c52282307a
Following https://github.com/chatwoot/chatwoot/pull/10604, this PR introduces similar reporting features for Agents and Teams. Updates in this PR: - Added additional methods to the base class to avoid repetition. - Improve reporting for Teams and Agents to include resolution count.
51 lines
1.2 KiB
Ruby
51 lines
1.2 KiB
Ruby
class V2::Reports::BaseSummaryBuilder
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include DateRangeHelper
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def build
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load_data
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prepare_report
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end
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private
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def load_data
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@conversations_count = fetch_conversations_count
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@resolved_count = fetch_resolved_count
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@avg_resolution_time = fetch_average_time('conversation_resolved')
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@avg_first_response_time = fetch_average_time('first_response')
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@avg_reply_time = fetch_average_time('reply_time')
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end
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def reporting_events
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@reporting_events ||= account.reporting_events.where(created_at: range)
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end
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def fetch_conversations_count
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# Override this method
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end
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def fetch_average_time(event_name)
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get_grouped_average(reporting_events.where(name: event_name))
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end
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def fetch_resolved_count
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reporting_events.where(name: 'conversation_resolved').group(group_by_key).count
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end
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def group_by_key
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# Override this method
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end
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def prepare_report
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# Override this method
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end
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def get_grouped_average(events)
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events.group(group_by_key).average(average_value_key)
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end
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def average_value_key
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ActiveModel::Type::Boolean.new.cast(params[:business_hours]).present? ? :value_in_business_hours : :value
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end
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end
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