28 lines
863 B
Ruby
28 lines
863 B
Ruby
module AutoAssignmentHandler
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extend ActiveSupport::Concern
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include Events::Types
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included do
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after_save :run_auto_assignment
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end
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private
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def run_auto_assignment
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# Round robin kicks in on conversation create & update
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# run it only when conversation status changes to open
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return unless conversation_status_changed_to_open?
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return unless should_run_auto_assignment?
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::AutoAssignment::AgentAssignmentService.new(conversation: self, allowed_agent_ids: inbox.member_ids_with_assignment_capacity).perform
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conversation_participants.find_or_create_by(user_id: assignee_id) if assignee_id.present?
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end
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def should_run_auto_assignment?
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return false unless inbox.enable_auto_assignment?
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# run only if assignee is blank or doesn't have access to inbox
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assignee.blank? || inbox.members.exclude?(assignee)
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end
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end
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