758 lines
31 KiB
JSON
758 lines
31 KiB
JSON
{
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"PROFILE_SETTINGS": {
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"LINK": "Impostazioni profilo",
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"TITLE": "Impostazioni profilo",
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"BTN_TEXT": "Aggiorna profilo",
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"DELETE_AVATAR": "Elimina avatar",
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"AVATAR_DELETE_SUCCESS": "L'avatar è stato eliminato con successo",
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"AVATAR_DELETE_FAILED": "C'è un errore durante l'eliminazione dell'avatar, si prega di riprovare",
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"UPDATE_SUCCESS": "Il tuo profilo è stato aggiornato con successo",
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"PASSWORD_UPDATE_SUCCESS": "La tua password è stata modificata con successo",
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"AFTER_EMAIL_CHANGED": "Il tuo profilo è stato aggiornato correttamente, effettua nuovamente l'accesso, siccome le tue credenziali di accesso sono state modificate",
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"FORM": {
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"PICTURE": "Profile Picture",
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"AVATAR": "Immagine del profilo",
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"ERROR": "Correggi gli errori del modulo",
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"REMOVE_IMAGE": "Rimuovi",
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"UPLOAD_IMAGE": "Carica immagine",
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"UPDATE_IMAGE": "Aggiorna immagine",
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"PROFILE_SECTION": {
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"TITLE": "Profilo",
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"NOTE": "Il tuo indirizzo email è la tua identità e viene utilizzato per l'accesso."
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},
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"SEND_MESSAGE": {
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"TITLE": "Hotkey to send messages",
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"NOTE": "You can select a hotkey (either Enter or Cmd/Ctrl+Enter) based on your preference of writing.",
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"UPDATE_SUCCESS": "Your settings have been updated successfully",
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"CARD": {
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"ENTER_KEY": {
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"HEADING": "Enter (↵)",
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"CONTENT": "Send messages by pressing Enter key instead of clicking the send button."
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},
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"CMD_ENTER_KEY": {
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"HEADING": "Cmd/Ctrl + Enter (⌘ + ↵)",
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"CONTENT": "Send messages by pressing Cmd/Ctrl + enter key instead of clicking the send button."
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}
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}
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},
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"INTERFACE_SECTION": {
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"TITLE": "Interface",
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"NOTE": "Customize the look and feel of your Chatwoot dashboard.",
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"FONT_SIZE": {
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"TITLE": "Font size",
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"NOTE": "Adjust the text size across the dashboard based on your preference.",
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"UPDATE_SUCCESS": "Your font settings have been updated successfully",
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"UPDATE_ERROR": "There is an error while updating the font settings, please try again",
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"OPTIONS": {
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"SMALLER": "Smaller",
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"SMALL": "Small",
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"DEFAULT": "Predefinito",
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"LARGE": "Large",
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"LARGER": "Larger",
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"EXTRA_LARGE": "Extra Large"
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}
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},
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"LANGUAGE": {
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"TITLE": "Preferred Language",
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"NOTE": "Choose the language you want to use.",
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"UPDATE_SUCCESS": "Your Language settings have been updated successfully",
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"UPDATE_ERROR": "There is an error while updating the language settings, please try again",
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"USE_ACCOUNT_DEFAULT": "Use account default"
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}
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},
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"MESSAGE_SIGNATURE_SECTION": {
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"TITLE": "Firma del messaggio personale",
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"NOTE": "Create a unique message signature to appear at the end of every message you send from any inbox. You can also include an inline image, which is supported in live-chat, email, and API inboxes.",
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"BTN_TEXT": "Salva firma del messaggio",
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"API_ERROR": "Impossibile salvare la firma! Riprova",
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"API_SUCCESS": "Firma salvata con successo",
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"IMAGE_UPLOAD_ERROR": "Couldn't upload image! Try again",
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"IMAGE_UPLOAD_SUCCESS": "Image added successfully. Please click on save to save the signature",
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"IMAGE_UPLOAD_SIZE_ERROR": "Image size should be less than {size}MB"
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},
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"MESSAGE_SIGNATURE": {
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"LABEL": "Firma del messaggio",
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"ERROR": "La firma del messaggio non può essere vuota",
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"PLACEHOLDER": "Inserisci qui la firma del tuo messaggio personale."
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},
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"PASSWORD_SECTION": {
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"TITLE": "Password",
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"NOTE": "Aggiornare la tua password reimposterà i tuoi accessi in più dispositivi.",
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"BTN_TEXT": "Cambia password"
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},
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"SECURITY_SECTION": {
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"TITLE": "Security",
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"NOTE": "Manage additional security features for your account.",
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"MFA_BUTTON": "Manage Two-Factor Authentication"
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},
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"ACCESS_TOKEN": {
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"TITLE": "Token di accesso",
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"NOTE": "Questo token può essere usato se stai costruendo un'integrazione basata su API",
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"COPY": "Copia",
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"RESET": "Reset",
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"CONFIRM_RESET": "Are you sure?",
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"CONFIRM_HINT": "Click again to confirm",
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"RESET_SUCCESS": "Access token regenerated successfully",
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"RESET_ERROR": "Unable to regenerate access token. Please try again"
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},
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"AUDIO_NOTIFICATIONS_SECTION": {
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"TITLE": "Audio Alerts",
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"NOTE": "Enable audio alerts in dashboard for new messages and conversations.",
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"PLAY": "Play sound",
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"ALERT_TYPES": {
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"NONE": "Nessuno",
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"MINE": "Assigned",
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"ALL": "Tutti",
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"ASSIGNED": "My assigned conversations",
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"UNASSIGNED": "Unassigned conversations",
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"NOTME": "Open conversations assigned to others"
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},
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"ALERT_COMBINATIONS": {
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"NONE": "You haven't selected any options, you won't receive any audio alerts.",
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"ASSIGNED": "You'll receive alerts for conversations assigned to you.",
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"UNASSIGNED": "You'll receive alerts for any unassigned conversations.",
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"NOTME": "You'll receive alerts for conversations assigned to others.",
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"ASSIGNED+UNASSIGNED": "You'll receive alerts for your assigned conversations and any unattended ones.",
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"ASSIGNED+NOTME": "You'll receive alerts for conversations assigned to you and to others, but not for unassigned ones.",
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"NOTME+UNASSIGNED": "You'll receive alerts for unattended conversations and those assigned to others.",
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"ASSIGNED+NOTME+UNASSIGNED": "You'll receive alerts for all conversations."
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},
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"ALERT_TYPE": {
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"TITLE": "Alert events for conversations",
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"NONE": "Nessuno",
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"ASSIGNED": "Conversazioni assegnate",
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"ALL_CONVERSATIONS": "Tutte le conversazioni"
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},
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"DEFAULT_TONE": {
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"TITLE": "Alert tone:"
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},
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"CONDITIONS": {
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"TITLE": "Alert conditions:",
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"CONDITION_ONE": "Send audio alerts only if the browser window is not active",
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"CONDITION_TWO": "Send alerts every 30s until all the assigned conversations are read"
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},
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"SOUND_PERMISSION_ERROR": "Autoplay is disabled in your browser. To hear alerts automatically, enable sound permission in your browser settings or interact with the page.",
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"READ_MORE": "Read more"
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},
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"EMAIL_NOTIFICATIONS_SECTION": {
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"TITLE": "Notifiche email",
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"NOTE": "Aggiorna qui le tue preferenze di notifica email",
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"CONVERSATION_ASSIGNMENT": "Invia notifiche email quando viene assegnata una conversazione a me",
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"CONVERSATION_CREATION": "Invia notifiche email quando viene creata una nuova conversazione",
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"CONVERSATION_MENTION": "Invia notifiche email quando sei menzionato in una conversazione",
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"ASSIGNED_CONVERSATION_NEW_MESSAGE": "Invia notifiche email quando viene creato un nuovo messaggio in una conversazione assegnata",
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"PARTICIPATING_CONVERSATION_NEW_MESSAGE": "Send email notifications when a new message is created in a participating conversation",
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"SLA_MISSED_FIRST_RESPONSE": "Send email notifications when a conversation misses first response SLA",
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"SLA_MISSED_NEXT_RESPONSE": "Send email notifications when a conversation misses next response SLA",
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"SLA_MISSED_RESOLUTION": "Send email notifications when a conversation misses resolution SLA"
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},
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"NOTIFICATIONS": {
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"TITLE": "Notification preferences",
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"TYPE_TITLE": "Notification type",
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"EMAIL": "Email",
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"PUSH": "Push notification",
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"TYPES": {
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"CONVERSATION_CREATED": "A new conversation is created",
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"CONVERSATION_ASSIGNED": "A conversation is assigned to you",
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"CONVERSATION_MENTION": "You are mentioned in a conversation",
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"ASSIGNED_CONVERSATION_NEW_MESSAGE": "A new message is created in an assigned conversation",
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"PARTICIPATING_CONVERSATION_NEW_MESSAGE": "A new message is created in a participating conversation",
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"SLA_MISSED_FIRST_RESPONSE": "A conversation misses first response SLA",
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"SLA_MISSED_NEXT_RESPONSE": "A conversation misses next response SLA",
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"SLA_MISSED_RESOLUTION": "A conversation misses resolution SLA"
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},
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"BROWSER_PERMISSION": "Enable push notifications for your browser so you’re able to receive them"
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},
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"API": {
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"UPDATE_SUCCESS": "Le preferenze per le notifiche sono state aggiornate con successo",
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"UPDATE_ERROR": "C'è stato un errore durante l'aggiornamento delle preferenze, si prega di riprovare"
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},
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"PUSH_NOTIFICATIONS_SECTION": {
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"TITLE": "Notifiche push",
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"NOTE": "Aggiorna qui le tue preferenze di notifiche push",
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"CONVERSATION_ASSIGNMENT": "Invia notifiche push quando una conversazione mi viene assegnata",
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"CONVERSATION_CREATION": "Invia notifiche push quando una conversazione mi viene assegnata",
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"CONVERSATION_MENTION": "Invia notifiche push quando sei menzionato in una conversazione",
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"ASSIGNED_CONVERSATION_NEW_MESSAGE": "Invia notifiche push quando viene creato un nuovo messaggio in una conversazione assegnata",
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"PARTICIPATING_CONVERSATION_NEW_MESSAGE": "Send push notifications when a new message is created in a participating conversation",
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"HAS_ENABLED_PUSH": "Hai abilitato notifiche push per questo browser.",
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"REQUEST_PUSH": "Abilita notifiche push",
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"SLA_MISSED_FIRST_RESPONSE": "Send push notifications when a conversation misses first response SLA",
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"SLA_MISSED_NEXT_RESPONSE": "Send push notifications when a conversation misses next response SLA",
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"SLA_MISSED_RESOLUTION": "Send push notifications when a conversation misses resolution SLA"
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},
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"PROFILE_IMAGE": {
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"LABEL": "Immagine del profilo"
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},
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"NAME": {
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"LABEL": "Il tuo nome completo",
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"ERROR": "Per favore inserisci il nome completo",
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"PLACEHOLDER": "Per favore inserisci il nome completo"
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},
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"DISPLAY_NAME": {
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"LABEL": "Nome visualizzato",
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"ERROR": "Inserisci un nome di visualizzazione valido",
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"PLACEHOLDER": "Inserisci un nome di visualizzazione, questo verrà visualizzato nelle conversazioni"
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},
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"AVAILABILITY": {
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"LABEL": "Disponibilità",
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"STATUS": {
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"ONLINE": "Online",
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"BUSY": "Occupato",
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"OFFLINE": "Offline"
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},
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"SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
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"SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
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"IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
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},
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"EMAIL": {
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"LABEL": "Il tuo indirizzo email",
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"ERROR": "Inserisci un indirizzo email valido",
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"PLACEHOLDER": "Inserisci il tuo indirizzo email, che verrà visualizzato nelle conversazioni"
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},
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"CURRENT_PASSWORD": {
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"LABEL": "Password attuale",
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"ERROR": "Inserisci la password attuale",
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"PLACEHOLDER": "Inserisci la password attuale"
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},
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"PASSWORD": {
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"LABEL": "Nuova password",
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"ERROR": "Inserisci una password di lunghezza 6 o più",
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"PLACEHOLDER": "Inserisci una nuova password"
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},
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"PASSWORD_CONFIRMATION": {
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"LABEL": "Conferma nuova password",
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"ERROR": "La password di conferma deve corrispondere alla password",
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"PLACEHOLDER": "Inserisci nuovamente la nuova password"
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}
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}
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},
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"SIDEBAR_ITEMS": {
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"CHANGE_AVAILABILITY_STATUS": "Cambia",
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"CHANGE_ACCOUNTS": "Switch account",
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"SWITCH_ACCOUNT": "Switch account",
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"CONTACT_SUPPORT": "Contact support",
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"SELECTOR_SUBTITLE": "Seleziona un account dal seguente elenco",
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"PROFILE_SETTINGS": "Profile settings",
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"KEYBOARD_SHORTCUTS": "Keyboard shortcuts",
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"APPEARANCE": "Change appearance",
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"SUPER_ADMIN_CONSOLE": "SuperAdmin console",
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"DOCS": "Read documentation",
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"CHANGELOG": "Changelog",
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"LOGOUT": "Log out"
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},
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"APP_GLOBAL": {
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"TRIAL_MESSAGE": "giorni di prova rimanenti.",
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"TRAIL_BUTTON": "Acquista ora",
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"DELETED_USER": "Utente eliminato",
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"EMAIL_VERIFICATION_PENDING": "It seems that you haven't verified your email address yet. Please check your inbox for the verification email.",
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"RESEND_VERIFICATION_MAIL": "Resend verification email",
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"EMAIL_VERIFICATION_SENT": "Verification email has been sent. Please check your inbox.",
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"ACCOUNT_SUSPENDED": {
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"TITLE": "Account sospeso",
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"MESSAGE": "Il tuo account è sospeso. Contatta il team di supporto per ulteriori informazioni."
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}
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},
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"COMPONENTS": {
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"CODE": {
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"BUTTON_TEXT": "Copia",
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"CODEPEN": "Open in CodePen",
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"COPY_SUCCESSFUL": "Codice copiato negli appunti correttamente"
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},
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"SHOW_MORE_BLOCK": {
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"SHOW_MORE": "Mostra di più",
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"SHOW_LESS": "Mostra meno"
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},
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"FILE_BUBBLE": {
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"DOWNLOAD": "Scarica",
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"UPLOADING": "Caricamento...",
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"INSTAGRAM_STORY_UNAVAILABLE": "Questa storia non è più disponibile."
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},
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"LOCATION_BUBBLE": {
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"SEE_ON_MAP": "See on map"
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},
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"FORM_BUBBLE": {
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"SUBMIT": "Invia"
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},
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"MEDIA": {
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"IMAGE_UNAVAILABLE": "This image is no longer available.",
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"LOADING_FAILED": "Loading failed"
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}
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},
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"CONFIRM_EMAIL": "Verifica...",
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"SETTINGS": {
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"INBOXES": {
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"NEW_INBOX": "Aggiungi Casella"
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}
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},
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"SIDEBAR": {
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"NO_ITEMS": "No items",
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"CURRENTLY_VIEWING_ACCOUNT": "Visualizzazione attuale:",
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"SWITCH": "Scambia",
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"INBOX_VIEW": "Inbox View",
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"CONVERSATIONS": "Conversazioni",
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"INBOX": "My Inbox",
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"ALL_CONVERSATIONS": "Tutte le conversazioni",
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"MENTIONED_CONVERSATIONS": "Menzioni",
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"PARTICIPATING_CONVERSATIONS": "Participating",
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"UNATTENDED_CONVERSATIONS": "Non partecipate",
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"REPORTS": "Segnalazioni",
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"SETTINGS": "Impostazioni",
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"CONTACTS": "Contatti",
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"ACTIVE": "Attivo",
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"CAPTAIN": "Captain",
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"CAPTAIN_ASSISTANTS": "Assistants",
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"CAPTAIN_DOCUMENTS": "Documents",
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"CAPTAIN_RESPONSES": "FAQs",
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"HOME": "Home",
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"AGENTS": "Agenti",
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"AGENT_BOTS": "Bots",
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"AUDIT_LOGS": "Audit Logs",
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"INBOXES": "Posta",
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"NOTIFICATIONS": "Notifiche",
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"CANNED_RESPONSES": "Risposte predefinite",
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"INTEGRATIONS": "Integrazioni",
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"PROFILE_SETTINGS": "Impostazioni profilo",
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"ACCOUNT_SETTINGS": "Impostazioni account",
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"APPLICATIONS": "Applicazioni",
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"LABELS": "Etichette",
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"CUSTOM_ATTRIBUTES": "Attributi personalizzati",
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"AUTOMATION": "Automazione",
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"MACROS": "Macros",
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"TEAMS": "Teams",
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"BILLING": "Fatturazione",
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"CUSTOM_VIEWS_FOLDER": "Cartelle",
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"CUSTOM_VIEWS_SEGMENTS": "Segmenti",
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"ALL_CONTACTS": "Tutti i contatti",
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"TAGGED_WITH": "Etichettato con",
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"NEW_LABEL": "Nuova etichetta",
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"NEW_TEAM": "Nuovo team",
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"NEW_INBOX": "Nuova casella di posta",
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"REPORTS_CONVERSATION": "Conversazioni",
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"CSAT": "CSAT",
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"LIVE_CHAT": "Live Chat",
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"SMS": "SMS",
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"WHATSAPP": "WhatsApp",
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"CAMPAIGNS": "Campagne",
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"ONGOING": "In corso",
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"ONE_OFF": "Uno fuori",
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"REPORTS_SLA": "SLA",
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"REPORTS_BOT": "Bot",
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"REPORTS_AGENT": "Agenti",
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"REPORTS_LABEL": "Etichette",
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"REPORTS_INBOX": "Posta",
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"REPORTS_TEAM": "Team",
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"AGENT_ASSIGNMENT": "Agent Assignment",
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"SET_AVAILABILITY_TITLE": "Imposta te stesso come",
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"SET_YOUR_AVAILABILITY": "Imposta la tua disponibilità",
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"SLA": "SLA",
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"CUSTOM_ROLES": "Custom Roles",
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"BETA": "Beta",
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"REPORTS_OVERVIEW": "Panoramica",
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"REAUTHORIZE": "Your inbox connection has expired, please reconnect\n to continue receiving and sending messages",
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"HELP_CENTER": {
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"TITLE": "Help Center",
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"ARTICLES": "Articles",
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"CATEGORIES": "Categorie",
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"LOCALES": "Lingue",
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"SETTINGS": "Impostazioni"
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},
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"CHANNELS": "Channels",
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"SET_AUTO_OFFLINE": {
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"TEXT": "Mark offline automatically",
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"INFO_TEXT": "Let the system automatically mark you offline when you aren't using the app or dashboard.",
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"INFO_SHORT": "Automatically mark offline when you aren't using the app."
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},
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"DOCS": "Leggi i documenti",
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"SECURITY": "Security"
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},
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"BILLING_SETTINGS": {
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"TITLE": "Fatturazione",
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"DESCRIPTION": "Manage your subscription here, upgrade your plan and get more for your team.",
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"CURRENT_PLAN": {
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"TITLE": "Piano attuale",
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"PLAN_NOTE": "Sei attualmente abbonato al piano **{plan}** con **{quantity}** licenze",
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"SEAT_COUNT": "Number of seats",
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"RENEWS_ON": "Renews on"
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},
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"VIEW_PRICING": "View Pricing",
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"MANAGE_SUBSCRIPTION": {
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"TITLE": "Gestisci il tuo abbonamento",
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"DESCRIPTION": "Visualizza le tue fatture precedenti, modifica i tuoi dati di fatturazione o annulla il tuo abbonamento.",
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"BUTTON_TXT": "Vai al portale di fatturazione"
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},
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"CAPTAIN": {
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"TITLE": "Captain",
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"DESCRIPTION": "Manage usage and credits for Captain AI.",
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"BUTTON_TXT": "Buy more credits",
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"DOCUMENTS": "Documents",
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"RESPONSES": "Responses",
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"UPGRADE": "Captain is not available on the free plan, upgrade now to get access to assistants, copilot and more."
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},
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"CHAT_WITH_US": {
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"TITLE": "Hai bisogno di aiuto?",
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"DESCRIPTION": "Hai qualche problema di fatturazione? Siamo qui per aiutarti.",
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"BUTTON_TXT": "Chatta con noi"
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},
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"NO_BILLING_USER": "Il tuo account di fatturazione è in fase di configurazione. Per favore aggiorna la pagina e riprova."
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},
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"SECURITY_SETTINGS": {
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"TITLE": "Security",
|
||
"DESCRIPTION": "Manage your account security settings.",
|
||
"LINK_TEXT": "Learn more about SAML SSO",
|
||
"SAML": {
|
||
"TITLE": "SAML SSO",
|
||
"NOTE": "Configure SAML single sign-on for your account. Users will authenticate through your identity provider instead of using email/password.",
|
||
"ACS_URL": {
|
||
"LABEL": "ACS URL",
|
||
"TOOLTIP": "Assertion Consumer Service URL - Configure this URL in your IdP as the destination for SAML responses"
|
||
},
|
||
"SSO_URL": {
|
||
"LABEL": "SSO URL",
|
||
"HELP": "The URL where SAML authentication requests will be sent",
|
||
"PLACEHOLDER": "https://your-idp.com/saml/sso"
|
||
},
|
||
"CERTIFICATE": {
|
||
"LABEL": "Signing certificate in PEM format",
|
||
"HELP": "The public certificate from your identity provider used to verify SAML responses",
|
||
"PLACEHOLDER": "-----BEGIN CERTIFICATE-----\nMIIC..."
|
||
},
|
||
"FINGERPRINT": {
|
||
"LABEL": "Fingerprint",
|
||
"TOOLTIP": "SHA-1 fingerprint of the certificate - Use this to verify the certificate in your IdP configuration"
|
||
},
|
||
"COPY_SUCCESS": "Codice copiato negli appunti correttamente",
|
||
"SP_ENTITY_ID": {
|
||
"LABEL": "SP Entity ID",
|
||
"HELP": "Unique identifier for this application as a service provider (auto-generated).",
|
||
"TOOLTIP": "Unique identifier for Chatwoot as the Service Provider - Configure this in your IdP settings"
|
||
},
|
||
"IDP_ENTITY_ID": {
|
||
"LABEL": "Identity Provider Entity ID",
|
||
"HELP": "Unique identifier for your identity provider (usually found in IdP configuration)",
|
||
"PLACEHOLDER": "https://your-idp.com/saml"
|
||
},
|
||
"UPDATE_BUTTON": "Update SAML Settings",
|
||
"API": {
|
||
"SUCCESS": "SAML settings updated successfully",
|
||
"ERROR": "Failed to update SAML settings",
|
||
"ERROR_LOADING": "Failed to load SAML settings",
|
||
"DISABLED": "SAML settings disabled successfully"
|
||
},
|
||
"VALIDATION": {
|
||
"REQUIRED_FIELDS": "SSO URL, Identity Provider Entity ID, and Certificate are required fields",
|
||
"SSO_URL_ERROR": "Please enter a valid SSO URL",
|
||
"CERTIFICATE_ERROR": "Certificate is required",
|
||
"IDP_ENTITY_ID_ERROR": "Identity Provider Entity ID is required"
|
||
},
|
||
"ENTERPRISE_PAYWALL": {
|
||
"AVAILABLE_ON": "The SAML SSO feature is only available in the Enterprise plans.",
|
||
"UPGRADE_PROMPT": "Upgrade to an Enterprise plan to access SAML single sign-on and other advanced security features.",
|
||
"ASK_ADMIN": "Please reach out to your administrator for the upgrade."
|
||
},
|
||
"PAYWALL": {
|
||
"TITLE": "Upgrade to enable SAML SSO",
|
||
"AVAILABLE_ON": "The SAML SSO feature is only available in the Enterprise plans.",
|
||
"UPGRADE_PROMPT": "Upgrade your plan to get access to SAML single sign-on and other advanced features.",
|
||
"UPGRADE_NOW": "Upgrade now",
|
||
"CANCEL_ANYTIME": "You can change or cancel your plan anytime"
|
||
},
|
||
"ATTRIBUTE_MAPPING": {
|
||
"TITLE": "SAML Attribute Setup",
|
||
"DESCRIPTION": "The following attribute mappings must be configured in your identity provider"
|
||
},
|
||
"INFO_SECTION": {
|
||
"TITLE": "Service Provider Information",
|
||
"TOOLTIP": "Copy these values and configure them in your Identity Provider to establish the SAML connection"
|
||
}
|
||
}
|
||
},
|
||
"CREATE_ACCOUNT": {
|
||
"NO_ACCOUNT_WARNING": "Uh oh! Non abbiamo trovato alcun account Chatwoot. Si prega di creare un nuovo account per continuare.",
|
||
"NEW_ACCOUNT": "Nuovo account",
|
||
"SELECTOR_SUBTITLE": "Crea un nuovo account",
|
||
"API": {
|
||
"SUCCESS_MESSAGE": "Account creato con successo",
|
||
"EXIST_MESSAGE": "Account già esistente",
|
||
"ERROR_MESSAGE": "Impossibile connettersi al server Woot, riprova più tardi"
|
||
},
|
||
"FORM": {
|
||
"NAME": {
|
||
"LABEL": "Nome azienda",
|
||
"PLACEHOLDER": "Wayne Enterprises"
|
||
},
|
||
"SUBMIT": "Invia",
|
||
"CANCEL": "annulla"
|
||
}
|
||
},
|
||
"KEYBOARD_SHORTCUTS": {
|
||
"TOGGLE_MODAL": "View all shortcuts",
|
||
"TITLE": {
|
||
"OPEN_CONVERSATION": "Apri conversazione",
|
||
"RESOLVE_AND_NEXT": "Risolvi e vai alla prossima",
|
||
"NAVIGATE_DROPDOWN": "Naviga con gli elementi a discesa",
|
||
"RESOLVE_CONVERSATION": "Risolvi la conversazione",
|
||
"GO_TO_CONVERSATION_DASHBOARD": "Vai alla dashboard Conversazioni",
|
||
"ADD_ATTACHMENT": "Aggiungi allegato",
|
||
"GO_TO_CONTACTS_DASHBOARD": "Vai alla dashboard Contatti",
|
||
"TOGGLE_SIDEBAR": "Attiva/Disattiva barra laterale",
|
||
"GO_TO_REPORTS_SIDEBAR": "Vai alla barra laterale dei rapporti",
|
||
"MOVE_TO_NEXT_TAB": "Vai alla scheda successiva nell'elenco delle conversazioni",
|
||
"GO_TO_SETTINGS": "Vai alle impostazioni",
|
||
"SWITCH_TO_PRIVATE_NOTE": "Passa alle note private",
|
||
"SWITCH_TO_REPLY": "Passa a Risposta",
|
||
"TOGGLE_SNOOZE_DROPDOWN": "Attiva/Disattiva sospensione a discesa"
|
||
}
|
||
},
|
||
"ASSIGNMENT_POLICY": {
|
||
"INDEX": {
|
||
"HEADER": {
|
||
"TITLE": "Agent assignment",
|
||
"DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here"
|
||
},
|
||
"ASSIGNMENT_POLICY": {
|
||
"TITLE": "Assignment policy",
|
||
"DESCRIPTION": "Manage how conversations get assigned in inboxes.",
|
||
"FEATURES": [
|
||
"Assign by conversations evenly or by available capacity",
|
||
"Add fair distribution rules to avoid overloading any agent",
|
||
"Add inboxes to a policy - one policy per inbox"
|
||
]
|
||
},
|
||
"AGENT_CAPACITY_POLICY": {
|
||
"TITLE": "Agent capacity policy",
|
||
"DESCRIPTION": "Manage workload for agents.",
|
||
"FEATURES": [
|
||
"Define maximum conversations per inbox",
|
||
"Create exceptions based on labels and time",
|
||
"Add agents to a policy - one policy per agent"
|
||
]
|
||
}
|
||
},
|
||
"AGENT_ASSIGNMENT_POLICY": {
|
||
"INDEX": {
|
||
"HEADER": {
|
||
"TITLE": "Assignment policy",
|
||
"CREATE_POLICY": "New policy"
|
||
},
|
||
"CARD": {
|
||
"ORDER": "Order",
|
||
"PRIORITY": "Priorità",
|
||
"ACTIVE": "Attivo",
|
||
"INACTIVE": "Inactive",
|
||
"POPOVER": "Added inboxes",
|
||
"EDIT": "Modifica"
|
||
},
|
||
"NO_RECORDS_FOUND": "No assignment policies found"
|
||
},
|
||
"CREATE": {
|
||
"HEADER": {
|
||
"TITLE": "Create assignment policy"
|
||
},
|
||
"CREATE_BUTTON": "Create policy",
|
||
"API": {
|
||
"SUCCESS_MESSAGE": "Assignment policy created successfully",
|
||
"ERROR_MESSAGE": "Failed to create assignment policy"
|
||
}
|
||
},
|
||
"EDIT": {
|
||
"HEADER": {
|
||
"TITLE": "Edit assignment policy"
|
||
},
|
||
"EDIT_BUTTON": "Update policy",
|
||
"CONFIRM_ADD_INBOX_DIALOG": {
|
||
"TITLE": "Add inbox",
|
||
"DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
|
||
"CONFIRM_BUTTON_LABEL": "Continue",
|
||
"CANCEL_BUTTON_LABEL": "annulla"
|
||
},
|
||
"API": {
|
||
"SUCCESS_MESSAGE": "Assignment policy updated successfully",
|
||
"ERROR_MESSAGE": "Failed to update assignment policy"
|
||
},
|
||
"INBOX_API": {
|
||
"ADD": {
|
||
"SUCCESS_MESSAGE": "Inbox added to policy successfully",
|
||
"ERROR_MESSAGE": "Failed to add inbox to policy"
|
||
},
|
||
"REMOVE": {
|
||
"SUCCESS_MESSAGE": "Inbox removed from policy successfully",
|
||
"ERROR_MESSAGE": "Failed to remove inbox from policy"
|
||
}
|
||
}
|
||
},
|
||
"FORM": {
|
||
"NAME": {
|
||
"LABEL": "Policy name:",
|
||
"PLACEHOLDER": "Enter policy name"
|
||
},
|
||
"DESCRIPTION": {
|
||
"LABEL": "Descrizione:",
|
||
"PLACEHOLDER": "Enter description"
|
||
},
|
||
"STATUS": {
|
||
"LABEL": "Stato:",
|
||
"PLACEHOLDER": "Select status",
|
||
"ACTIVE": "Policy is active",
|
||
"INACTIVE": "Policy is inactive"
|
||
},
|
||
"ASSIGNMENT_ORDER": {
|
||
"LABEL": "Assignment order",
|
||
"ROUND_ROBIN": {
|
||
"LABEL": "Round robin",
|
||
"DESCRIPTION": "Assign conversations evenly among agents."
|
||
},
|
||
"BALANCED": {
|
||
"LABEL": "Balanced",
|
||
"DESCRIPTION": "Assign conversations based on available capacity."
|
||
}
|
||
},
|
||
"ASSIGNMENT_PRIORITY": {
|
||
"LABEL": "Assignment priority",
|
||
"EARLIEST_CREATED": {
|
||
"LABEL": "Earliest created",
|
||
"DESCRIPTION": "The conversation that was created first gets assigned first."
|
||
},
|
||
"LONGEST_WAITING": {
|
||
"LABEL": "Longest waiting",
|
||
"DESCRIPTION": "The conversation waiting the longest gets assigned first."
|
||
}
|
||
},
|
||
"FAIR_DISTRIBUTION": {
|
||
"LABEL": "Fair distribution policy",
|
||
"DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.",
|
||
"INPUT_MAX": "Assign max",
|
||
"DURATION": "Conversations per agent in every"
|
||
},
|
||
"INBOXES": {
|
||
"LABEL": "Added inboxes",
|
||
"DESCRIPTION": "Add inboxes for which this policy will be applicable.",
|
||
"ADD_BUTTON": "Add inbox",
|
||
"DROPDOWN": {
|
||
"SEARCH_PLACEHOLDER": "Search and select inboxes to add",
|
||
"ADD_BUTTON": "Aggiungi"
|
||
},
|
||
"EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started",
|
||
"API": {
|
||
"SUCCESS_MESSAGE": "Inbox successfully added to policy",
|
||
"ERROR_MESSAGE": "Failed to add inbox to policy"
|
||
}
|
||
}
|
||
},
|
||
"DELETE_POLICY": {
|
||
"SUCCESS_MESSAGE": "Assignment policy deleted successfully",
|
||
"ERROR_MESSAGE": "Failed to delete assignment policy"
|
||
}
|
||
},
|
||
"AGENT_CAPACITY_POLICY": {
|
||
"INDEX": {
|
||
"HEADER": {
|
||
"TITLE": "Agent capacity",
|
||
"CREATE_POLICY": "New policy"
|
||
},
|
||
"CARD": {
|
||
"POPOVER": "Added agents",
|
||
"EDIT": "Modifica"
|
||
},
|
||
"NO_RECORDS_FOUND": "No agent capacity policies found"
|
||
},
|
||
"CREATE": {
|
||
"HEADER": {
|
||
"TITLE": "Create agent capacity policy"
|
||
},
|
||
"CREATE_BUTTON": "Create policy",
|
||
"API": {
|
||
"SUCCESS_MESSAGE": "Agent capacity policy created successfully",
|
||
"ERROR_MESSAGE": "Failed to create agent capacity policy"
|
||
}
|
||
},
|
||
"EDIT": {
|
||
"HEADER": {
|
||
"TITLE": "Edit agent capacity policy"
|
||
},
|
||
"EDIT_BUTTON": "Update policy",
|
||
"CONFIRM_ADD_AGENT_DIALOG": {
|
||
"TITLE": "Add agent",
|
||
"DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
|
||
"CONFIRM_BUTTON_LABEL": "Continue",
|
||
"CANCEL_BUTTON_LABEL": "annulla"
|
||
},
|
||
"API": {
|
||
"SUCCESS_MESSAGE": "Agent capacity policy updated successfully",
|
||
"ERROR_MESSAGE": "Failed to update agent capacity policy"
|
||
},
|
||
"AGENT_API": {
|
||
"ADD": {
|
||
"SUCCESS_MESSAGE": "Agent added to policy successfully",
|
||
"ERROR_MESSAGE": "Failed to add agent to policy"
|
||
},
|
||
"REMOVE": {
|
||
"SUCCESS_MESSAGE": "Agent removed from policy successfully",
|
||
"ERROR_MESSAGE": "Failed to remove agent from policy"
|
||
}
|
||
}
|
||
},
|
||
"FORM": {
|
||
"NAME": {
|
||
"LABEL": "Policy name:",
|
||
"PLACEHOLDER": "Enter policy name"
|
||
},
|
||
"DESCRIPTION": {
|
||
"LABEL": "Descrizione:",
|
||
"PLACEHOLDER": "Enter description"
|
||
},
|
||
"INBOX_CAPACITY_LIMIT": {
|
||
"LABEL": "Inbox capacity limits",
|
||
"ADD_BUTTON": "Add inbox",
|
||
"FIELD": {
|
||
"SELECT_INBOX": "Select inbox",
|
||
"MAX_CONVERSATIONS": "Max conversations",
|
||
"SET_LIMIT": "Set limit"
|
||
},
|
||
"EMPTY_STATE": "No inbox limit set"
|
||
},
|
||
"EXCLUSION_RULES": {
|
||
"LABEL": "Exclusion rules",
|
||
"DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity",
|
||
"TAGS": {
|
||
"LABEL": "Exclude conversations tagged with specific labels",
|
||
"ADD_TAG": "add tag",
|
||
"DROPDOWN": {
|
||
"SEARCH_PLACEHOLDER": "Search and select tags to add"
|
||
},
|
||
"EMPTY_STATE": "No tags added to this policy."
|
||
},
|
||
"DURATION": {
|
||
"LABEL": "Exclude conversations older than a specified duration",
|
||
"PLACEHOLDER": "Set time"
|
||
}
|
||
},
|
||
"USERS": {
|
||
"LABEL": "Assigned agents",
|
||
"DESCRIPTION": "Add agents for which this policy will be applicable.",
|
||
"ADD_BUTTON": "Add agent",
|
||
"DROPDOWN": {
|
||
"SEARCH_PLACEHOLDER": "Search and select agents to add",
|
||
"ADD_BUTTON": "Aggiungi"
|
||
},
|
||
"EMPTY_STATE": "No agents added",
|
||
"API": {
|
||
"SUCCESS_MESSAGE": "Agent successfully added to policy",
|
||
"ERROR_MESSAGE": "Failed to add agent to policy"
|
||
}
|
||
}
|
||
},
|
||
"DELETE_POLICY": {
|
||
"SUCCESS_MESSAGE": "Agent capacity policy deleted successfully",
|
||
"ERROR_MESSAGE": "Failed to delete agent capacity policy"
|
||
}
|
||
},
|
||
"DELETE_POLICY": {
|
||
"TITLE": "Delete policy",
|
||
"DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.",
|
||
"CONFIRM_BUTTON_LABEL": "Elimina",
|
||
"CANCEL_BUTTON_LABEL": "annulla"
|
||
}
|
||
}
|
||
}
|