Files
leadchat/app/javascript/dashboard/components-next/sidebar/Sidebar.vue
Pranav cb42be8e65 feat(v4): Update the report pages to show aggregate values (#10766)
This PR updates the report pages for agents, inboxes, and teams by
replacing charts with aggregate values (under a feature flag). Users can
click on any item to view more details if needed. Most users seem to
prefer aggregate values, so this change will likely stay.

The PR also includes a few fixes:

- The summary reports now use the same logic for both the front-end and
CSV exports.
- Fixed an issue where a single quote was being added to values with
hyphens in CSV files. Now, ‘n/a’ is used when no value is available.
- Fixed a bug where the average value was calculated incorrectly when
multiple accounts were present.

These changes should make reports easier to use and more consistent.

### Agents:

<img width="1438" alt="Screenshot 2025-01-26 at 10 47 18 AM"
src="https://github.com/user-attachments/assets/bf2fcebc-6207-4701-9703-5c2110b7b8a0"
/>

### Inboxes
<img width="1438" alt="Screenshot 2025-01-26 at 10 47 10 AM"
src="https://github.com/user-attachments/assets/b83e1cf2-fd14-4e8e-8dcd-9033404a9f22"
/>


### Teams: 
<img width="1436" alt="Screenshot 2025-01-26 at 10 47 01 AM"
src="https://github.com/user-attachments/assets/96b1ce07-f557-42ca-8143-546a111d6458"
/>

---------

Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>
2025-01-28 09:19:18 +05:30

579 lines
17 KiB
Vue

<script setup>
import { h, computed, onMounted } from 'vue';
import { provideSidebarContext } from './provider';
import { useAccount } from 'dashboard/composables/useAccount';
import { useKbd } from 'dashboard/composables/utils/useKbd';
import { useMapGetter } from 'dashboard/composables/store';
import { useStore } from 'vuex';
import { useI18n } from 'vue-i18n';
import { useStorage } from '@vueuse/core';
import { useSidebarKeyboardShortcuts } from './useSidebarKeyboardShortcuts';
import { FEATURE_FLAGS } from 'dashboard/featureFlags';
import Button from 'dashboard/components-next/button/Button.vue';
import SidebarGroup from './SidebarGroup.vue';
import SidebarProfileMenu from './SidebarProfileMenu.vue';
import ChannelLeaf from './ChannelLeaf.vue';
import SidebarAccountSwitcher from './SidebarAccountSwitcher.vue';
import Logo from 'next/icon/Logo.vue';
import ComposeConversation from 'dashboard/components-next/NewConversation/ComposeConversation.vue';
const emit = defineEmits([
'closeKeyShortcutModal',
'openKeyShortcutModal',
'showCreateAccountModal',
]);
const { accountScopedRoute } = useAccount();
const store = useStore();
const searchShortcut = useKbd([`$mod`, 'k']);
const { t } = useI18n();
const toggleShortcutModalFn = show => {
if (show) {
emit('openKeyShortcutModal');
} else {
emit('closeKeyShortcutModal');
}
};
const currentAccountId = useMapGetter('getCurrentAccountId');
const isFeatureEnabledonAccount = useMapGetter(
'accounts/isFeatureEnabledonAccount'
);
const showV4Routes = computed(() => {
return isFeatureEnabledonAccount.value(
currentAccountId.value,
FEATURE_FLAGS.REPORT_V4
);
});
useSidebarKeyboardShortcuts(toggleShortcutModalFn);
// We're using localStorage to store the expanded item in the sidebar
// This helps preserve context when navigating between portal and dashboard layouts
// and also when the user refreshes the page
const expandedItem = useStorage(
'next-sidebar-expanded-item',
null,
sessionStorage
);
const setExpandedItem = name => {
expandedItem.value = expandedItem.value === name ? null : name;
};
provideSidebarContext({
expandedItem,
setExpandedItem,
});
const inboxes = useMapGetter('inboxes/getInboxes');
const labels = useMapGetter('labels/getLabelsOnSidebar');
const teams = useMapGetter('teams/getMyTeams');
const contactCustomViews = useMapGetter('customViews/getContactCustomViews');
const conversationCustomViews = useMapGetter(
'customViews/getConversationCustomViews'
);
onMounted(() => {
store.dispatch('labels/get');
store.dispatch('inboxes/get');
store.dispatch('notifications/unReadCount');
store.dispatch('teams/get');
store.dispatch('attributes/get');
store.dispatch('customViews/get', 'conversation');
store.dispatch('customViews/get', 'contact');
});
const sortedInboxes = computed(() =>
inboxes.value.slice().sort((a, b) => a.name.localeCompare(b.name))
);
const newReportRoutes = [
{
name: 'Reports Agent',
label: t('SIDEBAR.REPORTS_AGENT'),
to: accountScopedRoute('agent_reports_index'),
activeOn: ['agent_reports_show'],
},
{
name: 'Reports Label',
label: t('SIDEBAR.REPORTS_LABEL'),
to: accountScopedRoute('label_reports'),
},
{
name: 'Reports Inbox',
label: t('SIDEBAR.REPORTS_INBOX'),
to: accountScopedRoute('inbox_reports_index'),
activeOn: ['inbox_reports_show'],
},
{
name: 'Reports Team',
label: t('SIDEBAR.REPORTS_TEAM'),
to: accountScopedRoute('team_reports_index'),
activeOn: ['team_reports_show'],
},
];
const oldReportRoutes = [
{
name: 'Reports Agent',
label: t('SIDEBAR.REPORTS_AGENT'),
to: accountScopedRoute('agent_reports'),
},
{
name: 'Reports Label',
label: t('SIDEBAR.REPORTS_LABEL'),
to: accountScopedRoute('label_reports'),
},
{
name: 'Reports Inbox',
label: t('SIDEBAR.REPORTS_INBOX'),
to: accountScopedRoute('inbox_reports'),
},
{
name: 'Reports Team',
label: t('SIDEBAR.REPORTS_TEAM'),
to: accountScopedRoute('team_reports'),
},
];
const reportRoutes = computed(() =>
showV4Routes.value ? newReportRoutes : oldReportRoutes
);
const menuItems = computed(() => {
return [
{
name: 'Inbox',
label: t('SIDEBAR.INBOX'),
icon: 'i-lucide-inbox',
to: accountScopedRoute('inbox_view'),
activeOn: ['inbox_view', 'inbox_view_conversation'],
},
{
name: 'Conversation',
label: t('SIDEBAR.CONVERSATIONS'),
icon: 'i-lucide-message-circle',
children: [
{
name: 'All',
label: t('SIDEBAR.ALL_CONVERSATIONS'),
activeOn: ['inbox_conversation'],
to: accountScopedRoute('home'),
},
{
name: 'Mentions',
label: t('SIDEBAR.MENTIONED_CONVERSATIONS'),
activeOn: ['conversation_through_mentions'],
to: accountScopedRoute('conversation_mentions'),
},
{
name: 'Unattended',
activeOn: ['conversation_through_unattended'],
label: t('SIDEBAR.UNATTENDED_CONVERSATIONS'),
to: accountScopedRoute('conversation_unattended'),
},
{
name: 'Folders',
label: t('SIDEBAR.CUSTOM_VIEWS_FOLDER'),
icon: 'i-lucide-folder',
activeOn: ['conversations_through_folders'],
children: conversationCustomViews.value.map(view => ({
name: `${view.name}-${view.id}`,
label: view.name,
to: accountScopedRoute('folder_conversations', { id: view.id }),
})),
},
{
name: 'Teams',
label: t('SIDEBAR.TEAMS'),
icon: 'i-lucide-users',
activeOn: ['conversations_through_team'],
children: teams.value.map(team => ({
name: `${team.name}-${team.id}`,
label: team.name,
to: accountScopedRoute('team_conversations', { teamId: team.id }),
})),
},
{
name: 'Channels',
label: t('SIDEBAR.CHANNELS'),
icon: 'i-lucide-mailbox',
activeOn: ['conversation_through_inbox'],
children: sortedInboxes.value.map(inbox => ({
name: `${inbox.name}-${inbox.id}`,
label: inbox.name,
to: accountScopedRoute('inbox_dashboard', { inbox_id: inbox.id }),
component: leafProps =>
h(ChannelLeaf, {
label: leafProps.label,
active: leafProps.active,
inbox,
}),
})),
},
{
name: 'Labels',
label: t('SIDEBAR.LABELS'),
icon: 'i-lucide-tag',
activeOn: ['conversations_through_label'],
children: labels.value.map(label => ({
name: `${label.title}-${label.id}`,
label: label.title,
icon: h('span', {
class: `size-[12px] ring-1 ring-n-alpha-1 dark:ring-white/20 ring-inset rounded-sm`,
style: { backgroundColor: label.color },
}),
to: accountScopedRoute('label_conversations', {
label: label.title,
}),
})),
},
],
},
{
name: 'Captain',
icon: 'i-woot-captain',
label: t('SIDEBAR.CAPTAIN'),
showOnlyOnCloud: true,
children: [
{
name: 'Assistants',
label: t('SIDEBAR.CAPTAIN_ASSISTANTS'),
showOnlyOnCloud: true,
to: accountScopedRoute('captain_assistants_index'),
},
{
name: 'Documents',
label: t('SIDEBAR.CAPTAIN_DOCUMENTS'),
showOnlyOnCloud: true,
to: accountScopedRoute('captain_documents_index'),
},
{
name: 'Responses',
label: t('SIDEBAR.CAPTAIN_RESPONSES'),
showOnlyOnCloud: true,
to: accountScopedRoute('captain_responses_index'),
},
],
},
{
name: 'Contacts',
label: t('SIDEBAR.CONTACTS'),
icon: 'i-lucide-contact',
children: [
{
name: 'All Contacts',
label: t('SIDEBAR.ALL_CONTACTS'),
to: accountScopedRoute(
'contacts_dashboard_index',
{},
{ page: 1, search: undefined }
),
activeOn: ['contacts_dashboard_index', 'contacts_edit'],
},
{
name: 'Segments',
icon: 'i-lucide-group',
label: t('SIDEBAR.CUSTOM_VIEWS_SEGMENTS'),
children: contactCustomViews.value.map(view => ({
name: `${view.name}-${view.id}`,
label: view.name,
to: accountScopedRoute(
'contacts_dashboard_segments_index',
{ segmentId: view.id },
{ page: 1 }
),
activeOn: [
'contacts_dashboard_segments_index',
'contacts_edit_segment',
],
})),
},
{
name: 'Tagged With',
icon: 'i-lucide-tag',
label: t('SIDEBAR.TAGGED_WITH'),
children: labels.value.map(label => ({
name: `${label.title}-${label.id}`,
label: label.title,
icon: h('span', {
class: `size-[12px] ring-1 ring-n-alpha-1 dark:ring-white/20 ring-inset rounded-sm`,
style: { backgroundColor: label.color },
}),
to: accountScopedRoute(
'contacts_dashboard_labels_index',
{ label: label.title },
{ page: 1, search: undefined }
),
activeOn: [
'contacts_dashboard_labels_index',
'contacts_edit_label',
],
})),
},
],
},
{
name: 'Reports',
label: t('SIDEBAR.REPORTS'),
icon: 'i-lucide-chart-spline',
children: [
{
name: 'Report Overview',
label: t('SIDEBAR.REPORTS_OVERVIEW'),
to: accountScopedRoute('account_overview_reports'),
},
{
name: 'Report Conversation',
label: t('SIDEBAR.REPORTS_CONVERSATION'),
to: accountScopedRoute('conversation_reports'),
},
...reportRoutes.value,
{
name: 'Reports CSAT',
label: t('SIDEBAR.CSAT'),
to: accountScopedRoute('csat_reports'),
},
{
name: 'Reports SLA',
label: t('SIDEBAR.REPORTS_SLA'),
to: accountScopedRoute('sla_reports'),
},
{
name: 'Reports Bot',
label: t('SIDEBAR.REPORTS_BOT'),
to: accountScopedRoute('bot_reports'),
},
],
},
{
name: 'Campaigns',
label: t('SIDEBAR.CAMPAIGNS'),
icon: 'i-lucide-megaphone',
children: [
{
name: 'Live chat',
label: t('SIDEBAR.LIVE_CHAT'),
to: accountScopedRoute('campaigns_livechat_index'),
},
{
name: 'SMS',
label: t('SIDEBAR.SMS'),
to: accountScopedRoute('campaigns_sms_index'),
},
],
},
{
name: 'Portals',
label: t('SIDEBAR.HELP_CENTER.TITLE'),
icon: 'i-lucide-library-big',
children: [
{
name: 'Articles',
label: t('SIDEBAR.HELP_CENTER.ARTICLES'),
activeOn: [
'portals_articles_index',
'portals_articles_new',
'portals_articles_edit',
],
to: accountScopedRoute('portals_index', {
navigationPath: 'portals_articles_index',
}),
},
{
name: 'Categories',
label: t('SIDEBAR.HELP_CENTER.CATEGORIES'),
activeOn: [
'portals_categories_index',
'portals_categories_articles_index',
'portals_categories_articles_edit',
],
to: accountScopedRoute('portals_index', {
navigationPath: 'portals_categories_index',
}),
},
{
name: 'Locales',
label: t('SIDEBAR.HELP_CENTER.LOCALES'),
activeOn: ['portals_locales_index'],
to: accountScopedRoute('portals_index', {
navigationPath: 'portals_locales_index',
}),
},
{
name: 'Settings',
label: t('SIDEBAR.HELP_CENTER.SETTINGS'),
activeOn: ['portals_settings_index'],
to: accountScopedRoute('portals_index', {
navigationPath: 'portals_settings_index',
}),
},
],
},
{
name: 'Settings',
label: t('SIDEBAR.SETTINGS'),
icon: 'i-lucide-bolt',
children: [
{
name: 'Settings Account Settings',
label: t('SIDEBAR.ACCOUNT_SETTINGS'),
icon: 'i-lucide-briefcase',
to: accountScopedRoute('general_settings_index'),
},
{
name: 'Settings Agents',
label: t('SIDEBAR.AGENTS'),
icon: 'i-lucide-square-user',
to: accountScopedRoute('agent_list'),
},
{
name: 'Settings Teams',
label: t('SIDEBAR.TEAMS'),
icon: 'i-lucide-users',
to: accountScopedRoute('settings_teams_list'),
},
{
name: 'Settings Inboxes',
label: t('SIDEBAR.INBOXES'),
icon: 'i-lucide-inbox',
to: accountScopedRoute('settings_inbox_list'),
},
{
name: 'Settings Labels',
label: t('SIDEBAR.LABELS'),
icon: 'i-lucide-tags',
to: accountScopedRoute('labels_list'),
},
{
name: 'Settings Custom Attributes',
label: t('SIDEBAR.CUSTOM_ATTRIBUTES'),
icon: 'i-lucide-code',
to: accountScopedRoute('attributes_list'),
},
{
name: 'Settings Automation',
label: t('SIDEBAR.AUTOMATION'),
icon: 'i-lucide-workflow',
to: accountScopedRoute('automation_list'),
},
{
name: 'Settings Agent Bots',
label: t('SIDEBAR.AGENT_BOTS'),
icon: 'i-lucide-bot',
to: accountScopedRoute('agent_bots'),
},
{
name: 'Settings Macros',
label: t('SIDEBAR.MACROS'),
icon: 'i-lucide-toy-brick',
to: accountScopedRoute('macros_wrapper'),
},
{
name: 'Settings Canned Responses',
label: t('SIDEBAR.CANNED_RESPONSES'),
icon: 'i-lucide-message-square-quote',
to: accountScopedRoute('canned_list'),
},
{
name: 'Settings Integrations',
label: t('SIDEBAR.INTEGRATIONS'),
icon: 'i-lucide-blocks',
to: accountScopedRoute('settings_applications'),
},
{
name: 'Settings Audit Logs',
label: t('SIDEBAR.AUDIT_LOGS'),
icon: 'i-lucide-briefcase',
to: accountScopedRoute('auditlogs_list'),
},
{
name: 'Settings Custom Roles',
label: t('SIDEBAR.CUSTOM_ROLES'),
icon: 'i-lucide-shield-plus',
to: accountScopedRoute('custom_roles_list'),
},
{
name: 'Settings Sla',
label: t('SIDEBAR.SLA'),
icon: 'i-lucide-clock-alert',
to: accountScopedRoute('sla_list'),
},
{
name: 'Settings Billing',
label: t('SIDEBAR.BILLING'),
icon: 'i-lucide-credit-card',
showOnlyOnCloud: true,
to: accountScopedRoute('billing_settings_index'),
},
],
},
];
});
</script>
<template>
<aside
class="w-[200px] bg-n-solid-2 rtl:border-l ltr:border-r border-n-weak h-screen flex flex-col text-sm pb-1"
>
<section class="grid gap-2 mt-2 mb-4">
<div class="flex items-center min-w-0 gap-2 px-2">
<div class="grid flex-shrink-0 size-6 place-content-center">
<Logo />
</div>
<div class="flex-shrink-0 w-px h-3 bg-n-strong" />
<SidebarAccountSwitcher
class="flex-grow min-w-0 -mx-1"
@show-create-account-modal="emit('showCreateAccountModal')"
/>
</div>
<div class="flex gap-2 px-2">
<RouterLink
:to="{ name: 'search' }"
class="flex items-center w-full gap-2 px-2 py-1 rounded-lg h-7 outline outline-1 outline-n-weak bg-n-solid-3 dark:bg-n-black/30"
>
<span class="flex-shrink-0 i-lucide-search size-4 text-n-slate-11" />
<span class="flex-grow text-left">
{{ t('COMBOBOX.SEARCH_PLACEHOLDER') }}
</span>
<span
class="hidden tracking-wide pointer-events-none select-none text-n-slate-10"
>
{{ searchShortcut }}
</span>
</RouterLink>
<ComposeConversation align-position="right">
<template #trigger="{ toggle }">
<Button
icon="i-lucide-pen-line"
color="slate"
size="sm"
class="!h-7 !bg-n-solid-3 dark:!bg-n-black/30 !outline-n-weak !text-n-slate-11"
@click="toggle"
/>
</template>
</ComposeConversation>
</div>
</section>
<nav class="grid flex-grow gap-2 px-2 pb-5 overflow-y-scroll no-scrollbar">
<ul class="flex flex-col gap-2 m-0 list-none">
<SidebarGroup
v-for="item in menuItems"
:key="item.name"
v-bind="item"
/>
</ul>
</nav>
<section
class="p-1 border-t border-n-weak shadow-[0px_-2px_4px_0px_rgba(27,28,29,0.02)] flex-shrink-0 flex justify-between gap-2 items-center"
>
<SidebarProfileMenu
@open-key-shortcut-modal="emit('openKeyShortcutModal')"
/>
</section>
</aside>
</template>