d8c5dda36c
New API Documentation
GET
/api/v2/accounts/{account_id}/reports/first_response_time_distribution
- Returns first response time distribution grouped by channel type
- Shows conversation counts in time buckets: 0-1h, 1-4h, 4-8h, 8-24h,
24h+
- Parameters: since, until (Unix timestamps)
GET /api/v2/accounts/{account_id}/reports/inbox_label_matrix
- Returns a matrix of conversation counts for inbox-label combinations
- Parameters: since, until, inbox_ids[], label_ids[]
Fixes
- Removed unused business_hours boolean parameter from
/api/v2/accounts/{account_id}/summary_reports/channel
- Updated ReDoc script from unstable @next to stable @2.1.5 version to
fix empty swagger page
35 lines
1.1 KiB
YAML
35 lines
1.1 KiB
YAML
type: object
|
|
description: First response time distribution report grouped by channel type. Shows the count of conversations with first response times in different time buckets.
|
|
additionalProperties:
|
|
type: object
|
|
description: First response time distribution for a specific channel type (e.g., Channel::WebWidget, Channel::Api)
|
|
properties:
|
|
0-1h:
|
|
type: number
|
|
description: Number of conversations with first response time less than 1 hour
|
|
1-4h:
|
|
type: number
|
|
description: Number of conversations with first response time between 1-4 hours
|
|
4-8h:
|
|
type: number
|
|
description: Number of conversations with first response time between 4-8 hours
|
|
8-24h:
|
|
type: number
|
|
description: Number of conversations with first response time between 8-24 hours
|
|
24h+:
|
|
type: number
|
|
description: Number of conversations with first response time greater than 24 hours
|
|
example:
|
|
Channel::WebWidget:
|
|
0-1h: 150
|
|
1-4h: 80
|
|
4-8h: 45
|
|
8-24h: 30
|
|
24h+: 15
|
|
Channel::Api:
|
|
0-1h: 75
|
|
1-4h: 40
|
|
4-8h: 20
|
|
8-24h: 10
|
|
24h+: 5
|