Files
leadchat/enterprise/app/jobs/captain/conversation/response_builder_job.rb
Pranav cbdac45824 feat: Improve Captain interactions, activity messages (#11493)
Show captain messages under the name of the assistant which generated
the message.

- Add support for `Captain::Assistant` sender type
- Add push_event_data for captain_assistants
- Add activity message handler for captain_assistants
- Update UI to show captain messages under the name of the assistant
- Fix the issue where openAI errors when image is sent
- Add support for custom name of the assistant

---------

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
2025-05-16 19:27:57 -07:00

111 lines
2.7 KiB
Ruby

class Captain::Conversation::ResponseBuilderJob < ApplicationJob
MAX_MESSAGE_LENGTH = 10_000
def perform(conversation, assistant)
@conversation = conversation
@inbox = conversation.inbox
@assistant = assistant
Current.executed_by = @assistant
ActiveRecord::Base.transaction do
generate_and_process_response
end
rescue StandardError => e
handle_error(e)
ensure
Current.executed_by = nil
end
private
delegate :account, :inbox, to: :@conversation
def generate_and_process_response
@response = Captain::Llm::AssistantChatService.new(assistant: @assistant).generate_response(
@conversation.messages.incoming.last.content,
collect_previous_messages
)
return process_action('handoff') if handoff_requested?
create_messages
Rails.logger.info("[CAPTAIN][ResponseBuilderJob] Incrementing response usage for #{account.id}")
account.increment_response_usage
end
def collect_previous_messages
@conversation
.messages
.where(message_type: [:incoming, :outgoing])
.where(private: false)
.map do |message|
{
content: message_content(message),
role: determine_role(message)
}
end
end
def message_content(message)
return message.content if message.content.present?
'User has shared an attachment' if message.attachments.any?
'User has shared a message without content'
end
def determine_role(message)
return 'system' if message.content.blank?
message.message_type == 'incoming' ? 'user' : 'system'
end
def handoff_requested?
@response['response'] == 'conversation_handoff'
end
def process_action(action)
case action
when 'handoff'
I18n.with_locale(@assistant.account.locale) do
create_handoff_message
@conversation.bot_handoff!
end
end
end
def create_handoff_message
create_outgoing_message(@assistant.config['handoff_message'].presence || I18n.t('conversations.captain.handoff'))
end
def create_messages
validate_message_content!(@response['response'])
create_outgoing_message(@response['response'])
end
def validate_message_content!(content)
raise ArgumentError, 'Message content cannot be blank' if content.blank?
end
def create_outgoing_message(message_content)
@conversation.messages.create!(
message_type: :outgoing,
account_id: account.id,
inbox_id: inbox.id,
sender: @assistant,
content: message_content
)
end
def handle_error(error)
log_error(error)
process_action('handoff')
true
end
def log_error(error)
ChatwootExceptionTracker.new(error, account: account).capture_exception
end
end