This PR updates the report pages for agents, inboxes, and teams by replacing charts with aggregate values (under a feature flag). Users can click on any item to view more details if needed. Most users seem to prefer aggregate values, so this change will likely stay. The PR also includes a few fixes: - The summary reports now use the same logic for both the front-end and CSV exports. - Fixed an issue where a single quote was being added to values with hyphens in CSV files. Now, ‘n/a’ is used when no value is available. - Fixed a bug where the average value was calculated incorrectly when multiple accounts were present. These changes should make reports easier to use and more consistent. ### Agents: <img width="1438" alt="Screenshot 2025-01-26 at 10 47 18 AM" src="https://github.com/user-attachments/assets/bf2fcebc-6207-4701-9703-5c2110b7b8a0" /> ### Inboxes <img width="1438" alt="Screenshot 2025-01-26 at 10 47 10 AM" src="https://github.com/user-attachments/assets/b83e1cf2-fd14-4e8e-8dcd-9033404a9f22" /> ### Teams: <img width="1436" alt="Screenshot 2025-01-26 at 10 47 01 AM" src="https://github.com/user-attachments/assets/96b1ce07-f557-42ca-8143-546a111d6458" /> --------- Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com> Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>
579 lines
17 KiB
Vue
579 lines
17 KiB
Vue
<script setup>
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import { h, computed, onMounted } from 'vue';
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import { provideSidebarContext } from './provider';
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import { useAccount } from 'dashboard/composables/useAccount';
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import { useKbd } from 'dashboard/composables/utils/useKbd';
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import { useMapGetter } from 'dashboard/composables/store';
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import { useStore } from 'vuex';
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import { useI18n } from 'vue-i18n';
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import { useStorage } from '@vueuse/core';
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import { useSidebarKeyboardShortcuts } from './useSidebarKeyboardShortcuts';
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import { FEATURE_FLAGS } from 'dashboard/featureFlags';
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import Button from 'dashboard/components-next/button/Button.vue';
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import SidebarGroup from './SidebarGroup.vue';
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import SidebarProfileMenu from './SidebarProfileMenu.vue';
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import ChannelLeaf from './ChannelLeaf.vue';
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import SidebarAccountSwitcher from './SidebarAccountSwitcher.vue';
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import Logo from 'next/icon/Logo.vue';
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import ComposeConversation from 'dashboard/components-next/NewConversation/ComposeConversation.vue';
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const emit = defineEmits([
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'closeKeyShortcutModal',
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'openKeyShortcutModal',
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'showCreateAccountModal',
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]);
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const { accountScopedRoute } = useAccount();
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const store = useStore();
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const searchShortcut = useKbd([`$mod`, 'k']);
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const { t } = useI18n();
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const toggleShortcutModalFn = show => {
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if (show) {
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emit('openKeyShortcutModal');
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} else {
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emit('closeKeyShortcutModal');
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}
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};
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const currentAccountId = useMapGetter('getCurrentAccountId');
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const isFeatureEnabledonAccount = useMapGetter(
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'accounts/isFeatureEnabledonAccount'
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);
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const showV4Routes = computed(() => {
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return isFeatureEnabledonAccount.value(
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currentAccountId.value,
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FEATURE_FLAGS.REPORT_V4
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);
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});
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useSidebarKeyboardShortcuts(toggleShortcutModalFn);
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// We're using localStorage to store the expanded item in the sidebar
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// This helps preserve context when navigating between portal and dashboard layouts
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// and also when the user refreshes the page
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const expandedItem = useStorage(
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'next-sidebar-expanded-item',
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null,
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sessionStorage
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);
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const setExpandedItem = name => {
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expandedItem.value = expandedItem.value === name ? null : name;
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};
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provideSidebarContext({
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expandedItem,
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setExpandedItem,
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});
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const inboxes = useMapGetter('inboxes/getInboxes');
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const labels = useMapGetter('labels/getLabelsOnSidebar');
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const teams = useMapGetter('teams/getMyTeams');
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const contactCustomViews = useMapGetter('customViews/getContactCustomViews');
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const conversationCustomViews = useMapGetter(
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'customViews/getConversationCustomViews'
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);
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onMounted(() => {
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store.dispatch('labels/get');
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store.dispatch('inboxes/get');
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store.dispatch('notifications/unReadCount');
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store.dispatch('teams/get');
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store.dispatch('attributes/get');
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store.dispatch('customViews/get', 'conversation');
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store.dispatch('customViews/get', 'contact');
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});
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const sortedInboxes = computed(() =>
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inboxes.value.slice().sort((a, b) => a.name.localeCompare(b.name))
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);
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const newReportRoutes = [
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{
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name: 'Reports Agent',
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label: t('SIDEBAR.REPORTS_AGENT'),
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to: accountScopedRoute('agent_reports_index'),
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activeOn: ['agent_reports_show'],
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},
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{
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name: 'Reports Label',
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label: t('SIDEBAR.REPORTS_LABEL'),
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to: accountScopedRoute('label_reports'),
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},
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{
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name: 'Reports Inbox',
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label: t('SIDEBAR.REPORTS_INBOX'),
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to: accountScopedRoute('inbox_reports_index'),
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activeOn: ['inbox_reports_show'],
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},
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{
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name: 'Reports Team',
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label: t('SIDEBAR.REPORTS_TEAM'),
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to: accountScopedRoute('team_reports_index'),
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activeOn: ['team_reports_show'],
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},
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];
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const oldReportRoutes = [
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{
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name: 'Reports Agent',
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label: t('SIDEBAR.REPORTS_AGENT'),
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to: accountScopedRoute('agent_reports'),
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},
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{
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name: 'Reports Label',
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label: t('SIDEBAR.REPORTS_LABEL'),
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to: accountScopedRoute('label_reports'),
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},
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{
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name: 'Reports Inbox',
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label: t('SIDEBAR.REPORTS_INBOX'),
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to: accountScopedRoute('inbox_reports'),
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},
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{
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name: 'Reports Team',
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label: t('SIDEBAR.REPORTS_TEAM'),
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to: accountScopedRoute('team_reports'),
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},
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];
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const reportRoutes = computed(() =>
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showV4Routes.value ? newReportRoutes : oldReportRoutes
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);
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const menuItems = computed(() => {
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return [
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{
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name: 'Inbox',
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label: t('SIDEBAR.INBOX'),
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icon: 'i-lucide-inbox',
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to: accountScopedRoute('inbox_view'),
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activeOn: ['inbox_view', 'inbox_view_conversation'],
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},
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{
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name: 'Conversation',
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label: t('SIDEBAR.CONVERSATIONS'),
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icon: 'i-lucide-message-circle',
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children: [
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{
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name: 'All',
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label: t('SIDEBAR.ALL_CONVERSATIONS'),
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activeOn: ['inbox_conversation'],
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to: accountScopedRoute('home'),
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},
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{
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name: 'Mentions',
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label: t('SIDEBAR.MENTIONED_CONVERSATIONS'),
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activeOn: ['conversation_through_mentions'],
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to: accountScopedRoute('conversation_mentions'),
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},
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{
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name: 'Unattended',
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activeOn: ['conversation_through_unattended'],
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label: t('SIDEBAR.UNATTENDED_CONVERSATIONS'),
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to: accountScopedRoute('conversation_unattended'),
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},
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{
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name: 'Folders',
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label: t('SIDEBAR.CUSTOM_VIEWS_FOLDER'),
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icon: 'i-lucide-folder',
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activeOn: ['conversations_through_folders'],
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children: conversationCustomViews.value.map(view => ({
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name: `${view.name}-${view.id}`,
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label: view.name,
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to: accountScopedRoute('folder_conversations', { id: view.id }),
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})),
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},
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{
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name: 'Teams',
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label: t('SIDEBAR.TEAMS'),
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icon: 'i-lucide-users',
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activeOn: ['conversations_through_team'],
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children: teams.value.map(team => ({
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name: `${team.name}-${team.id}`,
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label: team.name,
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to: accountScopedRoute('team_conversations', { teamId: team.id }),
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})),
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},
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{
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name: 'Channels',
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label: t('SIDEBAR.CHANNELS'),
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icon: 'i-lucide-mailbox',
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activeOn: ['conversation_through_inbox'],
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children: sortedInboxes.value.map(inbox => ({
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name: `${inbox.name}-${inbox.id}`,
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label: inbox.name,
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to: accountScopedRoute('inbox_dashboard', { inbox_id: inbox.id }),
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component: leafProps =>
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h(ChannelLeaf, {
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label: leafProps.label,
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active: leafProps.active,
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inbox,
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}),
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})),
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},
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{
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name: 'Labels',
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label: t('SIDEBAR.LABELS'),
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icon: 'i-lucide-tag',
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activeOn: ['conversations_through_label'],
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children: labels.value.map(label => ({
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name: `${label.title}-${label.id}`,
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label: label.title,
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icon: h('span', {
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class: `size-[12px] ring-1 ring-n-alpha-1 dark:ring-white/20 ring-inset rounded-sm`,
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style: { backgroundColor: label.color },
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}),
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to: accountScopedRoute('label_conversations', {
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label: label.title,
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}),
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})),
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},
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],
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},
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{
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name: 'Captain',
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icon: 'i-woot-captain',
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label: t('SIDEBAR.CAPTAIN'),
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showOnlyOnCloud: true,
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children: [
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{
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name: 'Assistants',
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label: t('SIDEBAR.CAPTAIN_ASSISTANTS'),
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showOnlyOnCloud: true,
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to: accountScopedRoute('captain_assistants_index'),
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},
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{
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name: 'Documents',
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label: t('SIDEBAR.CAPTAIN_DOCUMENTS'),
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showOnlyOnCloud: true,
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to: accountScopedRoute('captain_documents_index'),
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},
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{
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name: 'Responses',
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label: t('SIDEBAR.CAPTAIN_RESPONSES'),
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showOnlyOnCloud: true,
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to: accountScopedRoute('captain_responses_index'),
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},
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],
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},
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{
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name: 'Contacts',
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label: t('SIDEBAR.CONTACTS'),
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icon: 'i-lucide-contact',
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children: [
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{
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name: 'All Contacts',
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label: t('SIDEBAR.ALL_CONTACTS'),
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to: accountScopedRoute(
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'contacts_dashboard_index',
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{},
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{ page: 1, search: undefined }
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),
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activeOn: ['contacts_dashboard_index', 'contacts_edit'],
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},
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{
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name: 'Segments',
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icon: 'i-lucide-group',
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label: t('SIDEBAR.CUSTOM_VIEWS_SEGMENTS'),
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children: contactCustomViews.value.map(view => ({
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name: `${view.name}-${view.id}`,
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label: view.name,
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to: accountScopedRoute(
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'contacts_dashboard_segments_index',
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{ segmentId: view.id },
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{ page: 1 }
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),
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activeOn: [
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'contacts_dashboard_segments_index',
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'contacts_edit_segment',
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],
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})),
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},
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{
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name: 'Tagged With',
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icon: 'i-lucide-tag',
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label: t('SIDEBAR.TAGGED_WITH'),
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children: labels.value.map(label => ({
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name: `${label.title}-${label.id}`,
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label: label.title,
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icon: h('span', {
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class: `size-[12px] ring-1 ring-n-alpha-1 dark:ring-white/20 ring-inset rounded-sm`,
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style: { backgroundColor: label.color },
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}),
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to: accountScopedRoute(
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'contacts_dashboard_labels_index',
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{ label: label.title },
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{ page: 1, search: undefined }
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),
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activeOn: [
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'contacts_dashboard_labels_index',
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'contacts_edit_label',
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],
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})),
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},
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],
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},
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{
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name: 'Reports',
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label: t('SIDEBAR.REPORTS'),
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icon: 'i-lucide-chart-spline',
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children: [
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{
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name: 'Report Overview',
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label: t('SIDEBAR.REPORTS_OVERVIEW'),
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to: accountScopedRoute('account_overview_reports'),
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},
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{
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name: 'Report Conversation',
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label: t('SIDEBAR.REPORTS_CONVERSATION'),
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to: accountScopedRoute('conversation_reports'),
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},
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...reportRoutes.value,
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{
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name: 'Reports CSAT',
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label: t('SIDEBAR.CSAT'),
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to: accountScopedRoute('csat_reports'),
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},
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{
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name: 'Reports SLA',
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label: t('SIDEBAR.REPORTS_SLA'),
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to: accountScopedRoute('sla_reports'),
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},
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{
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name: 'Reports Bot',
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label: t('SIDEBAR.REPORTS_BOT'),
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to: accountScopedRoute('bot_reports'),
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},
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],
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},
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{
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name: 'Campaigns',
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label: t('SIDEBAR.CAMPAIGNS'),
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icon: 'i-lucide-megaphone',
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children: [
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{
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name: 'Live chat',
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label: t('SIDEBAR.LIVE_CHAT'),
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to: accountScopedRoute('campaigns_livechat_index'),
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},
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{
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name: 'SMS',
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label: t('SIDEBAR.SMS'),
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to: accountScopedRoute('campaigns_sms_index'),
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},
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],
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},
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{
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name: 'Portals',
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label: t('SIDEBAR.HELP_CENTER.TITLE'),
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icon: 'i-lucide-library-big',
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children: [
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{
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name: 'Articles',
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label: t('SIDEBAR.HELP_CENTER.ARTICLES'),
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activeOn: [
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'portals_articles_index',
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'portals_articles_new',
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'portals_articles_edit',
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],
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to: accountScopedRoute('portals_index', {
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navigationPath: 'portals_articles_index',
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}),
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},
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{
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name: 'Categories',
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label: t('SIDEBAR.HELP_CENTER.CATEGORIES'),
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activeOn: [
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'portals_categories_index',
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'portals_categories_articles_index',
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'portals_categories_articles_edit',
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],
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to: accountScopedRoute('portals_index', {
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navigationPath: 'portals_categories_index',
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}),
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},
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{
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name: 'Locales',
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label: t('SIDEBAR.HELP_CENTER.LOCALES'),
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activeOn: ['portals_locales_index'],
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to: accountScopedRoute('portals_index', {
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navigationPath: 'portals_locales_index',
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}),
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},
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{
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name: 'Settings',
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label: t('SIDEBAR.HELP_CENTER.SETTINGS'),
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activeOn: ['portals_settings_index'],
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to: accountScopedRoute('portals_index', {
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navigationPath: 'portals_settings_index',
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}),
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},
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],
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},
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{
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name: 'Settings',
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label: t('SIDEBAR.SETTINGS'),
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icon: 'i-lucide-bolt',
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children: [
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{
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name: 'Settings Account Settings',
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label: t('SIDEBAR.ACCOUNT_SETTINGS'),
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icon: 'i-lucide-briefcase',
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to: accountScopedRoute('general_settings_index'),
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},
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{
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name: 'Settings Agents',
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label: t('SIDEBAR.AGENTS'),
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icon: 'i-lucide-square-user',
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to: accountScopedRoute('agent_list'),
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},
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{
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name: 'Settings Teams',
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label: t('SIDEBAR.TEAMS'),
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icon: 'i-lucide-users',
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to: accountScopedRoute('settings_teams_list'),
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},
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{
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name: 'Settings Inboxes',
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label: t('SIDEBAR.INBOXES'),
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icon: 'i-lucide-inbox',
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to: accountScopedRoute('settings_inbox_list'),
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},
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{
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name: 'Settings Labels',
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label: t('SIDEBAR.LABELS'),
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icon: 'i-lucide-tags',
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to: accountScopedRoute('labels_list'),
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},
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{
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name: 'Settings Custom Attributes',
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label: t('SIDEBAR.CUSTOM_ATTRIBUTES'),
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icon: 'i-lucide-code',
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to: accountScopedRoute('attributes_list'),
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},
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|
{
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|
name: 'Settings Automation',
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|
label: t('SIDEBAR.AUTOMATION'),
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icon: 'i-lucide-workflow',
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to: accountScopedRoute('automation_list'),
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},
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|
{
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name: 'Settings Agent Bots',
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|
label: t('SIDEBAR.AGENT_BOTS'),
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icon: 'i-lucide-bot',
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to: accountScopedRoute('agent_bots'),
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},
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|
{
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|
name: 'Settings Macros',
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|
label: t('SIDEBAR.MACROS'),
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icon: 'i-lucide-toy-brick',
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to: accountScopedRoute('macros_wrapper'),
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},
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|
{
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|
name: 'Settings Canned Responses',
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|
label: t('SIDEBAR.CANNED_RESPONSES'),
|
|
icon: 'i-lucide-message-square-quote',
|
|
to: accountScopedRoute('canned_list'),
|
|
},
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|
{
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|
name: 'Settings Integrations',
|
|
label: t('SIDEBAR.INTEGRATIONS'),
|
|
icon: 'i-lucide-blocks',
|
|
to: accountScopedRoute('settings_applications'),
|
|
},
|
|
{
|
|
name: 'Settings Audit Logs',
|
|
label: t('SIDEBAR.AUDIT_LOGS'),
|
|
icon: 'i-lucide-briefcase',
|
|
to: accountScopedRoute('auditlogs_list'),
|
|
},
|
|
{
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|
name: 'Settings Custom Roles',
|
|
label: t('SIDEBAR.CUSTOM_ROLES'),
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|
icon: 'i-lucide-shield-plus',
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to: accountScopedRoute('custom_roles_list'),
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|
},
|
|
{
|
|
name: 'Settings Sla',
|
|
label: t('SIDEBAR.SLA'),
|
|
icon: 'i-lucide-clock-alert',
|
|
to: accountScopedRoute('sla_list'),
|
|
},
|
|
{
|
|
name: 'Settings Billing',
|
|
label: t('SIDEBAR.BILLING'),
|
|
icon: 'i-lucide-credit-card',
|
|
showOnlyOnCloud: true,
|
|
to: accountScopedRoute('billing_settings_index'),
|
|
},
|
|
],
|
|
},
|
|
];
|
|
});
|
|
</script>
|
|
|
|
<template>
|
|
<aside
|
|
class="w-[200px] bg-n-solid-2 rtl:border-l ltr:border-r border-n-weak h-screen flex flex-col text-sm pb-1"
|
|
>
|
|
<section class="grid gap-2 mt-2 mb-4">
|
|
<div class="flex items-center min-w-0 gap-2 px-2">
|
|
<div class="grid flex-shrink-0 size-6 place-content-center">
|
|
<Logo />
|
|
</div>
|
|
<div class="flex-shrink-0 w-px h-3 bg-n-strong" />
|
|
<SidebarAccountSwitcher
|
|
class="flex-grow min-w-0 -mx-1"
|
|
@show-create-account-modal="emit('showCreateAccountModal')"
|
|
/>
|
|
</div>
|
|
<div class="flex gap-2 px-2">
|
|
<RouterLink
|
|
:to="{ name: 'search' }"
|
|
class="flex items-center w-full gap-2 px-2 py-1 rounded-lg h-7 outline outline-1 outline-n-weak bg-n-solid-3 dark:bg-n-black/30"
|
|
>
|
|
<span class="flex-shrink-0 i-lucide-search size-4 text-n-slate-11" />
|
|
<span class="flex-grow text-left">
|
|
{{ t('COMBOBOX.SEARCH_PLACEHOLDER') }}
|
|
</span>
|
|
<span
|
|
class="hidden tracking-wide pointer-events-none select-none text-n-slate-10"
|
|
>
|
|
{{ searchShortcut }}
|
|
</span>
|
|
</RouterLink>
|
|
<ComposeConversation align-position="right">
|
|
<template #trigger="{ toggle }">
|
|
<Button
|
|
icon="i-lucide-pen-line"
|
|
color="slate"
|
|
size="sm"
|
|
class="!h-7 !bg-n-solid-3 dark:!bg-n-black/30 !outline-n-weak !text-n-slate-11"
|
|
@click="toggle"
|
|
/>
|
|
</template>
|
|
</ComposeConversation>
|
|
</div>
|
|
</section>
|
|
<nav class="grid flex-grow gap-2 px-2 pb-5 overflow-y-scroll no-scrollbar">
|
|
<ul class="flex flex-col gap-2 m-0 list-none">
|
|
<SidebarGroup
|
|
v-for="item in menuItems"
|
|
:key="item.name"
|
|
v-bind="item"
|
|
/>
|
|
</ul>
|
|
</nav>
|
|
<section
|
|
class="p-1 border-t border-n-weak shadow-[0px_-2px_4px_0px_rgba(27,28,29,0.02)] flex-shrink-0 flex justify-between gap-2 items-center"
|
|
>
|
|
<SidebarProfileMenu
|
|
@open-key-shortcut-modal="emit('openKeyShortcutModal')"
|
|
/>
|
|
</section>
|
|
</aside>
|
|
</template>
|