571 lines
16 KiB
JSON
571 lines
16 KiB
JSON
{
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"REPORT": {
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"HEADER": "對話",
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"LOADING_CHART": "正在載入图表數據...",
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"NO_ENOUGH_DATA": "我們没有收到足夠的數據來生成報表，請稍後再試。",
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"DOWNLOAD_AGENT_REPORTS": "下載客服報告",
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"DATA_FETCHING_FAILED": "Failed to fetch data, please try again later.",
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"SUMMARY_FETCHING_FAILED": "Failed to fetch summary, please try again later.",
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"METRICS": {
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"CONVERSATIONS": {
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"NAME": "對話",
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"DESC": "(總計)"
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},
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"INCOMING_MESSAGES": {
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"NAME": "收到的消息",
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"DESC": "(總計)"
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},
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"OUTGOING_MESSAGES": {
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"NAME": "發送的消息",
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"DESC": "(總計)"
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},
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"FIRST_RESPONSE_TIME": {
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"NAME": "First Response Time",
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"DESC": "( 平均)",
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"INFO_TEXT": "Total number of conversations used for computation:",
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"TOOLTIP_TEXT": "First Response Time is {metricValue} (based on {conversationCount} conversations)"
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},
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"RESOLUTION_TIME": {
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"NAME": "解決時間",
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"DESC": "( 平均)",
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"INFO_TEXT": "Total number of conversations used for computation:",
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"TOOLTIP_TEXT": "Resolution Time is {metricValue} (based on {conversationCount} conversations)"
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},
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"RESOLUTION_COUNT": {
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"NAME": "已解決的數量",
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"DESC": "(總計)"
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},
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"BOT_RESOLUTION_COUNT": {
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"NAME": "已解決的數量",
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"DESC": "(總計)"
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},
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"BOT_HANDOFF_COUNT": {
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"NAME": "Handoff Count",
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"DESC": "(總計)"
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},
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"REPLY_TIME": {
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"NAME": "Customer waiting time",
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"TOOLTIP_TEXT": "Waiting time is {metricValue} (based on {conversationCount} replies)",
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"DESC": ""
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}
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},
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"DATE_RANGE_OPTIONS": {
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"LAST_7_DAYS": "最近7天",
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"LAST_30_DAYS": "最近30天",
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"LAST_3_MONTHS": "三個月內",
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"LAST_6_MONTHS": "六個月內",
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"LAST_YEAR": "去年",
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"CUSTOM_DATE_RANGE": "自定日期範圍"
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},
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"CUSTOM_DATE_RANGE": {
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"CONFIRM": "套用",
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"PLACEHOLDER": "Select date range"
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},
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"GROUP_BY_FILTER_DROPDOWN_LABEL": "Group By",
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"DURATION_FILTER_LABEL": "Duration",
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"GROUPING_OPTIONS": {
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"DAY": "Day",
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"WEEK": "Week",
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"MONTH": "Month",
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"YEAR": "Month"
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},
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"GROUP_BY_DAY_OPTIONS": [
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{
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"id": 1,
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"groupBy": "Day"
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}
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],
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"GROUP_BY_WEEK_OPTIONS": [
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{
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"id": 1,
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"groupBy": "Day"
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},
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{
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"id": 2,
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"groupBy": "Week"
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}
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],
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"GROUP_BY_MONTH_OPTIONS": [
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{
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"id": 1,
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"groupBy": "Day"
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},
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{
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"id": 2,
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"groupBy": "Week"
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},
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{
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"id": 3,
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"groupBy": "Month"
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}
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],
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"GROUP_BY_YEAR_OPTIONS": [
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{
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"id": 1,
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"groupBy": "Day"
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},
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{
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"id": 2,
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"groupBy": "Week"
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},
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{
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"id": 3,
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"groupBy": "Month"
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}
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],
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"BUSINESS_HOURS": "服務時間",
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"FILTER_ACTIONS": {
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"CLEAR_FILTER": "Clear filter",
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"EMPTY_LIST": "No results found"
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},
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"PAGINATION": {
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"RESULTS": "Showing {start} to {end} of {total} results",
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"PER_PAGE_TEMPLATE": "{size} / page"
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}
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},
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"AGENT_REPORTS": {
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"HEADER": "客服總覽",
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"DESCRIPTION": "Easily track agent performance with key metrics such as conversations, response times, resolution times, and resolved cases. Click an agent’s name to learn more.",
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"LOADING_CHART": "正在載入图表數據...",
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"NO_ENOUGH_DATA": "我們没有收到足夠的數據來生成報表，請稍後再試。",
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"DOWNLOAD_AGENT_REPORTS": "下載客服報告",
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"FILTER_DROPDOWN_LABEL": "選擇客服",
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"METRICS": {
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"CONVERSATIONS": {
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"NAME": "對話",
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"DESC": "(總計)"
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},
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"INCOMING_MESSAGES": {
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"NAME": "收到的消息",
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"DESC": "(總計)"
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},
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"OUTGOING_MESSAGES": {
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"NAME": "發送的消息",
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"DESC": "(總計)"
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},
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"FIRST_RESPONSE_TIME": {
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"NAME": "First Response Time",
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"DESC": "( 平均)",
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"INFO_TEXT": "Total number of conversations used for computation:",
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"TOOLTIP_TEXT": "First Response Time is {metricValue} (based on {conversationCount} conversations)"
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},
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"RESOLUTION_TIME": {
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"NAME": "解決時間",
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"DESC": "( 平均)",
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"INFO_TEXT": "Total number of conversations used for computation:",
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"TOOLTIP_TEXT": "Resolution Time is {metricValue} (based on {conversationCount} conversations)"
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},
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"RESOLUTION_COUNT": {
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"NAME": "已解決的數量",
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"DESC": "(總計)"
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}
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},
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"DATE_RANGE": [
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{
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"id": 0,
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"name": "最近7天"
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},
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{
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"id": 1,
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"name": "最近30天"
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},
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{
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"id": 2,
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"name": "三個月內"
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},
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{
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"id": 3,
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"name": "六個月內"
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},
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{
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"id": 4,
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"name": "去年"
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},
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{
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"id": 5,
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"name": "Custom date range"
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}
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],
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"CUSTOM_DATE_RANGE": {
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"CONFIRM": "套用",
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"PLACEHOLDER": "選擇日期範圍"
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}
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},
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"LABEL_REPORTS": {
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"HEADER": "Labels Overview",
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"DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
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"LOADING_CHART": "正在載入图表數據...",
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"NO_ENOUGH_DATA": "我們没有收到足夠的數據來生成報表，請稍後再試。",
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"DOWNLOAD_LABEL_REPORTS": "Download label reports",
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"FILTER_DROPDOWN_LABEL": "Select Label",
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"METRICS": {
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"CONVERSATIONS": {
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"NAME": "對話",
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"DESC": "(總計)"
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},
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"INCOMING_MESSAGES": {
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"NAME": "收到的消息",
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"DESC": "(總計)"
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},
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"OUTGOING_MESSAGES": {
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"NAME": "發送的消息",
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"DESC": "(總計)"
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},
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"FIRST_RESPONSE_TIME": {
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"NAME": "First Response Time",
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"DESC": "( 平均)",
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"INFO_TEXT": "Total number of conversations used for computation:",
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"TOOLTIP_TEXT": "First Response Time is {metricValue} (based on {conversationCount} conversations)"
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},
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"RESOLUTION_TIME": {
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"NAME": "解決時間",
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"DESC": "( 平均)",
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"INFO_TEXT": "Total number of conversations used for computation:",
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"TOOLTIP_TEXT": "Resolution Time is {metricValue} (based on {conversationCount} conversations)"
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},
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"RESOLUTION_COUNT": {
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"NAME": "已解決的數量",
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"DESC": "(總計)"
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}
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},
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"DATE_RANGE": [
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{
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"id": 0,
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"name": "最近7天"
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},
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{
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"id": 1,
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"name": "最近30天"
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},
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{
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"id": 2,
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"name": "三個月內"
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},
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{
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"id": 3,
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"name": "六個月內"
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},
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{
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"id": 4,
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"name": "去年"
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},
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{
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"id": 5,
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"name": "自定日期範圍"
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}
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],
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"CUSTOM_DATE_RANGE": {
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"CONFIRM": "套用",
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"PLACEHOLDER": "選擇日期範圍"
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}
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},
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"INBOX_REPORTS": {
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"HEADER": "Inbox Overview",
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"DESCRIPTION": "Quickly view your inbox performance with key metrics like conversations, response times, resolution times, and resolved cases—all in one place. Click an inbox name for more details.",
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"LOADING_CHART": "正在載入图表數據...",
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"NO_ENOUGH_DATA": "我們没有收到足夠的數據來生成報表，請稍後再試。",
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"DOWNLOAD_INBOX_REPORTS": "Download inbox reports",
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"FILTER_DROPDOWN_LABEL": "選擇收件匣",
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"METRICS": {
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"CONVERSATIONS": {
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"NAME": "對話",
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"DESC": "(總計)"
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},
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"INCOMING_MESSAGES": {
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"NAME": "收到的消息",
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"DESC": "(總計)"
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},
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"OUTGOING_MESSAGES": {
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"NAME": "發送的消息",
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"DESC": "(總計)"
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},
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"FIRST_RESPONSE_TIME": {
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"NAME": "First Response Time",
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"DESC": "( 平均)",
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"INFO_TEXT": "Total number of conversations used for computation:",
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"TOOLTIP_TEXT": "First Response Time is {metricValue} (based on {conversationCount} conversations)"
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},
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"RESOLUTION_TIME": {
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"NAME": "解決時間",
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"DESC": "( 平均)",
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"INFO_TEXT": "Total number of conversations used for computation:",
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"TOOLTIP_TEXT": "Resolution Time is {metricValue} (based on {conversationCount} conversations)"
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},
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"RESOLUTION_COUNT": {
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"NAME": "已解決的數量",
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"DESC": "(總計)"
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}
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},
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"DATE_RANGE": [
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{
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"id": 0,
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"name": "最近7天"
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},
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{
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"id": 1,
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"name": "最近30天"
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},
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{
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"id": 2,
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"name": "三個月內"
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},
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{
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"id": 3,
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"name": "六個月內"
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},
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{
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"id": 4,
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"name": "去年"
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},
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{
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"id": 5,
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"name": "Custom date range"
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}
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],
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"CUSTOM_DATE_RANGE": {
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"CONFIRM": "套用",
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"PLACEHOLDER": "選擇日期範圍"
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}
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},
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"TEAM_REPORTS": {
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"HEADER": "Team Overview",
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"DESCRIPTION": "Get a snapshot of your team’s performance with essential metrics, including conversations, response times, resolution times, and resolved cases. Click a team name for more details.",
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"LOADING_CHART": "正在載入图表數據...",
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"NO_ENOUGH_DATA": "我們没有收到足夠的數據來生成報表，請稍後再試。",
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"DOWNLOAD_TEAM_REPORTS": "Download team reports",
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"FILTER_DROPDOWN_LABEL": "Select Team",
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"METRICS": {
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"CONVERSATIONS": {
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"NAME": "對話",
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"DESC": "(總計)"
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},
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"INCOMING_MESSAGES": {
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"NAME": "收到的消息",
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"DESC": "(總計)"
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},
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"OUTGOING_MESSAGES": {
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"NAME": "發送的消息",
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"DESC": "(總計)"
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},
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"FIRST_RESPONSE_TIME": {
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"NAME": "First Response Time",
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"DESC": "( 平均)",
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"INFO_TEXT": "Total number of conversations used for computation:",
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"TOOLTIP_TEXT": "First Response Time is {metricValue} (based on {conversationCount} conversations)"
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},
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"RESOLUTION_TIME": {
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"NAME": "解決時間",
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"DESC": "( 平均)",
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"INFO_TEXT": "Total number of conversations used for computation:",
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"TOOLTIP_TEXT": "Resolution Time is {metricValue} (based on {conversationCount} conversations)"
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},
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"RESOLUTION_COUNT": {
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"NAME": "已解決的數量",
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"DESC": "(總計)"
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}
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},
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"DATE_RANGE": [
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{
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"id": 0,
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"name": "最近7天"
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},
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{
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"id": 1,
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"name": "最近30天"
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},
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{
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"id": 2,
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"name": "三個月內"
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},
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{
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"id": 3,
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"name": "六個月內"
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},
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{
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"id": 4,
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"name": "去年"
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},
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{
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"id": 5,
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"name": "自定日期範圍"
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}
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],
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"CUSTOM_DATE_RANGE": {
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"CONFIRM": "套用",
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"PLACEHOLDER": "選擇日期範圍"
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}
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},
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"CSAT_REPORTS": {
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"HEADER": "CSAT Reports",
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"NO_RECORDS": "There are no CSAT survey responses available.",
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"DOWNLOAD": "Download CSAT Reports",
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"DOWNLOAD_FAILED": "Failed to download CSAT Reports",
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"FILTERS": {
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"AGENTS": {
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"PLACEHOLDER": "Choose Agents"
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}
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},
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"TABLE": {
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"HEADER": {
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"CONTACT_NAME": "聯絡人",
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"AGENT_NAME": "Assigned agent",
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"RATING": "Rating",
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"FEEDBACK_TEXT": "Feedback comment"
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}
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},
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"METRIC": {
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"TOTAL_RESPONSES": {
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"LABEL": "Total responses",
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"TOOLTIP": "Total number of responses collected"
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},
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"SATISFACTION_SCORE": {
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"LABEL": "Satisfaction score",
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"TOOLTIP": "Total number of positive responses / Total number of responses * 100"
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},
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"RESPONSE_RATE": {
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"LABEL": "Response rate",
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"TOOLTIP": "Total number of responses / Total number of CSAT survey messages sent * 100"
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}
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}
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},
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"BOT_REPORTS": {
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"HEADER": "Bot Reports",
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"METRIC": {
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"TOTAL_CONVERSATIONS": {
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"LABEL": "No. of Conversations",
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"TOOLTIP": "Total number of conversations handled by the bot"
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},
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"TOTAL_RESPONSES": {
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"LABEL": "Total Responses",
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"TOOLTIP": "Total number of responses sent by the bot"
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},
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"RESOLUTION_RATE": {
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"LABEL": "Resolution Rate",
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"TOOLTIP": "Total number of conversations resolved by the bot / Total number of conversations handled by the bot * 100"
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},
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"HANDOFF_RATE": {
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"LABEL": "Handoff Rate",
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"TOOLTIP": "Total number of conversations handed off to agents / Total number of conversations handled by the bot * 100"
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}
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}
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},
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"OVERVIEW_REPORTS": {
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"HEADER": "總覽",
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"LIVE": "Live",
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"ACCOUNT_CONVERSATIONS": {
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"HEADER": "Open Conversations",
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"LOADING_MESSAGE": "Loading conversation metrics...",
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"OPEN": "開啟",
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"UNATTENDED": "無人處理",
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"UNASSIGNED": "未指派的",
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"PENDING": "待處理"
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},
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"CONVERSATION_HEATMAP": {
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"HEADER": "Conversation Traffic",
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"NO_CONVERSATIONS": "No conversations",
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"CONVERSATION": "{count} conversation",
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"CONVERSATIONS": "{count} conversations",
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"DOWNLOAD_REPORT": "Download report"
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},
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"AGENT_CONVERSATIONS": {
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"HEADER": "Conversations by agents",
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"LOADING_MESSAGE": "Loading agent metrics...",
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"NO_AGENTS": "There are no conversations by agents",
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"TABLE_HEADER": {
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"AGENT": "客服",
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"OPEN": "OPEN",
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"UNATTENDED": "無人處理",
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"STATUS": "狀態"
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}
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},
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"TEAM_CONVERSATIONS": {
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"ALL_TEAMS": "All Teams",
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"HEADER": "Conversations by teams",
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"LOADING_MESSAGE": "Loading team metrics...",
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"NO_TEAMS": "There is no data available",
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"TABLE_HEADER": {
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"TEAM": "Team",
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"OPEN": "打開",
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"UNATTENDED": "無人處理",
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"STATUS": "狀態"
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}
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},
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"AGENT_STATUS": {
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"HEADER": "客服狀態",
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"ONLINE": "上線",
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"BUSY": "忙碌中",
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"OFFLINE": "離線"
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}
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},
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"DAYS_OF_WEEK": {
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"SUNDAY": "Sunday",
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"MONDAY": "Monday",
|
||
"TUESDAY": "Tuesday",
|
||
"WEDNESDAY": "Wednesday",
|
||
"THURSDAY": "Thursday",
|
||
"FRIDAY": "Friday",
|
||
"SATURDAY": "Saturday"
|
||
},
|
||
"SLA_REPORTS": {
|
||
"HEADER": "SLA Reports",
|
||
"NO_RECORDS": "SLA applied conversations are not available.",
|
||
"LOADING": "Loading SLA data...",
|
||
"DOWNLOAD_SLA_REPORTS": "Download SLA reports",
|
||
"DOWNLOAD_FAILED": "Failed to download SLA Reports",
|
||
"DROPDOWN": {
|
||
"ADD_FIlTER": "添加查詢條件",
|
||
"CLEAR_ALL": "Clear all",
|
||
"CLEAR_FILTER": "Clear filter",
|
||
"EMPTY_LIST": "No results found",
|
||
"NO_FILTER": "No filters available",
|
||
"SEARCH": "Search filter",
|
||
"INPUT_PLACEHOLDER": {
|
||
"SLA": "SLA name",
|
||
"AGENTS": "客服名稱",
|
||
"INBOXES": "收件匣名稱",
|
||
"LABELS": "標籤名稱",
|
||
"TEAMS": "團隊名稱"
|
||
},
|
||
"SLA": "SLA Policy",
|
||
"INBOXES": "收件匣",
|
||
"AGENTS": "客服",
|
||
"LABELS": "Label",
|
||
"TEAMS": "Team"
|
||
},
|
||
"WITH": "with",
|
||
"METRICS": {
|
||
"HIT_RATE": {
|
||
"LABEL": "Hit Rate",
|
||
"TOOLTIP": "Percentage of SLAs created were completed successfully"
|
||
},
|
||
"NO_OF_MISSES": {
|
||
"LABEL": "Number of Misses",
|
||
"TOOLTIP": "Total SLA misses in a certain period"
|
||
},
|
||
"NO_OF_CONVERSATIONS": {
|
||
"LABEL": "Number of Conversations",
|
||
"TOOLTIP": "Total number of conversations with SLA"
|
||
}
|
||
},
|
||
"TABLE": {
|
||
"HEADER": {
|
||
"POLICY": "Policy",
|
||
"CONVERSATION": "對話",
|
||
"AGENT": "客服"
|
||
},
|
||
"VIEW_DETAILS": "View Details"
|
||
}
|
||
},
|
||
"SUMMARY_REPORTS": {
|
||
"INBOX": "收件匣",
|
||
"AGENT": "客服",
|
||
"TEAM": "Team",
|
||
"LABEL": "Label",
|
||
"AVG_RESOLUTION_TIME": "Avg. Resolution Time",
|
||
"AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
|
||
"AVG_REPLY_TIME": "Avg. Customer Waiting Time",
|
||
"RESOLUTION_COUNT": "已解決的數量",
|
||
"CONVERSATIONS": "No. of conversations"
|
||
}
|
||
}
|