aee979ee0b
This updates macros and automations so agents can explicitly remove assigned agents or teams, while keeping the existing `Assign -> None` flow working for backward compatibility. Fixes: #7551 Closes: #7551 ## Why The original macro change exposed unassignment only through `Assign -> None`, which made macros behave differently from automations and left the explicit remove actions inconsistent across the product. This keeps the lower-risk compatibility path and adds the explicit remove actions requested in review. ## What this change does - Adds `Remove Assigned Agent` and `Remove Assigned Team` as explicit actions in macros. - Adds the same explicit remove actions in automations. - Keeps `Assign Agent -> None` and `Assign Team -> None` working for existing behavior and stored payloads. - Preserves backward compatibility for existing macro and automation execution payloads. - Downmerges the latest `develop` and resolves the conflicts while keeping both the new remove actions and current `develop` behavior. ## Validation - Verified both remove actions are available and selectable in the macro editor. - Verified both remove actions are available and selectable in the automation builder. - Applied a disposable macro with `Remove Assigned Agent` and `Remove Assigned Team` on a real conversation and confirmed both fields were cleared. - Applied a disposable macro with `Assign Agent -> None` and `Assign Team -> None` on a real conversation and confirmed both fields were still cleared.
117 lines
4.1 KiB
JSON
117 lines
4.1 KiB
JSON
{
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"MACROS": {
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"HEADER": "Macros",
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"DESCRIPTION": "A macro is a set of saved actions that help customer service agents easily complete tasks. The agents can define a set of actions like tagging a conversation with a label, sending an email transcript, updating a custom attribute, etc., and they can run these actions in a single click.",
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"LEARN_MORE": "Learn more about macros",
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"COUNT": "{n} macro | {n} macros",
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"HEADER_BTN_TXT": "Add a new macro",
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"HEADER_BTN_TXT_SAVE": "Save macro",
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"LOADING": "Fetching macros",
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"SEARCH_PLACEHOLDER": "Search macros...",
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"NO_RESULTS": "No macros found matching your search",
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"ERROR": "Something went wrong. Please try again",
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"ORDER_INFO": "Macros will run in the order you add your actions. You can rearrange them by dragging them by the handle beside each node.",
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"ADD": {
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"FORM": {
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"NAME": {
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"LABEL": "Macro name",
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"PLACEHOLDER": "Enter a name for your macro",
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"ERROR": "Name is required for creating a macro"
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},
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"ACTIONS": {
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"LABEL": "Actions"
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}
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},
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"API": {
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"SUCCESS_MESSAGE": "Macro added successfully",
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"ERROR_MESSAGE": "Unable to create macro, Please try again later"
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}
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},
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"LIST": {
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"TABLE_HEADER": {
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"NAME": "Name",
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"CREATED BY": "Created by",
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"LAST_UPDATED_BY": "Last updated by",
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"VISIBILITY": "Visibility",
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"ACTIONS": "Actions"
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},
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"404": "No macros found"
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},
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"DELETE": {
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"TOOLTIP": "Delete macro",
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"CONFIRM": {
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"MESSAGE": "Are you sure to delete ",
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"YES": "Yes, Delete",
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"NO": "No"
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},
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"API": {
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"SUCCESS_MESSAGE": "Macro deleted successfully",
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"ERROR_MESSAGE": "There was an error deleting the macro. Please try again later"
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}
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},
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"EDIT": {
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"TOOLTIP": "Edit macro",
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"API": {
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"SUCCESS_MESSAGE": "Macro updated successfully",
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"ERROR_MESSAGE": "Could not update Macro, Please try again later"
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}
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},
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"EDITOR": {
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"START_FLOW": "Start Flow",
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"END_FLOW": "End Flow",
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"LOADING": "Fetching macro",
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"ADD_BTN_TOOLTIP": "Add new action",
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"DELETE_BTN_TOOLTIP": "Delete Action",
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"VISIBILITY": {
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"LABEL": "Macro Visibility",
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"GLOBAL": {
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"LABEL": "Public",
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"DESCRIPTION": "This macro is available publicly for all agents in this account."
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},
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"PERSONAL": {
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"LABEL": "Private",
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"DESCRIPTION": "This macro will be private to you and not be available to others."
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}
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}
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},
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"EXECUTE": {
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"BUTTON_TOOLTIP": "Execute",
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"PREVIEW": "Preview Macro",
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"EXECUTED_SUCCESSFULLY": "Macro executed successfully"
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},
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"ERRORS": {
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"ATTRIBUTE_KEY_REQUIRED": "Attribute key is required",
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"FILTER_OPERATOR_REQUIRED": "Filter operator is required",
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"VALUE_REQUIRED": "Value is required",
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"VALUE_MUST_BE_BETWEEN_1_AND_998": "Value must be between 1 and 998",
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"ACTION_PARAMETERS_REQUIRED": "Action parameters are required",
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"ATLEAST_ONE_CONDITION_REQUIRED": "At least one condition is required",
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"ATLEAST_ONE_ACTION_REQUIRED": "At least one action is required"
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},
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"ACTIONS": {
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"ASSIGN_TEAM": "Assign a Team",
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"ASSIGN_AGENT": "Assign an Agent",
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"ADD_LABEL": "Add a Label",
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"REMOVE_LABEL": "Remove a Label",
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"REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
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"REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
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"SEND_EMAIL_TRANSCRIPT": "Send an Email Transcript",
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"MUTE_CONVERSATION": "Mute Conversation",
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"SNOOZE_CONVERSATION": "Snooze Conversation",
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"RESOLVE_CONVERSATION": "Resolve Conversation",
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"SEND_ATTACHMENT": "Send Attachment",
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"SEND_MESSAGE": "Send a Message",
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"CHANGE_PRIORITY": "Change Priority",
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"ADD_PRIVATE_NOTE": "Add a Private Note",
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"SEND_WEBHOOK_EVENT": "Send Webhook Event"
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},
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"PRIORITY_TYPES": {
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"NONE": "None",
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"LOW": "Low",
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"MEDIUM": "Medium",
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"HIGH": "High",
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"URGENT": "Urgent"
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}
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}
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}
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