Files
leadchat/app/javascript/dashboard/helper/voice.js
Sojan Jose c22a31c198 feat: Voice Channel (#11602)
Enables agents to initiate outbound calls and receive incoming calls
directly from the Chatwoot dashboard, with Twilio as the initial
provider.

Fixes:  #11481 

> This is an integration branch to ensure features works well and might
be often broken on down merges, we will be extracting the
functionalities via smaller PRs into develop

- [x] https://github.com/chatwoot/chatwoot/pull/11775
- [x] https://github.com/chatwoot/chatwoot/pull/12218
- [x] https://github.com/chatwoot/chatwoot/pull/12243
- [x] https://github.com/chatwoot/chatwoot/pull/12268
- [x] https://github.com/chatwoot/chatwoot/pull/12361
- [x]  https://github.com/chatwoot/chatwoot/pull/12782
- [x] #13064
- [ ] Ability for agents to join the inbound calls ( included in this PR
)

---------

Co-authored-by: Claude <noreply@anthropic.com>
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Co-authored-by: iamsivin <iamsivin@gmail.com>
Co-authored-by: Pranav <pranav@chatwoot.com>
2025-12-19 12:41:33 -08:00

80 lines
2.0 KiB
JavaScript

import { CONTENT_TYPES } from 'dashboard/components-next/message/constants';
import { useCallsStore } from 'dashboard/stores/calls';
import types from 'dashboard/store/mutation-types';
export const TERMINAL_STATUSES = [
'completed',
'busy',
'failed',
'no-answer',
'canceled',
'missed',
'ended',
];
export const isInbound = direction => direction === 'inbound';
const isVoiceCallMessage = message => {
return CONTENT_TYPES.VOICE_CALL === message?.content_type;
};
const shouldSkipCall = (callDirection, senderId, currentUserId) => {
return callDirection === 'outbound' && senderId !== currentUserId;
};
function extractCallData(message) {
const contentData = message?.content_attributes?.data || {};
return {
callSid: contentData.call_sid,
status: contentData.status,
callDirection: contentData.call_direction,
conversationId: message?.conversation_id,
senderId: message?.sender?.id,
};
}
export function handleVoiceCallCreated(message, currentUserId) {
if (!isVoiceCallMessage(message)) return;
const { callSid, callDirection, conversationId, senderId } =
extractCallData(message);
if (shouldSkipCall(callDirection, senderId, currentUserId)) return;
const callsStore = useCallsStore();
callsStore.addCall({
callSid,
conversationId,
callDirection,
senderId,
});
}
export function handleVoiceCallUpdated(commit, message, currentUserId) {
if (!isVoiceCallMessage(message)) return;
const { callSid, status, callDirection, conversationId, senderId } =
extractCallData(message);
const callsStore = useCallsStore();
callsStore.handleCallStatusChanged({ callSid, status, conversationId });
const callInfo = { conversationId, callStatus: status };
commit(types.UPDATE_CONVERSATION_CALL_STATUS, callInfo);
commit(types.UPDATE_MESSAGE_CALL_STATUS, callInfo);
const isNewCall =
status === 'ringing' &&
!shouldSkipCall(callDirection, senderId, currentUserId);
if (isNewCall) {
callsStore.addCall({
callSid,
conversationId,
callDirection,
senderId,
});
}
}