Muhsin Keloth f422c83c26 feat: Add unified Call model for voice calling (#14026) ...

Adds a Call model to track voice call state across providers (Twilio,
WhatsApp). This replaces storing call data in
conversation.additional_attributes and provides a foundation for call
analytics multi-call-per-conversation support, and future voice
providers.

---------

Co-authored-by: Muhsin <12408980+muhsin-k@users.noreply.github.com>

2026-04-13 20:28:09 +04:00

..

channel

feat: sign webhooks for API channel and agentbots (#13892)

2026-04-06 15:28:25 +05:30

concerns

fix: validate support_email format and handle parse errors in mailer (#13958)

2026-04-13 19:06:06 +07:00

integrations

Revert "chore: Upgrade Rails to 7.2.2 and update Gemfile dependencies (#11037)"

2026-02-03 21:09:42 -08:00

access_token.rb

Feature: Access tokens for API access (#604)

2020-03-11 00:02:15 +05:30

account_user.rb

feat: Add migration files for assignment v2 (#12147)

2025-08-11 21:44:38 -07:00

account.rb

fix: validate support_email format and handle parse errors in mailer (#13958)

2026-04-13 19:06:06 +07:00

agent_bot_inbox.rb

Feature: Access tokens for API access (#604)

2020-03-11 00:02:15 +05:30

agent_bot.rb

feat: sign webhooks for API channel and agentbots (#13892)

2026-04-06 15:28:25 +05:30

application_record.rb

chore: fix sla email notifications (#9192)

2024-04-04 21:16:49 +05:30

article.rb

chore: allow article to create without content (#14007)

2026-04-09 10:40:37 +05:30

assignment_policy.rb

chore(annotations): sync model annotations with current schema (#12245)

2025-08-20 20:23:42 +02:00

attachment.rb

fix: scope external_url override to Instagram DM conversations only (#13982)

2026-04-02 19:56:23 +05:30

automation_rule.rb

feat: add automation condition to filter private notes (#12102)

2026-04-13 10:40:46 +05:30

campaign.rb

feat: WhatsApp campaigns (#11910)

2025-07-16 09:04:02 +05:30

canned_response.rb

chore: Apply fixes for items in rubocop_todo [CW-1806] (#8864)

2024-02-07 13:36:04 +04:00

category.rb

feat: Add draft status for help center locales (#13768)

2026-03-17 12:45:54 +04:00

contact_inbox.rb

fix: Change contact_inboxes.source_id to text column (#12882)

2025-11-17 16:09:36 +05:30

contact.rb

fix: prevent deserialization error on deletion (#13264)

2026-01-14 18:00:12 +05:30

conversation_participant.rb

chore: Add controllers for conversation participants (#6462)

2023-02-15 16:33:31 -08:00

conversation.rb

fix: optimize message query with account_id filter (#13759)

2026-03-10 16:46:20 -07:00

csat_survey_response.rb

fix: Annotaterb model annotation incomplete migration (#13132)

2026-03-25 17:51:06 -07:00

custom_attribute_definition.rb

feat: harden filter service

2026-03-09 21:19:20 +05:30

custom_filter.rb

chore: Increase custom filter limit from 50 to 1000 per user (#12603)

2025-10-06 10:41:26 -07:00

dashboard_app.rb

fix: validate url for Dashboard Apps [CW-2979] (#8736)

2024-01-18 17:48:30 +05:30

data_import.rb

chore: Add delay before running dataimport job (#8039)

2023-10-03 22:18:57 -07:00

email_template.rb

chore: upgrade ruby version to 3.4.4 (#11524)

2025-05-21 19:40:07 +05:30

folder.rb

feat: Portal endpoint (#4633)

2022-05-16 13:59:59 +05:30

inbox_assignment_policy.rb

feat: Add assignment policies controllers with jbuilder views (#12199)

2025-08-18 19:15:21 -07:00

inbox_member.rb

feat: auditlog for team and inbox member updates (#7516)

2023-08-15 19:55:19 -07:00

inbox.rb

feat: Add support for sending CSAT surveys via templates (Whatsapp Twilio) (#13143)

2026-01-13 16:32:02 +04:00

installation_config.rb

fix: Annotaterb model annotation incomplete migration (#13132)

2026-03-25 17:51:06 -07:00

integrations.rb

Feature: Slack integration (#783)

2020-06-12 23:12:47 +05:30

jsonb_attributes_length_validator.rb

Fix: added validation for custom and additional attribute (#4260)

2022-03-24 15:38:28 +05:30

kbase.rb

Feature: Knowledge Base APIs (#1002)

2020-09-26 02:32:34 +05:30

label.rb

feat: multiple UX improvements to labels (#7358)

2023-06-25 18:49:49 +05:30

macro.rb

feat: Add webhook event support for macros (#11235)

2025-04-02 20:26:55 -07:00

mention.rb

fix: Notification page breakages (#5236)

2022-08-10 13:46:46 +02:00

message.rb

feat: Add unified Call model for voice calling (#14026)

2026-04-13 20:28:09 +04:00

note.rb

feat(ee): Add Captain features (#10665)

2025-01-14 16:15:47 -08:00

notification_setting.rb

fix: Specify external db with non-standard port (#2711)

2021-07-28 19:36:51 +05:30

notification_subscription.rb

fix: Change the column identifier from string to text to avoid overflow (#9073)

2024-03-07 11:13:01 +05:30

notification.rb

fix: pass serialized data in notification.deleted event to avoid Deserialisation (#13061)

2026-01-12 13:15:40 +05:30

platform_app_permissible.rb

fix: SuperAdmin Improvements (#3733)

2022-01-11 19:00:00 -08:00

platform_app.rb

Chore: Replaced dependent destroy with dependent destroy_async in all models (#3249)

2021-11-18 10:32:29 +05:30

portal.rb

feat: Add draft status for help center locales (#13768)

2026-03-17 12:45:54 +04:00

related_category.rb

feat: CRUD operation for associated articles to current article (#4912)

2022-07-04 20:29:44 +05:30

reporting_event.rb

fix: Annotaterb model annotation incomplete migration (#13132)

2026-03-25 17:51:06 -07:00

reporting_events_rollup.rb

fix: Annotaterb model annotation incomplete migration (#13132)

2026-03-25 17:51:06 -07:00

super_admin.rb

feat: Add company model and API with tests (#12548)

2025-10-08 07:53:43 -07:00

team_member.rb

feat: auditlog for team and inbox member updates (#7516)

2023-08-15 19:55:19 -07:00

team.rb

feat: invalidate cache after inbox members or team members update (#10869)

2025-02-20 21:28:38 -08:00

user.rb

fix: patch Devise confirmable race condition vulnerability (#13843)

2026-03-18 21:30:09 -07:00

webhook.rb

feat: sign webhooks for API channel and agentbots (#13892)

2026-04-06 15:28:25 +05:30

working_hour.rb

chore: Replace deprecated functions (#5611)

2022-10-12 14:55:59 -07:00