leadchat/spec/mailers/conversation_reply_mailer_spec.rb

# frozen_string_literal: true

require 'rails_helper'

RSpec.describe ConversationReplyMailer do
  describe 'reply' do
    let!(:account) { create(:account) }
    let!(:agent) { create(:user, email: 'agent1@example.com', account: account) }
    let(:class_instance) { described_class.new }
    let(:email_channel) { create(:channel_email, account: account) }

    before do
      allow(described_class).to receive(:new).and_return(class_instance)
      allow(class_instance).to receive(:smtp_config_set_or_development?).and_return(true)
    end

    context 'with summary' do
      let(:conversation) { create(:conversation, account: account, assignee: agent) }
      let(:message) do
        create(:message,
               account: account,
               conversation: conversation,
               content_attributes: {
                 cc_emails: 'agent_cc1@example.com',
                 bcc_emails: 'agent_bcc1@example.com'
               })
      end
      let(:new_message) do
        create(:message,
               account: account,
               conversation: conversation,
               content_attributes: {
                 cc_emails: 'agent_cc2@example.com',
                 bcc_emails: 'agent_bcc2@example.com'
               })
      end
      let(:cc_message) do
        create(:message,
               account: account,
               message_type: :outgoing,
               conversation: conversation,
               content_attributes: {
                 cc_emails: 'agent_cc1@example.com',
                 bcc_emails: 'agent_bcc1@example.com'
               })
      end

      let(:private_message) { create(:message, account: account, content: 'This is a private message', conversation: conversation) }
      let(:mail) { described_class.reply_with_summary(message.conversation, message.id).deliver_now }
      let(:cc_mail) { described_class.reply_with_summary(cc_message.conversation, message.id).deliver_now }

      it 'renders the default subject' do
        expect(mail.subject).to eq("[##{message.conversation.display_id}] New messages on this conversation")
      end

      it 'renders the subject in conversation as reply' do
        conversation.additional_attributes = { 'mail_subject': 'Mail Subject' }
        conversation.save!
        new_message.save!
        expect(mail.subject).to eq('Re: Mail Subject')
      end

      it 'not have private notes' do
        # make the message private
        private_message.private = true
        private_message.save!

        expect(mail.body.decoded).not_to include(private_message.content)
        expect(mail.body.decoded).to include(message.content)
      end

      it 'will not send email if conversation is already viewed by contact' do
        create(:message, message_type: 'outgoing', account: account, conversation: conversation)
        conversation.update(contact_last_seen_at: Time.zone.now)
        expect(mail).to be_nil
      end

      it 'will send email to cc and bcc email addresses' do
        expect(cc_mail.cc.first).to eq(cc_message.content_attributes[:cc_emails])
        expect(cc_mail.bcc.first).to eq(cc_message.content_attributes[:bcc_emails])
      end
    end

    context 'without assignee' do
      let(:conversation) { create(:conversation, assignee: nil) }
      let(:message) { create(:message, message_type: :outgoing, conversation: conversation) }
      let(:mail) { described_class.reply_with_summary(message.conversation, message.id).deliver_now }

      it 'has correct name' do
        expect(mail[:from].display_names).to eq(["#{message.sender.available_name} from #{message.conversation.inbox.sanitized_name}"])
      end
    end

    context 'without summary' do
      let(:conversation) { create(:conversation, assignee: agent, account: account).reload }
      let(:message_1) { create(:message, conversation: conversation, account: account, content: 'Outgoing Message 1').reload }
      let(:message_2) { build(:message, conversation: conversation, account: account, message_type: 'outgoing', content: 'Outgoing Message 2') }
      let(:private_message) do
        create(:message,
               content: 'This is a private message',
               conversation: conversation,
               account: account,
               message_type: 'outgoing').reload
      end
      let(:mail) { described_class.reply_without_summary(message_2.conversation, message_2.id).deliver_now }

      before do
        message_2.save!
      end

      it 'renders the default subject' do
        expect(mail.subject).to eq("[##{message_2.conversation.display_id}] New messages on this conversation")
      end

      it 'renders the subject in conversation' do
        conversation.additional_attributes = { 'mail_subject': 'Mail Subject' }
        conversation.save!
        expect(mail.subject).to eq('Mail Subject')
      end

      it 'not have private notes' do
        # make the message private
        private_message.private = true
        private_message.save!
        expect(mail.body.decoded).not_to include(private_message.content)
      end

      it 'onlies have the messages sent by the agent' do
        expect(mail.body.decoded).not_to include(message_1.content)
        expect(mail.body.decoded).to include(message_2.content)
      end

      it 'will not send email if conversation is already viewed by contact' do
        create(:message, message_type: 'outgoing', account: account, conversation: conversation)
        conversation.update(contact_last_seen_at: Time.zone.now)
        expect(mail).to be_nil
      end
    end

    context 'with email reply' do
      let(:conversation) { create(:conversation, assignee: agent, inbox: email_channel.inbox, account: account).reload }
      let(:message) { create(:message, conversation: conversation, account: account, message_type: 'outgoing', content: 'Outgoing Message 2') }
      let(:mail) { described_class.email_reply(message).deliver_now }

      it 'renders the subject' do
        expect(mail.subject).to eq("[##{message.conversation.display_id}] New messages on this conversation")
      end

      it 'renders the body' do
        expect(mail.decoded).to include message.content
      end

      it 'updates the source_id' do
        expect(mail.message_id).to eq message.source_id
      end

      context 'when message is a CSAT survey' do
        let(:csat_message) do
          create(:message, conversation: conversation, account: account, message_type: 'template',
                           content_type: 'input_csat', content: 'How would you rate our support?', sender: agent)
        end

        it 'includes CSAT survey URL in outgoing_content' do
          with_modified_env 'FRONTEND_URL' => 'https://app.chatwoot.com' do
            mail = described_class.email_reply(csat_message).deliver_now
            expect(mail.decoded).to include "https://app.chatwoot.com/survey/responses/#{conversation.uuid}"
          end
        end

        it 'uses outgoing_content for CSAT message body' do
          with_modified_env 'FRONTEND_URL' => 'https://app.chatwoot.com' do
            mail = described_class.email_reply(csat_message).deliver_now
            expect(mail.decoded).to include csat_message.outgoing_content
          end
        end
      end

      context 'with email attachments' do
        it 'includes small attachments as email attachments' do
          message_with_attachment = create(:message, conversation: conversation, account: account, message_type: 'outgoing',
                                                     content: 'Message with small attachment')
          attachment = message_with_attachment.attachments.new(account_id: account.id, file_type: :file)
          attachment.file.attach(io: Rails.root.join('spec/assets/avatar.png').open, filename: 'avatar.png', content_type: 'image/png')
          attachment.save!

          mail = described_class.email_reply(message_with_attachment).deliver_now

          # Should be attached to the email
          expect(mail.attachments.map(&:filename).map(&:to_s)).to include('avatar.png')
          # Should not be in large_attachments
          expect(mail.body.encoded).not_to include('Attachments:')
        end

        it 'renders large attachments as links in the email body' do
          message_with_large_attachment = create(:message, conversation: conversation, account: account, message_type: 'outgoing',
                                                           content: 'Message with large attachment')
          attachment = message_with_large_attachment.attachments.new(account_id: account.id, file_type: :file)
          attachment.file.attach(io: Rails.root.join('spec/assets/large_file.pdf').open, filename: 'large_file.pdf', content_type: 'application/pdf')
          attachment.save!

          mail = described_class.email_reply(message_with_large_attachment).deliver_now

          # Should NOT be attached to the email
          expect(mail.attachments.map(&:filename).map(&:to_s)).not_to include('large_file.pdf')
          # Should be rendered as a link in the body
          expect(mail.body.encoded).to include('Attachments:')
          expect(mail.body.encoded).to include('large_file.pdf')
          # Should render a link with large_file.pdf as the link text
          expect(mail.body.encoded).to match(%r{<a [^>]*>large_file\.pdf</a>})
          # Small file should not be rendered as a link in the body
          expect(mail.body.encoded).not_to match(%r{<a [^>]*>avatar\.png</a>})
        end

        it 'handles both small and large attachments correctly' do
          message_with_mixed_attachments = create(:message, conversation: conversation, account: account, message_type: 'outgoing',
                                                            content: 'Message with mixed attachments')

          # Small attachment
          small_attachment = message_with_mixed_attachments.attachments.new(account_id: account.id, file_type: :file)
          small_attachment.file.attach(io: Rails.root.join('spec/assets/avatar.png').open, filename: 'avatar.png', content_type: 'image/png')
          small_attachment.save!

          # Large attachment
          large_attachment = message_with_mixed_attachments.attachments.new(account_id: account.id, file_type: :file)
          large_attachment.file.attach(io: Rails.root.join('spec/assets/large_file.pdf').open, filename: 'large_file.pdf',
                                       content_type: 'application/pdf')
          large_attachment.save!

          mail = described_class.email_reply(message_with_mixed_attachments).deliver_now

          # Small file should be attached
          expect(mail.attachments.map(&:filename).map(&:to_s)).to include('avatar.png')
          # Large file should NOT be attached
          expect(mail.attachments.map(&:filename).map(&:to_s)).not_to include('large_file.pdf')

          # Large file should be rendered as a link in the body
          expect(mail.body.encoded).to include('Attachments:')
          expect(mail.body.encoded).to include('large_file.pdf')
          # Should render a link with large_file.pdf as the link text
          expect(mail.body.encoded).to match(%r{<a [^>]*>large_file\.pdf</a>})
          # Small file should not be rendered as a link in the body
          expect(mail.body.encoded).not_to match(%r{<a [^>]*>avatar\.png</a>})
        end
      end
    end

    context 'when smtp enabled for email channel' do
      let(:smtp_channel) do
        create(:channel_email, smtp_enabled: true, smtp_address: 'smtp.gmail.com', smtp_port: 587, smtp_login: 'smtp@gmail.com',
                               smtp_password: 'password', smtp_domain: 'smtp.gmail.com', account: account)
      end
      let(:conversation) { create(:conversation, assignee: agent, inbox: smtp_channel.inbox, account: account).reload }
      let(:message) { create(:message, conversation: conversation, account: account, message_type: 'outgoing', content: 'Outgoing Message 2') }

      it 'use smtp mail server' do
        mail = described_class.email_reply(message)
        expect(mail.delivery_method.settings.empty?).to be false
        expect(mail.delivery_method.settings[:address]).to eq 'smtp.gmail.com'
        expect(mail.delivery_method.settings[:port]).to eq 587
      end

      it 'renders sender name in the from address' do
        mail = described_class.email_reply(message)
        expect(mail['from'].value).to eq "#{message.sender.available_name} from #{smtp_channel.inbox.sanitized_name} <#{smtp_channel.email}>"
      end

      it 'renders sender name even when assignee is not present' do
        conversation.update(assignee_id: nil)
        mail = described_class.email_reply(message)
        expect(mail['from'].value).to eq "#{message.sender.available_name} from #{smtp_channel.inbox.sanitized_name} <#{smtp_channel.email}>"
      end

      it 'renders assignee name in the from address when sender_name not available' do
        message.update(sender_id: nil)
        mail = described_class.email_reply(message)
        expect(mail['from'].value).to eq "#{conversation.assignee.available_name} from #{smtp_channel.inbox.sanitized_name} <#{smtp_channel.email}>"
      end

      it 'renders inbox name as sender and assignee or business_name not present' do
        message.update(sender_id: nil)
        conversation.update(assignee_id: nil)

        mail = described_class.email_reply(message)
        expect(mail['from'].value).to eq "Notifications from #{smtp_channel.inbox.sanitized_name} <#{smtp_channel.email}>"
      end

      context 'when friendly name enabled' do
        before do
          conversation.inbox.update(sender_name_type: 0)
          conversation.inbox.update(business_name: 'Business Name')
        end

        it 'renders sender name as sender and assignee and business_name not present' do
          message.update(sender_id: nil)
          conversation.update(assignee_id: nil)
          conversation.inbox.update(business_name: nil)

          mail = described_class.email_reply(message)

          expect(mail['from'].value).to eq "Notifications from #{conversation.inbox.sanitized_name} <#{smtp_channel.email}>"
        end

        it 'renders sender name as sender and assignee nil and business_name present' do
          message.update(sender_id: nil)
          conversation.update(assignee_id: nil)

          mail = described_class.email_reply(message)

          expect(mail['from'].value).to eq(
            "Notifications from #{conversation.inbox.business_name} <#{smtp_channel.email}>"
          )
        end

        it 'renders sender name as sender nil and assignee and business_name present' do
          message.update(sender_id: nil)
          conversation.update(assignee_id: agent.id)

          mail = described_class.email_reply(message)
          expect(mail['from'].value).to eq "#{agent.available_name} from #{conversation.inbox.business_name} <#{smtp_channel.email}>"
        end

        it 'renders sender name as sender and assignee and business_name present' do
          agent_2 = create(:user, email: 'agent2@example.com', account: account)
          message.update(sender_id: agent_2.id)
          conversation.update(assignee_id: agent.id)

          mail = described_class.email_reply(message)
          expect(mail['from'].value).to eq "#{agent_2.available_name} from #{conversation.inbox.business_name} <#{smtp_channel.email}>"
        end
      end

      context 'when friendly name disabled' do
        before do
          conversation.inbox.update(sender_name_type: 1)
          conversation.inbox.update(business_name: 'Business Name')
        end

        it 'renders sender name as business_name not present' do
          message.update(sender_id: nil)
          conversation.update(assignee_id: nil)
          conversation.inbox.update(business_name: nil)

          mail = described_class.email_reply(message)

          expect(mail['from'].value).to eq "#{conversation.inbox.sanitized_name} <#{smtp_channel.email}>"
        end

        it 'renders sender name as business_name present' do
          message.update(sender_id: nil)
          conversation.update(assignee_id: nil)

          mail = described_class.email_reply(message)

          expect(mail['from'].value).to eq "#{conversation.inbox.business_name} <#{smtp_channel.email}>"
        end
      end
    end

    context 'when smtp enabled for microsoft email channel' do
      let(:ms_smtp_channel) do
        create(:channel_email, imap_login: 'smtp@outlook.com',
                               imap_enabled: true, account: account, provider: 'microsoft', provider_config: { access_token: 'access_token' })
      end
      let(:conversation) { create(:conversation, assignee: agent, inbox: ms_smtp_channel.inbox, account: account).reload }
      let(:message) { create(:message, conversation: conversation, account: account, message_type: 'outgoing', content: 'Outgoing Message 2') }

      it 'use smtp mail server' do
        mail = described_class.email_reply(message)
        expect(mail.delivery_method.settings.empty?).to be false
        expect(mail.delivery_method.settings[:address]).to eq 'smtp.office365.com'
        expect(mail.delivery_method.settings[:port]).to eq 587
      end
    end

    context 'when smtp enabled for google email channel' do
      let(:ms_smtp_channel) do
        create(:channel_email, imap_login: 'smtp@gmail.com',
                               imap_enabled: true, account: account, provider: 'google', provider_config: { access_token: 'access_token' })
      end
      let(:conversation) { create(:conversation, assignee: agent, inbox: ms_smtp_channel.inbox, account: account).reload }
      let(:message) { create(:message, conversation: conversation, account: account, message_type: 'outgoing', content: 'Outgoing Message 2') }

      it 'use smtp mail server' do
        mail = described_class.email_reply(message)
        expect(mail.delivery_method.settings.empty?).to be false
        expect(mail.delivery_method.settings[:address]).to eq 'smtp.gmail.com'
        expect(mail.delivery_method.settings[:port]).to eq 587
      end
    end

    context 'when smtp disabled for email channel', :test do
      let(:conversation) { create(:conversation, assignee: agent, inbox: email_channel.inbox, account: account).reload }
      let(:message) { create(:message, conversation: conversation, account: account, message_type: 'outgoing', content: 'Outgoing Message 2') }

      it 'use default mail server' do
        mail = described_class.email_reply(message)
        expect(mail.delivery_method.settings).to be_empty
      end
    end

    context 'when custom domain and email is not enabled' do
      let(:inbox) { create(:inbox, account: account) }
      let(:inbox_member) { create(:inbox_member, user: agent, inbox: inbox) }
      let(:conversation) { create(:conversation, assignee: agent, inbox: inbox_member.inbox, account: account) }
      let!(:message) { create(:message, conversation: conversation, account: account) }
      let(:mail) { described_class.reply_with_summary(message.conversation, message.id).deliver_now }
      let(:domain) { account.inbound_email_domain }

      it 'renders the receiver email' do
        expect(mail.to).to eq([message&.conversation&.contact&.email])
      end

      it 'renders the reply to email' do
        expect(mail.reply_to).to eq([message&.conversation&.assignee&.email])
      end

      it 'sets the correct custom message id' do
        expect(mail.message_id).to eq("conversation/#{conversation.uuid}/messages/#{message.id}@#{domain}")
      end

      it 'sets the correct in reply to id' do
        expect(mail.in_reply_to).to eq("account/#{conversation.account.id}/conversation/#{conversation.uuid}@#{domain}")
      end
    end

    context 'when inbox email address is available' do
      let(:inbox) { create(:inbox, account: account, email_address: 'noreply@chatwoot.com') }
      let(:conversation) { create(:conversation, assignee: agent, inbox: inbox, account: account) }
      let!(:message) { create(:message, conversation: conversation, account: account) }
      let(:mail) { described_class.reply_with_summary(message.conversation, message.id).deliver_now }

      it 'set reply to email address as inbox email address' do
        expect(mail.from).to eq([inbox.email_address])
        expect(mail.reply_to).to eq([inbox.email_address])
      end
    end

    context 'when the custom domain emails are enabled' do
      let(:account) { create(:account) }
      let(:conversation) { create(:conversation, assignee: agent, account: account).reload }
      let(:message) { create(:message, message_type: :outgoing, conversation: conversation, account: account, inbox: conversation.inbox) }
      let(:mail) { described_class.reply_with_summary(message.conversation, message.id).deliver_now }

      before do
        account = conversation.account
        account.domain = 'example.com'
        account.support_email = 'support@example.com'
        account.enable_features('inbound_emails')
        account.save!
      end

      it 'sets reply to email to be based on the domain' do
        reply_to_email = "reply+#{message.conversation.uuid}@#{conversation.account.domain}"
        reply_to = "#{message.sender.available_name} from #{conversation.inbox.sanitized_name} <#{reply_to_email}>"
        expect(mail['REPLY-TO'].value).to eq(reply_to)
        expect(mail.reply_to).to eq([reply_to_email])
      end

      it 'sets the from email to be the support email' do
        expect(mail['FROM'].value).to eq("#{conversation.messages.last.sender.available_name} from Inbox <#{conversation.account.support_email}>")
        expect(mail.from).to eq([conversation.account.support_email])
      end

      it 'sets the correct custom message id' do
        expect(mail.message_id).to eq("conversation/#{conversation.uuid}/messages/#{message.id}@#{conversation.account.domain}")
      end

      it 'sets the correct in reply to id' do
        expect(mail.in_reply_to).to eq("account/#{conversation.account.id}/conversation/#{conversation.uuid}@#{conversation.account.domain}")
      end
    end

    context 'when inbound email domain is not enabled' do
      let(:new_account) { create(:account, domain: nil) }
      let!(:email_channel) { create(:channel_email, account: new_account) }
      let!(:inbox) { create(:inbox, channel: email_channel, account: new_account) }
      let(:inbox_member) { create(:inbox_member, user: agent, inbox: inbox) }
      let(:conversation) { create(:conversation, assignee: agent, inbox: inbox_member.inbox, account: new_account) }
      let!(:message) { create(:message, conversation: conversation, account: new_account) }
      let(:mail) { described_class.reply_with_summary(message.conversation, message.id).deliver_now }
      let(:domain) { inbox.channel.email.split('@').last }

      it 'sets the correct custom message id' do
        expect(mail.message_id).to eq("conversation/#{conversation.uuid}/messages/#{message.id}@#{domain}")
      end

      it 'sets the correct in reply to id' do
        expect(mail.in_reply_to).to eq("account/#{conversation.account.id}/conversation/#{conversation.uuid}@#{domain}")
      end
    end
  end
end