c52282307a
Following https://github.com/chatwoot/chatwoot/pull/10604, this PR introduces similar reporting features for Agents and Teams. Updates in this PR: - Added additional methods to the base class to avoid repetition. - Improve reporting for Teams and Agents to include resolution count.
40 lines
998 B
Ruby
40 lines
998 B
Ruby
class V2::Reports::AgentSummaryBuilder < V2::Reports::BaseSummaryBuilder
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pattr_initialize [:account!, :params!]
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def build
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load_data
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prepare_report
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end
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private
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attr_reader :conversations_count, :resolved_count,
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:avg_resolution_time, :avg_first_response_time, :avg_reply_time
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def fetch_conversations_count
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account.conversations.where(created_at: range).group('assignee_id').count
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end
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def prepare_report
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account.account_users.map do |account_user|
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build_agent_stats(account_user)
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end
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end
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def build_agent_stats(account_user)
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user_id = account_user.user_id
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{
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id: user_id,
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conversations_count: conversations_count[user_id] || 0,
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resolved_conversations_count: resolved_count[user_id] || 0,
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avg_resolution_time: avg_resolution_time[user_id],
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avg_first_response_time: avg_first_response_time[user_id],
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avg_reply_time: avg_reply_time[user_id]
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}
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end
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def group_by_key
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:user_id
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end
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end
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