4fd9bddb9d
The Inbox Overview section is being updated to offer a more detailed report, showing an overall view of the account grouped by inboxes. To view detailed reports and access specific graphs for individual inboxes, click on the inbox name to navigate to its dedicated report page. --------- Co-authored-by: Sojan Jose <sojan@pepalo.com>
102 lines
3.3 KiB
Ruby
102 lines
3.3 KiB
Ruby
require 'rails_helper'
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RSpec.describe V2::Reports::InboxSummaryBuilder do
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let(:account) { create(:account) }
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let(:i1) { create(:inbox, account: account) }
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let(:i2) { create(:inbox, account: account) }
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let(:params) do
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{
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business_hours: business_hours,
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since: 1.week.ago.beginning_of_day,
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until: Time.current.end_of_day
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}
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end
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let(:builder) { described_class.new(account: account, params: params) }
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before do
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c1 = create(:conversation, account: account, inbox: i1, created_at: 2.days.ago)
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c2 = create(:conversation, account: account, inbox: i2, created_at: 1.day.ago)
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c2.resolved!
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create(:reporting_event, account: account, conversation: c2, inbox: i2, name: 'conversation_resolved', value: 100, value_in_business_hours: 60,
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created_at: 1.day.ago)
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create(:reporting_event, account: account, conversation: c1, inbox: i1, name: 'first_response', value: 50, value_in_business_hours: 30,
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created_at: 1.day.ago)
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create(:reporting_event, account: account, conversation: c1, inbox: i1, name: 'reply_time', value: 30, value_in_business_hours: 10,
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created_at: 1.day.ago)
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create(:reporting_event, account: account, conversation: c1, inbox: i1, name: 'reply_time', value: 40, value_in_business_hours: 20,
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created_at: 1.day.ago)
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end
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describe '#build' do
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subject(:report) { builder.build }
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context 'when business hours is disabled' do
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let(:business_hours) { false }
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it 'includes correct stats for each inbox' do
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expect(report).to eq(
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[
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{
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id: i1.id,
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conversations_count: 1,
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resolved_conversations_count: 0,
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avg_resolution_time: nil,
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avg_first_response_time: 50.0,
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avg_reply_time: 35.0
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}, {
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id: i2.id,
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conversations_count: 1,
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resolved_conversations_count: 1,
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avg_resolution_time: 100.0,
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avg_first_response_time: nil,
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avg_reply_time: nil
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}
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]
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)
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end
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end
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context 'when business hours is enabled' do
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let(:business_hours) { true }
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it 'uses business hours values for calculations' do
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expect(report).to eq(
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[
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{
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id: i1.id,
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conversations_count: 1,
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resolved_conversations_count: 0,
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avg_resolution_time: nil,
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avg_first_response_time: 30.0,
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avg_reply_time: 15.0
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}, {
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id: i2.id,
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conversations_count: 1,
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resolved_conversations_count: 1,
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avg_resolution_time: 60.0,
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avg_first_response_time: nil,
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avg_reply_time: nil
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}
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]
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)
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end
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end
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context 'when there is no data for an inbox' do
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let!(:empty_inbox) { create(:inbox, account: account) }
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let(:business_hours) { false }
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it 'returns nil values for metrics' do
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expect(report).to include(
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id: empty_inbox.id,
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conversations_count: 0,
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resolved_conversations_count: 0,
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avg_resolution_time: nil,
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avg_first_response_time: nil,
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avg_reply_time: nil
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)
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end
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end
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end
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end
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