480 lines
13 KiB
JSON
480 lines
13 KiB
JSON
{
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"REPORT": {
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"HEADER": "Percakapan",
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"LOADING_CHART": "Memuat data grafik...",
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"NO_ENOUGH_DATA": "Kami belum menerima cukup data untuk membuat laporan, Silakan coba lagi nanti.",
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"DOWNLOAD_AGENT_REPORTS": "Unduh laporan agen",
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"DATA_FETCHING_FAILED": "Gagal mengambil data, silakan coba lagi nanti.",
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"SUMMARY_FETCHING_FAILED": "Gagal mengambil ringkasan, silakan coba lagi nanti.",
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"METRICS": {
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"CONVERSATIONS": {
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"NAME": "Percakapan",
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"DESC": "( Total )"
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},
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"INCOMING_MESSAGES": {
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"NAME": "Pesan Masuk",
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"DESC": "( Total )"
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},
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"OUTGOING_MESSAGES": {
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"NAME": "Pesan Keluar",
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"DESC": "( Total )"
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},
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"FIRST_RESPONSE_TIME": {
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"NAME": "Waktu Respon Pertama",
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"DESC": "( Rata-Rata )",
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"INFO_TEXT": "Total jumlah percakapan yang digunakan untuk perhitungan:",
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"TOOLTIP_TEXT": "Waktu Respon Pertama adalah %{metricValue} (berdasarkan %{conversationCount} percakapan)"
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},
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"RESOLUTION_TIME": {
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"NAME": "Waktu Penyelesaian",
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"DESC": "( Rata-Rata )",
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"INFO_TEXT": "Total jumlah percakapan yang digunakan untuk perhitungan:",
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"TOOLTIP_TEXT": "Waktu Penyelesaian adalah %{metricValue} (berdasarkan %{conversationCount} percakapan)"
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},
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"RESOLUTION_COUNT": {
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"NAME": "Jumlah Terselesaikan",
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"DESC": "( Total )"
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},
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"REPLY_TIME": {
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"NAME": "Customer waiting time",
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"TOOLTIP_TEXT": "Waiting time is %{metricValue} (based on %{conversationCount} conversations)"
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}
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},
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"DATE_RANGE_OPTIONS": {
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"LAST_7_DAYS": "7 hari terakhir",
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"LAST_30_DAYS": "30 hari terakhir",
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"LAST_3_MONTHS": "3 bulan terakhir",
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"LAST_6_MONTHS": "6 bulan terakhir",
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"LAST_YEAR": "Tahun terakhir",
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"CUSTOM_DATE_RANGE": "Rentang tanggal kustom"
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},
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"DATE_RANGE": [
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{
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"id": 0,
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"name": "7 hari terakhir"
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},
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{
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"id": 1,
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"name": "30 hari terakhir"
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},
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{
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"id": 2,
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"name": "3 bulan terakhir"
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},
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{
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"id": 3,
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"name": "6 bulan terakhir"
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},
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{
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"id": 4,
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"name": "Tahun terakhir"
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},
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{
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"id": 5,
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"name": "Rentang tanggal kustom"
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}
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],
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"CUSTOM_DATE_RANGE": {
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"CONFIRM": "Terapkan",
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"PLACEHOLDER": "Pilih rentang tanggal"
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},
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"GROUP_BY_FILTER_DROPDOWN_LABEL": "Kelompokkan Berdasarkan",
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"DURATION_FILTER_LABEL": "Durasi",
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"GROUPING_OPTIONS": {
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"DAY": "Hari",
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"WEEK": "Minggu",
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"MONTH": "Bulan",
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"YEAR": "Tahun"
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},
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"GROUP_BY_DAY_OPTIONS": [
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{
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"id": 1,
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"groupBy": "Hari"
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}
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],
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"GROUP_BY_WEEK_OPTIONS": [
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{
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"id": 1,
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"groupBy": "Hari"
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},
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{
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"id": 2,
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"groupBy": "Minggu"
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}
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],
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"GROUP_BY_MONTH_OPTIONS": [
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{
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"id": 1,
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"groupBy": "Hari"
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},
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{
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"id": 2,
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"groupBy": "Minggu"
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},
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{
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"id": 3,
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"groupBy": "Bulan"
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}
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],
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"GROUP_BY_YEAR_OPTIONS": [
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{
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"id": 1,
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"groupBy": "Day"
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},
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{
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"id": 2,
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"groupBy": "Week"
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},
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{
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"id": 3,
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"groupBy": "Month"
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}
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],
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"BUSINESS_HOURS": "Jam Kerja"
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},
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"AGENT_REPORTS": {
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"HEADER": "Gambaran Agen",
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"LOADING_CHART": "Memuat data grafik...",
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"NO_ENOUGH_DATA": "Kami belum menerima cukup data untuk membuat laporan, Silakan coba lagi nanti.",
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"DOWNLOAD_AGENT_REPORTS": "Unduh laporan agen",
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"FILTER_DROPDOWN_LABEL": "Pilih Agen",
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"METRICS": {
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"CONVERSATIONS": {
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"NAME": "Percakapan",
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"DESC": "( Total )"
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},
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"INCOMING_MESSAGES": {
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"NAME": "Pesan Masuk",
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"DESC": "( Total )"
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},
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"OUTGOING_MESSAGES": {
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"NAME": "Pesan Keluar",
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"DESC": "( Total )"
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},
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"FIRST_RESPONSE_TIME": {
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"NAME": "Waktu Respon Pertama",
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"DESC": "( Rata-Rata )",
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"INFO_TEXT": "Total jumlah percakapan yang digunakan untuk perhitungan:",
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"TOOLTIP_TEXT": "Waktu Respon Pertama adalah %{metricValue} (berdasarkan %{conversationCount} percakapan)"
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},
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"RESOLUTION_TIME": {
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"NAME": "Waktu Penyelesaian",
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"DESC": "( Rata-Rata )",
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"INFO_TEXT": "Total jumlah percakapan yang digunakan untuk perhitungan:",
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"TOOLTIP_TEXT": "Waktu Penyelesaian adalah %{metricValue} (berdasarkan %{conversationCount} percakapan)"
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},
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"RESOLUTION_COUNT": {
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"NAME": "Jumlah Terselesaikan",
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"DESC": "( Total )"
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}
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},
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"DATE_RANGE": [
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{
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"id": 0,
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"name": "7 hari terakhir"
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},
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{
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"id": 1,
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"name": "30 hari terakhir"
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},
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{
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"id": 2,
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"name": "3 bulan terakhir"
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},
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{
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"id": 3,
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"name": "6 bulan terakhir"
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},
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{
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"id": 4,
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"name": "Tahun terakhir"
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},
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{
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"id": 5,
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"name": "Rentang tanggal kustom"
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}
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],
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"CUSTOM_DATE_RANGE": {
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"CONFIRM": "Terapkan",
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"PLACEHOLDER": "Pilih rentang tanggal"
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}
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},
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"LABEL_REPORTS": {
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"HEADER": "Gambaran Label",
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"LOADING_CHART": "Memuat data grafik...",
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"NO_ENOUGH_DATA": "Kami belum menerima cukup data untuk membuat laporan, Silakan coba lagi nanti.",
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"DOWNLOAD_LABEL_REPORTS": "Unduh laporan label",
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"FILTER_DROPDOWN_LABEL": "Pilih label",
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"METRICS": {
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"CONVERSATIONS": {
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"NAME": "Percakapan",
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"DESC": "( Total )"
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},
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"INCOMING_MESSAGES": {
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"NAME": "Pesan Masuk",
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"DESC": "( Total )"
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},
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"OUTGOING_MESSAGES": {
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"NAME": "Pesan Keluar",
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"DESC": "( Total )"
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},
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"FIRST_RESPONSE_TIME": {
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"NAME": "Waktu Respon Pertama",
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"DESC": "( Rata-Rata )",
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"INFO_TEXT": "Total jumlah percakapan yang digunakan untuk perhitungan:",
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"TOOLTIP_TEXT": "Waktu Respon Pertama adalah %{metricValue} (berdasarkan %{conversationCount} percakapan)"
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},
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"RESOLUTION_TIME": {
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"NAME": "Waktu Penyelesaian",
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"DESC": "( Rata-Rata )",
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"INFO_TEXT": "Total jumlah percakapan yang digunakan untuk perhitungan:",
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"TOOLTIP_TEXT": "Waktu Penyelesaian adalah %{metricValue} (berdasarkan %{conversationCount} percakapan)"
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},
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"RESOLUTION_COUNT": {
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"NAME": "Jumlah Terselesaikan",
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"DESC": "( Total )"
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}
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},
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"DATE_RANGE": [
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{
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"id": 0,
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"name": "7 hari terakhir"
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},
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{
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"id": 1,
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"name": "30 hari terakhir"
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},
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{
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"id": 2,
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"name": "3 bulan terakhir"
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},
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{
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"id": 3,
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"name": "6 bulan terakhir"
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},
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{
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"id": 4,
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"name": "Tahun terakhir"
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},
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{
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"id": 5,
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"name": "Rentang tanggal kustom"
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}
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],
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"CUSTOM_DATE_RANGE": {
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"CONFIRM": "Terapkan",
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"PLACEHOLDER": "Pilih rentang tanggal"
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}
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},
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"INBOX_REPORTS": {
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"HEADER": "Gambaran kontak masuk",
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"LOADING_CHART": "Memuat data grafik...",
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"NO_ENOUGH_DATA": "Kami belum menerima cukup data untuk membuat laporan, Silakan coba lagi nanti.",
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"DOWNLOAD_INBOX_REPORTS": "Unduh laporan kotak masuk",
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"FILTER_DROPDOWN_LABEL": "Pilih kotak masuk",
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"METRICS": {
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"CONVERSATIONS": {
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"NAME": "Percakapan",
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"DESC": "( Total )"
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},
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"INCOMING_MESSAGES": {
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"NAME": "Pesan Masuk",
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"DESC": "( Total )"
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},
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"OUTGOING_MESSAGES": {
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"NAME": "Pesan Keluar",
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"DESC": "( Total )"
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},
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"FIRST_RESPONSE_TIME": {
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"NAME": "Waktu Respon Pertama",
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"DESC": "( Rata-Rata )",
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"INFO_TEXT": "Total jumlah percakapan yang digunakan untuk perhitungan:",
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"TOOLTIP_TEXT": "Waktu Respon Pertama adalah %{metricValue} (berdasarkan %{conversationCount} percakapan)"
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},
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"RESOLUTION_TIME": {
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"NAME": "Waktu Penyelesaian",
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"DESC": "( Rata-Rata )",
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"INFO_TEXT": "Total jumlah percakapan yang digunakan untuk perhitungan:",
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"TOOLTIP_TEXT": "Waktu Penyelesaian adalah %{metricValue} (berdasarkan %{conversationCount} percakapan)"
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},
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"RESOLUTION_COUNT": {
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"NAME": "Jumlah Terselesaikan",
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"DESC": "( Total )"
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}
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},
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"DATE_RANGE": [
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{
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"id": 0,
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"name": "7 hari terakhir"
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},
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{
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"id": 1,
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"name": "30 hari terakhir"
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},
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{
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"id": 2,
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"name": "3 bulan terakhir"
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},
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{
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"id": 3,
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"name": "6 bulan terakhir"
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},
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{
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"id": 4,
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"name": "Tahun terakhir"
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},
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{
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"id": 5,
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"name": "Rentang tanggal kustom"
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}
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],
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"CUSTOM_DATE_RANGE": {
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"CONFIRM": "Terapkan",
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"PLACEHOLDER": "Pilih rentang tanggal"
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}
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},
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"TEAM_REPORTS": {
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"HEADER": "Gambaran Tim",
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"LOADING_CHART": "Memuat data grafik...",
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"NO_ENOUGH_DATA": "Kami belum menerima cukup data untuk membuat laporan, Silakan coba lagi nanti.",
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"DOWNLOAD_TEAM_REPORTS": "Unduh laporan tim",
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"FILTER_DROPDOWN_LABEL": "Pilih Tim",
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"METRICS": {
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"CONVERSATIONS": {
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"NAME": "Percakapan",
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"DESC": "( Total )"
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},
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"INCOMING_MESSAGES": {
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"NAME": "Pesan Masuk",
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"DESC": "( Total )"
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},
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"OUTGOING_MESSAGES": {
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"NAME": "Pesan Keluar",
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"DESC": "( Total )"
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},
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"FIRST_RESPONSE_TIME": {
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"NAME": "Waktu Respon Pertama",
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"DESC": "( Rata-Rata )",
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"INFO_TEXT": "Total jumlah percakapan yang digunakan untuk perhitungan:",
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"TOOLTIP_TEXT": "Waktu Respon Pertama adalah %{metricValue} (berdasarkan %{conversationCount} percakapan)"
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},
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"RESOLUTION_TIME": {
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"NAME": "Waktu Penyelesaian",
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"DESC": "( Rata-Rata )",
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"INFO_TEXT": "Total jumlah percakapan yang digunakan untuk perhitungan:",
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"TOOLTIP_TEXT": "Waktu Penyelesaian adalah %{metricValue} (berdasarkan %{conversationCount} percakapan)"
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},
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"RESOLUTION_COUNT": {
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"NAME": "Jumlah Terselesaikan",
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"DESC": "( Total )"
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}
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},
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"DATE_RANGE": [
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{
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"id": 0,
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"name": "7 hari terakhir"
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},
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{
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"id": 1,
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"name": "30 hari terakhir"
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},
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{
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"id": 2,
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"name": "3 bulan terakhir"
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},
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{
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"id": 3,
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"name": "6 bulan terakhir"
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},
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{
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"id": 4,
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"name": "Tahun terakhir"
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},
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{
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"id": 5,
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"name": "Rentang tanggal kustom"
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}
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],
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"CUSTOM_DATE_RANGE": {
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"CONFIRM": "Terapkan",
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"PLACEHOLDER": "Pilih rentang tanggal"
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}
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},
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"CSAT_REPORTS": {
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"HEADER": "Laporan CSAT",
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"NO_RECORDS": "Tidak ada respons survey CSAT yang tersedia.",
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"DOWNLOAD": "Unduh Laporan CSAT",
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"DOWNLOAD_FAILED": "Gagal mengunduh Laporan CSAT",
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"FILTERS": {
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"AGENTS": {
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"PLACEHOLDER": "Pilih Agen"
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}
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},
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"TABLE": {
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"HEADER": {
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"CONTACT_NAME": "Kontak",
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"AGENT_NAME": "Agen yang ditugaskan",
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"RATING": "Peringkat",
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"FEEDBACK_TEXT": "Komentar umpan balik"
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}
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},
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"METRIC": {
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"TOTAL_RESPONSES": {
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"LABEL": "Total respons",
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"TOOLTIP": "Total jumlah respons yang terkumpul"
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},
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"SATISFACTION_SCORE": {
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"LABEL": "Nilai kepuasan",
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"TOOLTIP": "Total jumlah respons positif / Total jumlah respons * 100"
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},
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"RESPONSE_RATE": {
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"LABEL": "Peringkat respons",
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"TOOLTIP": "Total jumlah respons / Total jumlah pesan survey CSAT yang terkirim * 100"
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}
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}
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},
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"OVERVIEW_REPORTS": {
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"HEADER": "Gambaran",
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"LIVE": "Langsung",
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"ACCOUNT_CONVERSATIONS": {
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"HEADER": "Percakapan Terbuka",
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"LOADING_MESSAGE": "Memuat metrik percakapan...",
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"OPEN": "Terbuka",
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"UNATTENDED": "Tidak Ditangani",
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"UNASSIGNED": "Belum Ditugaskan"
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},
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"CONVERSATION_HEATMAP": {
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"HEADER": "Lalu Lintas Percakapan",
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"NO_CONVERSATIONS": "Tidak ada percakapan",
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"CONVERSATION": "%{count} percakapan",
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"CONVERSATIONS": "%{count} percakapan"
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},
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"AGENT_CONVERSATIONS": {
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"HEADER": "Percakapan oleh Agen",
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"LOADING_MESSAGE": "Memuat metrik agen...",
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"NO_AGENTS": "Tidak ada percakapan oleh agen",
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"TABLE_HEADER": {
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"AGENT": "Agen",
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"OPEN": "TERBUKA",
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"UNATTENDED": "Tidak Ditangani",
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"STATUS": "Status"
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}
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},
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"AGENT_STATUS": {
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"HEADER": "Status Agen",
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"ONLINE": "Online",
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"BUSY": "Sibuk",
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"OFFLINE": "Offline"
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}
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},
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"DAYS_OF_WEEK": {
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"SUNDAY": "Minggu",
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"MONDAY": "Senin",
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"TUESDAY": "Selasa",
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"WEDNESDAY": "Rabu",
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"THURSDAY": "Kamis",
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"FRIDAY": "Jumat",
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"SATURDAY": "Sabtu"
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}
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}
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