f422c83c26
Adds a Call model to track voice call state across providers (Twilio, WhatsApp). This replaces storing call data in conversation.additional_attributes and provides a foundation for call analytics multi-call-per-conversation support, and future voice providers. --------- Co-authored-by: Muhsin <12408980+muhsin-k@users.noreply.github.com>
56 lines
2.0 KiB
Ruby
56 lines
2.0 KiB
Ruby
# == Schema Information
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#
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# Table name: calls
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#
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# id :bigint not null, primary key
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# direction :integer not null
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# duration_seconds :integer
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# end_reason :string
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# meta :jsonb
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# provider :integer default("twilio"), not null
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# started_at :datetime
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# status :string default("ringing"), not null
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# transcript :text
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# created_at :datetime not null
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# updated_at :datetime not null
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# accepted_by_agent_id :bigint
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# account_id :bigint not null
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# contact_id :bigint not null
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# conversation_id :bigint not null
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# inbox_id :bigint not null
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# message_id :bigint
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# provider_call_id :string not null
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#
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# Indexes
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#
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# index_calls_on_account_id_and_contact_id (account_id,contact_id)
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# index_calls_on_account_id_and_conversation_id (account_id,conversation_id)
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# index_calls_on_message_id (message_id)
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# index_calls_on_provider_and_provider_call_id (provider,provider_call_id) UNIQUE
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#
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class Call < ApplicationRecord
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# All valid call statuses
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STATUSES = %w[ringing in_progress completed no_answer failed].freeze
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# Statuses where the call is finished and won't change again
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TERMINAL_STATUSES = %w[completed no_answer failed].freeze
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enum :provider, { twilio: 0, whatsapp: 1 }
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enum :direction, { incoming: 0, outgoing: 1 }
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belongs_to :account
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belongs_to :inbox
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belongs_to :conversation
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belongs_to :contact
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belongs_to :message, optional: true
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belongs_to :accepted_by_agent, class_name: 'User', optional: true
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has_one_attached :recording
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validates :provider_call_id, presence: true
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validates :provider, presence: true
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validates :direction, presence: true
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validates :status, presence: true, inclusion: { in: STATUSES }
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scope :active, -> { where.not(status: TERMINAL_STATUSES) }
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end
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