# Pull Request Template ## Description This PR introduces basic customization options for the CSAT survey: * **Display Type**: Option to use star ratings instead of emojis. * **Message Text**: Customize the survey message (up to 200 characters). * **Survey Rules**: Send surveys based on labels — trigger when a conversation has or doesn't have a specific label. Fixes https://linear.app/chatwoot/document/improve-csat-responses-a61cf30e054e ## Type of change - [x] New feature (non-breaking change which adds functionality) ## How Has This Been Tested? ### Loom videos **Website Channel (Widget)** https://www.loom.com/share/7f47836cde7940ae9d17b7997d060a18?sid=aad2ad0a-140a-4a09-8829-e01fa2e102c5 **Email Channel (Survey link)** https://www.loom.com/share/e92f4c4c0f73417ba300a25885e093ce?sid=4bb006f0-1c2a-4352-a232-8bf684e3d757 ## Checklist: - [x] My code follows the style guidelines of this project - [x] I have performed a self-review of my code - [x] I have commented on my code, particularly in hard-to-understand areas - [ ] I have made corresponding changes to the documentation - [x] My changes generate no new warnings - [x] I have added tests that prove my fix is effective or that my feature works - [x] New and existing unit tests pass locally with my changes - [ ] Any dependent changes have been merged and published in downstream modules --------- Co-authored-by: Pranav <pranavrajs@gmail.com>
120 lines
5.0 KiB
Ruby
120 lines
5.0 KiB
Ruby
json.id resource.id
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json.avatar_url resource.try(:avatar_url)
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json.channel_id resource.channel_id
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json.name resource.name
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json.channel_type resource.channel_type
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json.greeting_enabled resource.greeting_enabled
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json.greeting_message resource.greeting_message
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json.working_hours_enabled resource.working_hours_enabled
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json.enable_email_collect resource.enable_email_collect
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json.csat_survey_enabled resource.csat_survey_enabled
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json.csat_config resource.csat_config
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json.enable_auto_assignment resource.enable_auto_assignment
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json.auto_assignment_config resource.auto_assignment_config
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json.out_of_office_message resource.out_of_office_message
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json.working_hours resource.weekly_schedule
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json.timezone resource.timezone
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json.callback_webhook_url resource.callback_webhook_url
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json.allow_messages_after_resolved resource.allow_messages_after_resolved
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json.lock_to_single_conversation resource.lock_to_single_conversation
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json.sender_name_type resource.sender_name_type
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json.business_name resource.business_name
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if resource.portal.present?
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json.help_center do
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json.name resource.portal.name
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json.slug resource.portal.slug
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end
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end
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## Channel specific settings
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## TODO : Clean up and move the attributes into channel sub section
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json.tweets_enabled resource.channel.try(:tweets_enabled) if resource.twitter?
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## WebWidget Attributes
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json.widget_color resource.channel.try(:widget_color)
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json.website_url resource.channel.try(:website_url)
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json.hmac_mandatory resource.channel.try(:hmac_mandatory)
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json.welcome_title resource.channel.try(:welcome_title)
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json.welcome_tagline resource.channel.try(:welcome_tagline)
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json.web_widget_script resource.channel.try(:web_widget_script)
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json.website_token resource.channel.try(:website_token)
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json.selected_feature_flags resource.channel.try(:selected_feature_flags)
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json.reply_time resource.channel.try(:reply_time)
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if resource.web_widget?
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json.hmac_token resource.channel.try(:hmac_token) if Current.account_user&.administrator?
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json.pre_chat_form_enabled resource.channel.try(:pre_chat_form_enabled)
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json.pre_chat_form_options resource.channel.try(:pre_chat_form_options)
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json.continuity_via_email resource.channel.try(:continuity_via_email)
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end
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## Facebook Attributes
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if resource.facebook?
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json.page_id resource.channel.try(:page_id)
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json.reauthorization_required resource.channel.try(:reauthorization_required?)
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end
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## Instagram Attributes
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json.reauthorization_required resource.channel.try(:reauthorization_required?) if resource.instagram?
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json.instagram_id resource.channel.try(:instagram_id) if resource.instagram?
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## Twilio Attributes
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json.messaging_service_sid resource.channel.try(:messaging_service_sid)
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json.phone_number resource.channel.try(:phone_number)
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json.medium resource.channel.try(:medium) if resource.twilio?
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if resource.twilio? && Current.account_user&.administrator?
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json.auth_token resource.channel.try(:auth_token)
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json.account_sid resource.channel.try(:account_sid)
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end
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if resource.email?
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## Email Channel Attributes
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json.forward_to_email resource.channel.try(:forward_to_email)
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json.email resource.channel.try(:email)
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## IMAP
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if Current.account_user&.administrator?
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json.imap_login resource.channel.try(:imap_login)
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json.imap_password resource.channel.try(:imap_password)
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json.imap_address resource.channel.try(:imap_address)
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json.imap_port resource.channel.try(:imap_port)
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json.imap_enabled resource.channel.try(:imap_enabled)
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json.imap_enable_ssl resource.channel.try(:imap_enable_ssl)
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if resource.channel.try(:microsoft?) || resource.channel.try(:google?) || resource.channel.try(:legacy_google?)
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json.reauthorization_required resource.channel.try(:provider_config).empty? || resource.channel.try(:reauthorization_required?)
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end
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end
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## SMTP
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if Current.account_user&.administrator?
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json.smtp_login resource.channel.try(:smtp_login)
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json.smtp_password resource.channel.try(:smtp_password)
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json.smtp_address resource.channel.try(:smtp_address)
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json.smtp_port resource.channel.try(:smtp_port)
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json.smtp_enabled resource.channel.try(:smtp_enabled)
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json.smtp_domain resource.channel.try(:smtp_domain)
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json.smtp_enable_ssl_tls resource.channel.try(:smtp_enable_ssl_tls)
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json.smtp_enable_starttls_auto resource.channel.try(:smtp_enable_starttls_auto)
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json.smtp_openssl_verify_mode resource.channel.try(:smtp_openssl_verify_mode)
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json.smtp_authentication resource.channel.try(:smtp_authentication)
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end
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end
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## API Channel Attributes
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if resource.api?
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json.hmac_token resource.channel.try(:hmac_token) if Current.account_user&.administrator?
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json.webhook_url resource.channel.try(:webhook_url)
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json.inbox_identifier resource.channel.try(:identifier)
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json.additional_attributes resource.channel.try(:additional_attributes)
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end
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json.provider resource.channel.try(:provider)
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### WhatsApp Channel
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if resource.whatsapp?
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json.message_templates resource.channel.try(:message_templates)
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json.provider_config resource.channel.try(:provider_config) if Current.account_user&.administrator?
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end
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