||
{
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||
"id": 5,
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||
"name": "Custom date range"
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}
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||
],
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||
"CUSTOM_DATE_RANGE": {
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||
"CONFIRM": "Apply",
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||
"PLACEHOLDER": "Select date range"
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||
}
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},
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"LABEL_REPORTS": {
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||
"HEADER": "Labels Overview",
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||
"LOADING_CHART": "Loading chart data...",
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||
"NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
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||
"DOWNLOAD_LABEL_REPORTS": "Download label reports",
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"FILTER_DROPDOWN_LABEL": "Select Label",
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||
"METRICS": {
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"CONVERSATIONS": {
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"NAME": "Conversations",
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"DESC": "( Total )"
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},
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"INCOMING_MESSAGES": {
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"NAME": "Incoming Messages",
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||
"DESC": "( Total )"
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||
},
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"OUTGOING_MESSAGES": {
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"NAME": "Outgoing Messages",
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||
"DESC": "( Total )"
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||
},
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||
"FIRST_RESPONSE_TIME": {
|
||
"NAME": "First Response Time",
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||
"DESC": "( Avg )",
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||
"INFO_TEXT": "Total number of conversations used for computation:",
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||
"TOOLTIP_TEXT": "First Response Time is {metricValue} (based on {conversationCount} conversations)"
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||
},
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||
"RESOLUTION_TIME": {
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||
"NAME": "Resolution Time",
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||
"DESC": "( Avg )",
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||
"INFO_TEXT": "Total number of conversations used for computation:",
|
||
"TOOLTIP_TEXT": "Resolution Time is {metricValue} (based on {conversationCount} conversations)"
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||
},
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||
"RESOLUTION_COUNT": {
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"NAME": "Resolution Count",
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||
"DESC": "( Total )"
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||
}
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||
},
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||
"DATE_RANGE": [
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||
{
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||
"id": 0,
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||
"name": "Last 7 days"
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||
},
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||
{
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||
"id": 1,
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||
"name": "Last 30 days"
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||
},
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||
{
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||
"id": 2,
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||
"name": "Last 3 months"
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||
},
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||
{
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||
"id": 3,
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||
"name": "Last 6 months"
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||
},
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||
{
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||
"id": 4,
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||
"name": "Last year"
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||
},
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||
{
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||
"id": 5,
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"name": "Custom date range"
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||
}
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||
],
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||
"CUSTOM_DATE_RANGE": {
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||
"CONFIRM": "Apply",
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||
"PLACEHOLDER": "Select date range"
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}
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||
},
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||
"INBOX_REPORTS": {
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||
"HEADER": "Inbox Overview",
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||
"DESCRIPTION": "Quickly view your inbox performance with key metrics like conversations, response times, resolution times, and resolved cases—all in one place. Click an inbox name for more details.",
|
||
"LOADING_CHART": "Loading chart data...",
|
||
"NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
|
||
"DOWNLOAD_INBOX_REPORTS": "Download inbox reports",
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||
"FILTER_DROPDOWN_LABEL": "Select Inbox",
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||
"METRICS": {
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||
"CONVERSATIONS": {
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||
"NAME": "Conversations",
|
||
"DESC": "( Total )"
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||
},
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||
"INCOMING_MESSAGES": {
|
||
"NAME": "Incoming Messages",
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||
"DESC": "( Total )"
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||
},
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||
"OUTGOING_MESSAGES": {
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||
"NAME": "Outgoing Messages",
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||
"DESC": "( Total )"
|
||
},
|
||
"FIRST_RESPONSE_TIME": {
|
||
"NAME": "First Response Time",
|
||
"DESC": "( Avg )",
|
||
"INFO_TEXT": "Total number of conversations used for computation:",
|
||
"TOOLTIP_TEXT": "First Response Time is {metricValue} (based on {conversationCount} conversations)"
|
||
},
|
||
"RESOLUTION_TIME": {
|
||
"NAME": "Resolution Time",
|
||
"DESC": "( Avg )",
|
||
"INFO_TEXT": "Total number of conversations used for computation:",
|
||
"TOOLTIP_TEXT": "Resolution Time is {metricValue} (based on {conversationCount} conversations)"
|
||
},
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||
"RESOLUTION_COUNT": {
|
||
"NAME": "Resolution Count",
|
||
"DESC": "( Total )"
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||
}
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||
},
|
||
"DATE_RANGE": [
|
||
{
|
||
"id": 0,
|
||
"name": "Last 7 days"
|
||
},
|
||
{
|
||
"id": 1,
|
||
"name": "Last 30 days"
|
||
},
|
||
{
|
||
"id": 2,
|
||
"name": "Last 3 months"
|
||
},
|
||
{
|
||
"id": 3,
|
||
"name": "Last 6 months"
|
||
},
|
||
{
|
||
"id": 4,
|
||
"name": "Last year"
|
||
},
|
||
{
|
||
"id": 5,
|
||
"name": "Custom date range"
|
||
}
|
||
],
|
||
"CUSTOM_DATE_RANGE": {
|
||
"CONFIRM": "Apply",
|
||
"PLACEHOLDER": "Select date range"
|
||
}
|
||
},
|
||
"TEAM_REPORTS": {
|
||
"HEADER": "Team Overview",
|
||
"DESCRIPTION": "Get a snapshot of your team’s performance with essential metrics, including conversations, response times, resolution times, and resolved cases. Click a team name for more details.",
|
||
"LOADING_CHART": "Loading chart data...",
|
||
"NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
|
||
"DOWNLOAD_TEAM_REPORTS": "Download team reports",
|
||
"FILTER_DROPDOWN_LABEL": "Select Team",
|
||
"METRICS": {
|
||
"CONVERSATIONS": {
|
||
"NAME": "Conversations",
|
||
"DESC": "( Total )"
|
||
},
|
||
"INCOMING_MESSAGES": {
|
||
"NAME": "Incoming Messages",
|
||
"DESC": "( Total )"
|
||
},
|
||
"OUTGOING_MESSAGES": {
|
||
"NAME": "Outgoing Messages",
|
||
"DESC": "( Total )"
|
||
},
|
||
"FIRST_RESPONSE_TIME": {
|
||
"NAME": "First Response Time",
|
||
"DESC": "( Avg )",
|
||
"INFO_TEXT": "Total number of conversations used for computation:",
|
||
"TOOLTIP_TEXT": "First Response Time is {metricValue} (based on {conversationCount} conversations)"
|
||
},
|
||
"RESOLUTION_TIME": {
|
||
"NAME": "Resolution Time",
|
||
"DESC": "( Avg )",
|
||
"INFO_TEXT": "Total number of conversations used for computation:",
|
||
"TOOLTIP_TEXT": "Resolution Time is {metricValue} (based on {conversationCount} conversations)"
|
||
},
|
||
"RESOLUTION_COUNT": {
|
||
"NAME": "Resolution Count",
|
||
"DESC": "( Total )"
|
||
}
|
||
},
|
||
"DATE_RANGE": [
|
||
{
|
||
"id": 0,
|
||
"name": "Last 7 days"
|
||
},
|
||
{
|
||
"id": 1,
|
||
"name": "Last 30 days"
|
||
},
|
||
{
|
||
"id": 2,
|
||
"name": "Last 3 months"
|
||
},
|
||
{
|
||
"id": 3,
|
||
"name": "Last 6 months"
|
||
},
|
||
{
|
||
"id": 4,
|
||
"name": "Last year"
|
||
},
|
||
{
|
||
"id": 5,
|
||
"name": "Custom date range"
|
||
}
|
||
],
|
||
"CUSTOM_DATE_RANGE": {
|
||
"CONFIRM": "Apply",
|
||
"PLACEHOLDER": "Select date range"
|
||
}
|
||
},
|
||
"CSAT_REPORTS": {
|
||
"HEADER": "CSAT Reports",
|
||
"NO_RECORDS": "There are no CSAT survey responses available.",
|
||
"DOWNLOAD": "Download CSAT Reports",
|
||
"DOWNLOAD_FAILED": "Failed to download CSAT Reports",
|
||
"FILTERS": {
|
||
"AGENTS": {
|
||
"PLACEHOLDER": "Choose Agents"
|
||
}
|
||
},
|
||
"TABLE": {
|
||
"HEADER": {
|
||
"CONTACT_NAME": "Contact",
|
||
"AGENT_NAME": "Assigned agent",
|
||
"RATING": "Rating",
|
||
"FEEDBACK_TEXT": "Feedback comment"
|
||
}
|
||
},
|
||
"METRIC": {
|
||
"TOTAL_RESPONSES": {
|
||
"LABEL": "Total responses",
|
||
"TOOLTIP": "Total number of responses collected"
|
||
},
|
||
"SATISFACTION_SCORE": {
|
||
"LABEL": "Satisfaction score",
|
||
"TOOLTIP": "Total number of positive responses / Total number of responses * 100"
|
||
},
|
||
"RESPONSE_RATE": {
|
||
"LABEL": "Response rate",
|
||
"TOOLTIP": "Total number of responses / Total number of CSAT survey messages sent * 100"
|
||
}
|
||
}
|
||
},
|
||
"BOT_REPORTS": {
|
||
"HEADER": "Bot Reports",
|
||
"METRIC": {
|
||
"TOTAL_CONVERSATIONS": {
|
||
"LABEL": "No. of Conversations",
|
||
"TOOLTIP": "Total number of conversations handled by the bot"
|
||
},
|
||
"TOTAL_RESPONSES": {
|
||
"LABEL": "Total Responses",
|
||
"TOOLTIP": "Total number of responses sent by the bot"
|
||
},
|
||
"RESOLUTION_RATE": {
|
||
"LABEL": "Resolution Rate",
|
||
"TOOLTIP": "Total number of conversations resolved by the bot / Total number of conversations handled by the bot * 100"
|
||
},
|
||
"HANDOFF_RATE": {
|
||
"LABEL": "Handoff Rate",
|
||
"TOOLTIP": "Total number of conversations handed off to agents / Total number of conversations handled by the bot * 100"
|
||
}
|
||
}
|
||
},
|
||
"OVERVIEW_REPORTS": {
|
||
"HEADER": "Overview",
|
||
"LIVE": "Live",
|
||
"ACCOUNT_CONVERSATIONS": {
|
||
"HEADER": "Open Conversations",
|
||
"LOADING_MESSAGE": "Loading conversation metrics...",
|
||
"OPEN": "Open",
|
||
"UNATTENDED": "Unattended",
|
||
"UNASSIGNED": "Unassigned",
|
||
"PENDING": "Pending"
|
||
},
|
||
"CONVERSATION_HEATMAP": {
|
||
"HEADER": "Conversation Traffic",
|
||
"NO_CONVERSATIONS": "No conversations",
|
||
"CONVERSATION": "{count} conversation",
|
||
"CONVERSATIONS": "{count} conversations",
|
||
"DOWNLOAD_REPORT": "Download report"
|
||
},
|
||
"AGENT_CONVERSATIONS": {
|
||
"HEADER": "Conversations by agents",
|
||
"LOADING_MESSAGE": "Loading agent metrics...",
|
||
"NO_AGENTS": "There are no conversations by agents",
|
||
"TABLE_HEADER": {
|
||
"AGENT": "Agent",
|
||
"OPEN": "Open",
|
||
"UNATTENDED": "Unattended",
|
||
"STATUS": "Status"
|
||
}
|
||
},
|
||
"TEAM_CONVERSATIONS": {
|
||
"ALL_TEAMS": "All Teams",
|
||
"HEADER": "Conversations by teams",
|
||
"LOADING_MESSAGE": "Loading team metrics...",
|
||
"NO_TEAMS": "There is no data available",
|
||
"TABLE_HEADER": {
|
||
"TEAM": "Team",
|
||
"OPEN": "Open",
|
||
"UNATTENDED": "Unattended",
|
||
"STATUS": "Status"
|
||
}
|
||
},
|
||
"AGENT_STATUS": {
|
||
"HEADER": "Agent status",
|
||
"ONLINE": "Online",
|
||
"BUSY": "Busy",
|
||
"OFFLINE": "Offline"
|
||
}
|
||
},
|
||
"DAYS_OF_WEEK": {
|
||
"SUNDAY": "Sunday",
|
||
"MONDAY": "Monday",
|
||
"TUESDAY": "Tuesday",
|
||
"WEDNESDAY": "Wednesday",
|
||
"THURSDAY": "Thursday",
|
||
"FRIDAY": "Friday",
|
||
"SATURDAY": "Saturday"
|
||
},
|
||
"SLA_REPORTS": {
|
||
"HEADER": "SLA Reports",
|
||
"NO_RECORDS": "SLA applied conversations are not available.",
|
||
"LOADING": "Loading SLA data...",
|
||
"DOWNLOAD_SLA_REPORTS": "Download SLA reports",
|
||
"DOWNLOAD_FAILED": "Failed to download SLA Reports",
|
||
"DROPDOWN": {
|
||
"ADD_FIlTER": "Add filter",
|
||
"CLEAR_ALL": "Clear all",
|
||
"CLEAR_FILTER": "Clear filter",
|
||
"EMPTY_LIST": "No results found",
|
||
"NO_FILTER": "No filters available",
|
||
"SEARCH": "Search filter",
|
||
"INPUT_PLACEHOLDER": {
|
||
"SLA": "SLA name",
|
||
"AGENTS": "Agent name",
|
||
"INBOXES": "Inbox name",
|
||
"LABELS": "Label name",
|
||
"TEAMS": "Team name"
|
||
},
|
||
"SLA": "SLA Policy",
|
||
"INBOXES": "Inbox",
|
||
"AGENTS": "Agent",
|
||
"LABELS": "Label",
|
||
"TEAMS": "Team"
|
||
},
|
||
"WITH": "with",
|
||
"METRICS": {
|
||
"HIT_RATE": {
|
||
"LABEL": "Hit Rate",
|
||
"TOOLTIP": "Percentage of SLAs created were completed successfully"
|
||
},
|
||
"NO_OF_MISSES": {
|
||
"LABEL": "Number of Misses",
|
||
"TOOLTIP": "Total SLA misses in a certain period"
|
||
},
|
||
"NO_OF_CONVERSATIONS": {
|
||
"LABEL": "Number of Conversations",
|
||
"TOOLTIP": "Total number of conversations with SLA"
|
||
}
|
||
},
|
||
"TABLE": {
|
||
"HEADER": {
|
||
"POLICY": "Policy",
|
||
"CONVERSATION": "Conversation",
|
||
"AGENT": "Agent"
|
||
},
|
||
"VIEW_DETAILS": "View Details"
|
||
}
|
||
},
|
||
"SUMMARY_REPORTS": {
|
||
"INBOX": "Inbox",
|
||
"AGENT": "Agent",
|
||
"TEAM": "Team",
|
||
"AVG_RESOLUTION_TIME": "Avg. Resolution Time",
|
||
"AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
|
||
"AVG_REPLY_TIME": "Avg. Customer Waiting Time",
|
||
"RESOLUTION_COUNT": "Resolution Count",
|
||
"CONVERSATIONS": "No. of conversations"
|
||
}
|
||
}
|