3a4249da11
This PR implements the following features - FAQs from conversations will be generated in account language - Contact notes will be generated in account language - Copilot chat will respond in user language, unless the agent asks the question in a different language ## Changes ### Copilot Chat - Update the prompt to include an instruction for the language, the bot will reply in asked language, but will default to account language - Update the `ChatService` class to include pass the language to `SystemPromptsService` ### FAQ and Contact note generation - Update contact note generator and conversation generator to include account locale - Pass the account locale to `SystemPromptsService` <details><summary>Screenshots</summary> #### FAQs being generated in system langauge  #### Copilot responding in system language  </details> --------- Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com> Co-authored-by: Pranav <pranav@chatwoot.com>
58 lines
1.4 KiB
Ruby
58 lines
1.4 KiB
Ruby
class Captain::Llm::ContactNotesService < Llm::BaseOpenAiService
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def initialize(assistant, conversation)
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super()
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@assistant = assistant
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@conversation = conversation
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@contact = conversation.contact
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@content = "#Contact\n\n#{@contact.to_llm_text} \n\n#Conversation\n\n#{@conversation.to_llm_text}"
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end
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def generate_and_update_notes
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generate_notes.each do |note|
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@contact.notes.create!(content: note)
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end
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end
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private
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attr_reader :content
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def generate_notes
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response = @client.chat(parameters: chat_parameters)
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parse_response(response)
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rescue OpenAI::Error => e
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Rails.logger.error "OpenAI API Error: #{e.message}"
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[]
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end
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def chat_parameters
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account_language = @conversation.account.locale_english_name
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prompt = Captain::Llm::SystemPromptsService.notes_generator(account_language)
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{
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model: @model,
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response_format: { type: 'json_object' },
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messages: [
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{
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role: 'system',
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content: prompt
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},
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{
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role: 'user',
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content: content
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}
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]
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}
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end
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def parse_response(response)
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content = response.dig('choices', 0, 'message', 'content')
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return [] if content.nil?
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JSON.parse(content.strip).fetch('notes', [])
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rescue JSON::ParserError => e
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Rails.logger.error "Error in parsing GPT processed response: #{e.message}"
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[]
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end
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end
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