leadchat/spec/builders/v2/reports/agent_summary_builder_spec.rb

require 'rails_helper'

RSpec.describe V2::Reports::AgentSummaryBuilder do
  let(:account) { create(:account) }
  let(:user1) { create(:user, account: account, role: :agent) }
  let(:user2) { create(:user, account: account, role: :agent) }

  let(:params) do
    {
      business_hours: business_hours,
      since: 1.week.ago.beginning_of_day,
      until: Time.current.end_of_day
    }
  end
  let(:builder) { described_class.new(account: account, params: params) }

  describe '#build' do
    context 'when there is team data' do
      before do
        c1 = create(:conversation, account: account, assignee: user1, created_at: Time.current)
        c2 = create(:conversation, account: account, assignee: user2, created_at: Time.current)
        create(
          :reporting_event,
          account: account,
          conversation: c2,
          user: user2,
          name: 'conversation_resolved',
          value: 50,
          value_in_business_hours: 40,
          created_at: Time.current
        )
        create(
          :reporting_event,
          account: account,
          conversation: c1,
          user: user1,
          name: 'first_response',
          value: 20,
          value_in_business_hours: 10,
          created_at: Time.current
        )
        create(
          :reporting_event,
          account: account,
          conversation: c1,
          user: user1,
          name: 'reply_time',
          value: 30,
          value_in_business_hours: 15,
          created_at: Time.current
        )
        create(
          :reporting_event,
          account: account,
          conversation: c1,
          user: user1,
          name: 'reply_time',
          value: 40,
          value_in_business_hours: 25,
          created_at: Time.current
        )
      end

      context 'when business hours is disabled' do
        let(:business_hours) { false }

        it 'returns the correct team stats' do
          report = builder.build

          expect(report).to eq(
            [
              {
                id: user1.id,
                conversations_count: 1,
                resolved_conversations_count: 0,
                avg_resolution_time: nil,
                avg_first_response_time: 20.0,
                avg_reply_time: 35.0
              },
              {
                id: user2.id,
                conversations_count: 1,
                resolved_conversations_count: 1,
                avg_resolution_time: 50.0,
                avg_first_response_time: nil,
                avg_reply_time: nil
              }
            ]
          )
        end
      end

      context 'when business hours is enabled' do
        let(:business_hours) { true }

        it 'uses business hours values' do
          report = builder.build

          expect(report).to eq(
            [
              {
                id: user1.id,
                conversations_count: 1,
                resolved_conversations_count: 0,
                avg_resolution_time: nil,
                avg_first_response_time: 10.0,
                avg_reply_time: 20.0
              },
              {
                id: user2.id,
                conversations_count: 1,
                resolved_conversations_count: 1,
                avg_resolution_time: 40.0,
                avg_first_response_time: nil,
                avg_reply_time: nil
              }
            ]
          )
        end
      end
    end

    context 'when there is no team data' do
      let!(:new_user) { create(:user, account: account, role: :agent) }
      let(:business_hours) { false }

      it 'returns zero values' do
        report = builder.build

        expect(report).to include(
          {
            id: new_user.id,
            conversations_count: 0,
            resolved_conversations_count: 0,
            avg_resolution_time: nil,
            avg_first_response_time: nil,
            avg_reply_time: nil
          }
        )
      end
    end
  end
end