c52282307a
Following https://github.com/chatwoot/chatwoot/pull/10604, this PR introduces similar reporting features for Agents and Teams. Updates in this PR: - Added additional methods to the base class to avoid repetition. - Improve reporting for Teams and Agents to include resolution count.
51 lines
1.4 KiB
Ruby
51 lines
1.4 KiB
Ruby
class V2::Reports::InboxSummaryBuilder < V2::Reports::BaseSummaryBuilder
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pattr_initialize [:account!, :params!]
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def build
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load_data
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prepare_report
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end
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private
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attr_reader :conversations_count, :resolved_count,
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:avg_resolution_time, :avg_first_response_time, :avg_reply_time
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def load_data
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@conversations_count = fetch_conversations_count
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@resolved_count = fetch_resolved_count
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@avg_resolution_time = fetch_average_time('conversation_resolved')
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@avg_first_response_time = fetch_average_time('first_response')
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@avg_reply_time = fetch_average_time('reply_time')
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end
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def fetch_conversations_count
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account.conversations.where(created_at: range).group(group_by_key).count
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end
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def prepare_report
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account.inboxes.map do |inbox|
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build_inbox_stats(inbox)
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end
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end
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def build_inbox_stats(inbox)
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{
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id: inbox.id,
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conversations_count: conversations_count[inbox.id] || 0,
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resolved_conversations_count: resolved_count[inbox.id] || 0,
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avg_resolution_time: avg_resolution_time[inbox.id],
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avg_first_response_time: avg_first_response_time[inbox.id],
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avg_reply_time: avg_reply_time[inbox.id]
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}
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end
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def group_by_key
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:inbox_id
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end
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def average_value_key
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ActiveModel::Type::Boolean.new.cast(params[:business_hours]) ? :value_in_business_hours : :value
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end
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end
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