b8047f0912
* feat: add automation support for SLA * feat: add sla action in automtion UI * chore: revert frontend changes * chore: refactor to ee namespace * chore: refactor automation rule to ee namespace * feat: create applied_sla table entry * chore: add applied_sla spec * chore: rubocop fixes --------- Co-authored-by: Sojan <sojan@pepalo.com>
94 lines
2.3 KiB
Ruby
94 lines
2.3 KiB
Ruby
class ActionService
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include EmailHelper
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def initialize(conversation)
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@conversation = conversation.reload
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end
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def mute_conversation(_params)
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@conversation.mute!
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end
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def snooze_conversation(_params)
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@conversation.snoozed!
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end
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def resolve_conversation(_params)
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@conversation.resolved!
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end
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def change_status(status)
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@conversation.update!(status: status[0])
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end
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def change_priority(priority)
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@conversation.update!(priority: (priority[0] == 'nil' ? nil : priority[0]))
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end
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def add_label(labels)
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return if labels.empty?
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@conversation.reload.add_labels(labels)
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end
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def assign_agent(agent_ids = [])
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return @conversation.update!(assignee_id: nil) if agent_ids[0] == 'nil'
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return unless agent_belongs_to_inbox?(agent_ids)
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@agent = @account.users.find_by(id: agent_ids)
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@conversation.update!(assignee_id: @agent.id) if @agent.present?
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end
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def remove_label(labels)
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return if labels.empty?
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labels = @conversation.label_list - labels
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@conversation.update(label_list: labels)
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end
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def assign_team(team_ids = [])
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return unassign_team if team_ids[0]&.zero?
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# check if team belongs to account only if team_id is present
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# if team_id is nil, then it means that the team is being unassigned
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return unless !team_ids[0].nil? && team_belongs_to_account?(team_ids)
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@conversation.update!(team_id: team_ids[0])
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end
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def remove_assigned_team(_params)
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@conversation.update!(team_id: nil)
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end
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def send_email_transcript(emails)
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emails = emails[0].gsub(/\s+/, '').split(',')
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emails.each do |email|
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email = parse_email_variables(@conversation, email)
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ConversationReplyMailer.with(account: @conversation.account).conversation_transcript(@conversation, email)&.deliver_later
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end
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end
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private
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def agent_belongs_to_inbox?(agent_ids)
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member_ids = @conversation.inbox.members.pluck(:user_id)
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assignable_agent_ids = member_ids + @account.administrators.ids
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assignable_agent_ids.include?(agent_ids[0])
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end
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def team_belongs_to_account?(team_ids)
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@account.team_ids.include?(team_ids[0])
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end
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def conversation_a_tweet?
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return false if @conversation.additional_attributes.blank?
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@conversation.additional_attributes['type'] == 'tweet'
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end
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end
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ActionService.include_mod_with('ActionService')
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