## Summary This PR enables and surfaces **conversation workflow** for social-style channels that should support either: - `Create new conversations` after resolve, or - `Reopen same conversation` ## What is included - Adds the conversation workflow setting UI as card-based options in Inbox Settings. - Expands channel availability in settings to include channels like: - Telegram - TikTok - Instagram - Line - WhatsApp - Facebook - Updates conversation selection behavior for Line incoming messages to respect the workflow (reopen vs create-new-after-resolved). - Updates TikTok conversation selection behavior to respect the workflow (reopen vs create-new-after-resolved). - Keeps email behavior unchanged (always starts a new thread). Fixes: https://github.com/chatwoot/chatwoot/issues/8426 ## Screenshot <img width="1400" height="900" alt="pr11079-workflow-sender-clear-tight" src="https://github.com/user-attachments/assets/9456821f-8d83-4924-8dcf-7503c811a7b1" /> ## How To Reproduce 1. Open `Settings -> Inboxes -> <Telegram/TikTok/Instagram/Line/Facebook/WhatsApp inbox> -> Settings`. 2. Verify **Conversation workflow** is visible with the two card options. 3. Toggle between both options and save. 4. For Line and TikTok, verify resolved-conversation behavior follows the selected workflow. ## Testing - `RAILS_ENV=test bundle exec rspec spec/builders/messages/instagram/message_builder_spec.rb:213 spec/builders/messages/instagram/message_builder_spec.rb:255 spec/builders/messages/instagram/messenger/message_builder_spec.rb:228 spec/builders/messages/instagram/messenger/message_builder_spec.rb:293 spec/services/tiktok/message_service_spec.rb` - Result: `16 examples, 0 failures` ## Follow-up - Migrate Website Live Chat workflow settings into this same conversation-workflow settings model. - Add Voice channel support for this workflow setting. --------- Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com> Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com> Co-authored-by: iamsivin <iamsivin@gmail.com>
78 lines
2.5 KiB
Ruby
78 lines
2.5 KiB
Ruby
module Tiktok::MessagingHelpers
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private
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def create_contact_inbox(channel, tt_conversation_id, from, from_id)
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::ContactInboxWithContactBuilder.new(
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source_id: tt_conversation_id,
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inbox: channel.inbox,
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contact_attributes: contact_attributes(from, from_id)
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).perform
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end
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def contact_attributes(from, from_id)
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{
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name: from,
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additional_attributes: contact_additional_attributes(from, from_id)
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}
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end
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def contact_additional_attributes(from, from_id)
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{
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# TODO: Remove this once we show the social_tiktok_user_name in the UI instead of the username
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username: from,
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social_profiles: { tiktok: from },
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social_tiktok_user_id: from_id,
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social_tiktok_user_name: from
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}
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end
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def find_conversation(channel, tt_conversation_id)
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contact_inbox = channel.inbox.contact_inboxes.find_by(source_id: tt_conversation_id)
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return if contact_inbox.blank?
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if channel.inbox.lock_to_single_conversation
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contact_inbox.conversations.order(created_at: :desc).first
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else
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contact_inbox.conversations.where.not(status: :resolved).order(created_at: :desc).first ||
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contact_inbox.conversations.order(created_at: :desc).first
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end
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end
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def create_conversation(channel, contact_inbox, tt_conversation_id)
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::Conversation.create!(conversation_params(channel, contact_inbox, tt_conversation_id))
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end
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def conversation_params(channel, contact_inbox, tt_conversation_id)
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{
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account_id: channel.inbox.account_id,
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inbox_id: channel.inbox.id,
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contact_id: contact_inbox.contact.id,
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contact_inbox_id: contact_inbox.id,
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additional_attributes: conversation_additional_attributes(tt_conversation_id)
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}
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end
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def conversation_additional_attributes(tt_conversation_id)
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{
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conversation_id: tt_conversation_id
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}
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end
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def find_message(tt_conversation_id, tt_message_id)
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message = Message.find_by(source_id: tt_message_id)
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message_conversation_id = message&.conversation&.[](:additional_attributes)&.[]('conversation_id')
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return if message_conversation_id != tt_conversation_id
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message
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end
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def fetch_attachment(channel, tt_conversation_id, tt_message_id, tt_image_media_id)
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file_download_url = tiktok_client(channel).file_download_url(tt_conversation_id, tt_message_id, tt_image_media_id)
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Down.download(file_download_url, headers: { 'x-user' => channel.validated_access_token })
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end
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def tiktok_client(channel)
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Tiktok::Client.new(business_id: channel.business_id, access_token: channel.validated_access_token)
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end
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end
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