Muhsin Keloth 99997a701a feat: Add twilio content templates (#12277) ...

Implements comprehensive Twilio WhatsApp content template support (Phase
1) enabling text, media, and quick reply templates with proper parameter
conversion, sync capabilities, and feature flag protection.

###  Features Implemented

  **Template Types Supported**

  - Basic Text Templates: Simple text with variables ({{1}}, {{2}})
  - Media Templates: Image/Video/Document templates with text variables
  - Quick Reply Templates: Interactive button templates
- Phase 2 (Future): List Picker, Call-to-Action, Catalog, Carousel,
Authentication templates

  **Template Synchronization**

- API Endpoint: POST
/api/v1/accounts/{account_id}/inboxes/{inbox_id}/sync_templates
  - Background Job: Channels::Twilio::TemplatesSyncJob
  - Storage: JSONB format in channel_twilio_sms.content_templates
  - Auto-categorization: UTILITY, MARKETING, AUTHENTICATION categories

 ###  Template Examples Tested


  #### Text template
```
  { "name": "greet", "language": "en" }
```
  #### Template with variables
```
  { "name": "order_status", "parameters": [{"type": "body", "parameters": [{"text": "John"}]}] }
```

  #### Media template with image
```
  { "name": "product_showcase", "parameters": [
    {"type": "header", "parameters": [{"image": {"link": "image.jpg"}}]},
    {"type": "body", "parameters": [{"text": "iPhone"}, {"text": "$999"}]}
  ]}
```
#### Preview

<img width="1362" height="1058" alt="CleanShot 2025-08-26 at 10 01
51@2x"
src="https://github.com/user-attachments/assets/cb280cea-08c3-44ca-8025-58a96cb3a451"
/>

<img width="1308" height="1246" alt="CleanShot 2025-08-26 at 10 02
02@2x"
src="https://github.com/user-attachments/assets/9ea8537a-61e9-40f5-844f-eaad337e1ddd"
/>

#### User guide

https://www.chatwoot.com/hc/user-guide/articles/1756195741-twilio-content-templates

---------

Co-authored-by: Copilot <175728472+Copilot@users.noreply.github.com>
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>

2025-08-29 16:13:25 +05:30

..

advancedFilters.json

feat(v4): Add new conversation filters component (#10502)

2024-11-27 20:05:54 -08:00

agentBots.json

feat: Ability to reset api_access_token (#11565)

2025-05-29 14:42:13 +05:30

agentMgmt.json

fix: Translate "None" option in agent assignment dropdown (#11060)

2025-03-11 14:49:27 -07:00

attributesMgmt.json

fix: Translate Priority and Messages types in Automations and Macros (#11741)

2025-07-08 12:40:40 +05:30

auditLogs.json

feat: Add conversation delete feature (#11677)

2025-06-05 15:53:17 -05:00

automation.json

feat: Add automation rule event conversation resolved (#9669)

2025-08-13 12:57:14 +05:30

bulkActions.json

chore: update interpolation syntax for i18n files (#10198)

2024-10-07 11:12:40 -07:00

campaign.json

feat: WhatsApp campaigns (#11910)

2025-07-16 09:04:02 +05:30

cannedMgmt.json

feat: Vite + vue 3 💚 (#10047)

2024-10-02 00:36:30 -07:00

chatlist.json

feat: Adds support for telegram contact sharing (#10841)

2025-02-06 14:23:08 +05:30

components.json

chore: Add "Coming Soon" overlay to voice channel selector (#11835)

2025-06-30 14:30:09 +05:30

contact.json

feat: Add twilio content templates (#12277)

2025-08-29 16:13:25 +05:30

contactFilters.json

fix: Contact filter attribute groups (#10080)

2024-09-06 13:41:48 +05:30

contentTemplates.json

feat: Add twilio content templates (#12277)

2025-08-29 16:13:25 +05:30

conversation.json

chore: Add new tab and copy link to conversation context menu (#12089)

2025-08-04 15:22:20 -07:00

csatMgmt.json

feat: more CSAT filters (#7038)

2023-05-18 22:50:46 +05:30

customRole.json

feat: Vite + vue 3 💚 (#10047)

2024-10-02 00:36:30 -07:00

datePicker.json

feat: Custom date picker (#9247)

2024-04-29 14:43:57 +05:30

emoji.json

feat: Adds the ability to set an emoji for help center category (#8111)

2023-10-20 13:52:30 +05:30

general.json

feat: Update the UI to support the change for Copilot as a universal copilot (#11618)

2025-05-29 12:35:10 +05:30

generalSettings.json

fix: Translate Priority and Messages types in Automations and Macros (#11741)

2025-07-08 12:40:40 +05:30

helpCenter.json

chore: Improve portal settings validation and error handling (#12134)

2025-08-10 17:39:59 -07:00

inbox.json

feat: add reauth flow for wa embedded signup (#11940)

2025-08-08 01:48:45 +05:30

inboxMgmt.json

feat: Add QR codes for WhatsApp, Messenger, and Telegram on inbox finish page (#12257)

2025-08-27 11:53:03 +05:30

index.js

feat: Add twilio content templates (#12277)

2025-08-29 16:13:25 +05:30

integrationApps.json

chore: Update settings to match the new design (#11084)

2025-03-14 14:28:14 +05:30

integrations.json

feat: Add feature_citation toggle for Captain assistants (#12052)

2025-08-11 13:06:20 +05:30

labelsMgmt.json

feat: Vite + vue 3 💚 (#10047)

2024-10-02 00:36:30 -07:00

login.json

feat: Vite + vue 3 💚 (#10047)

2024-10-02 00:36:30 -07:00

macros.json

fix: Translate Priority and Messages types in Automations and Macros (#11741)

2025-07-08 12:40:40 +05:30

report.json

feat: label reports overview (#11194)

2025-06-11 14:35:46 +05:30

resetPassword.json

feat: Support dark mode in login pages (#7420)

2023-07-01 07:49:52 +05:30

search.json

feat: allow searching articles in omnisearch (#11558)

2025-05-28 13:50:50 +05:30

setNewPassword.json

feat: update product copy [CWM-45] (#6372)

2023-04-25 22:02:15 -07:00

settings.json

feat: Add full change log to profile (#12215)

2025-08-18 21:40:13 +05:30

signup.json

fix: signup form broken in production (#10206)

2024-10-03 11:23:30 +05:30

sla.json

feat: Update the design for integration page (#9825)

2024-07-24 16:35:40 -07:00

teamsSettings.json

chore: update interpolation syntax for i18n files (#10198)

2024-10-07 11:12:40 -07:00

webhooks.json

Feature: As a admin, I should be able to add webhooks to account (#572)

2020-02-29 17:43:49 +05:30

whatsappTemplates.json

feat: WhatsApp enhanced templates front end changes (#12117)

2025-08-12 18:53:19 +05:30