70c29f699c
…on (#11584)"
This reverts commit b5ebc47637.
# Pull Request Template
## Description
Please include a summary of the change and issue(s) fixed. Also, mention
relevant motivation, context, and any dependencies that this change
requires.
Fixes # (issue)
## Type of change
Please delete options that are not relevant.
- [ ] Bug fix (non-breaking change which fixes an issue)
- [ ] New feature (non-breaking change which adds functionality)
- [ ] Breaking change (fix or feature that would cause existing
functionality not to work as expected)
- [ ] This change requires a documentation update
## How Has This Been Tested?
Please describe the tests that you ran to verify your changes. Provide
instructions so we can reproduce. Please also list any relevant details
for your test configuration.
## Checklist:
- [ ] My code follows the style guidelines of this project
- [ ] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [ ] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [ ] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
78 lines
2.7 KiB
Ruby
78 lines
2.7 KiB
Ruby
class MessageTemplates::HookExecutionService
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pattr_initialize [:message!]
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def perform
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return if conversation.campaign.present?
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return if conversation.last_incoming_message.blank?
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trigger_templates
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end
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private
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delegate :inbox, :conversation, to: :message
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delegate :contact, to: :conversation
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def trigger_templates
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::MessageTemplates::Template::OutOfOffice.new(conversation: conversation).perform if should_send_out_of_office_message?
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::MessageTemplates::Template::Greeting.new(conversation: conversation).perform if should_send_greeting?
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::MessageTemplates::Template::EmailCollect.new(conversation: conversation).perform if inbox.enable_email_collect && should_send_email_collect?
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::MessageTemplates::Template::CsatSurvey.new(conversation: conversation).perform if should_send_csat_survey?
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end
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def should_send_out_of_office_message?
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# should not send if its a tweet message
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return false if conversation.tweet?
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# should not send for outbound messages
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return false unless message.incoming?
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# prevents sending out-of-office message if an agent has sent a message in last 5 minutes
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# ensures better UX by not interrupting active conversations at the end of business hours
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return false if conversation.messages.outgoing.where(private: false).exists?(['created_at > ?', 5.minutes.ago])
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inbox.out_of_office? && conversation.messages.today.template.empty? && inbox.out_of_office_message.present?
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end
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def first_message_from_contact?
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conversation.messages.outgoing.count.zero? && conversation.messages.template.count.zero?
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end
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def should_send_greeting?
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# should not send if its a tweet message
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return false if conversation.tweet?
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first_message_from_contact? && inbox.greeting_enabled? && inbox.greeting_message.present?
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end
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def email_collect_was_sent?
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conversation.messages.where(content_type: 'input_email').present?
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end
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# TODO: we should be able to reduce this logic once we have a toggle for email collect messages
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def should_send_email_collect?
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!contact_has_email? && inbox.web_widget? && !email_collect_was_sent?
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end
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def contact_has_email?
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contact.email
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end
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def csat_enabled_conversation?
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return false unless conversation.resolved?
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# should not sent since the link will be public
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return false if conversation.tweet?
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return false unless inbox.csat_survey_enabled?
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true
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end
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def should_send_csat_survey?
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return unless csat_enabled_conversation?
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# only send CSAT once in a conversation
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return if conversation.messages.where(content_type: :input_csat).present?
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true
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end
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end
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MessageTemplates::HookExecutionService.prepend_mod_with('MessageTemplates::HookExecutionService')
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