bce1f58e86
This PR introduces support for optionally exposing more data during LLM function calls. This will be useful as we expand Copilot’s capabilities. Changes included: - Add support for ArticleLlmFormatter - Add missing specs for ContactLLMFormatter and ArticleLLMFormatter - Add additional spec for ConversationLLMFormatter based on config
34 lines
1006 B
Ruby
34 lines
1006 B
Ruby
class LlmFormatter::ConversationLlmFormatter < LlmFormatter::DefaultLlmFormatter
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def format(config = {})
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sections = []
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sections << "Conversation ID: ##{@record.display_id}"
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sections << "Channel: #{@record.inbox.channel.name}"
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sections << 'Message History:'
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sections << if @record.messages.any?
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build_messages
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else
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'No messages in this conversation'
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end
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sections << "Contact Details: #{@record.contact.to_llm_text}" if config[:include_contact_details]
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sections.join("\n")
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end
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private
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def build_messages
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return "No messages in this conversation\n" if @record.messages.empty?
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message_text = ''
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@record.messages.chat.order(created_at: :asc).each do |message|
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message_text << format_message(message)
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end
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message_text
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end
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def format_message(message)
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sender = message.message_type == 'incoming' ? 'User' : 'Support agent'
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"#{sender}: #{message.content}\n"
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end
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end
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