b5ebc47637
Fixes https://github.com/chatwoot/chatwoot/issues/11569 ## Problem On platforms like WhatsApp and Facebook Messenger, customers cannot reply to messages after 24 hours (or other channel-specific messaging windows). Despite this limitation, the system continued sending CSAT surveys to customers outside their messaging window, making it impossible for them to respond. ## Solution Added a check for `conversation.can_reply?` in the `should_send_csat_survey?` method. This leverages the existing `MessageWindowService` which already handles all channel-specific messaging window logic.
9 lines
311 B
Ruby
9 lines
311 B
Ruby
module CsatActivityMessageHandler
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extend ActiveSupport::Concern
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def create_csat_not_sent_activity_message
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content = I18n.t('conversations.activity.csat.not_sent_due_to_messaging_window')
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::Conversations::ActivityMessageJob.perform_later(self, activity_message_params(content)) if content
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end
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end
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